Administrative Assistant II

TQSolutions; Towson (MD); On-site; USD 47,000; Full time

Benefits offered by this job

Annual leave

Health and life insurance

Retirement plans

Tuition remission

Job summary

TQSolutions is seeking an Administrative Assistant II to provide administrative support for the Institute for Well-Being at Towson University. The role includes managing patient interactions, scheduling appointments, and supporting clinical operations.

The ideal candidate will have a high school diploma, at least three years of administrative experience, and proficiency in medical billing and office software. Benefits include competitive salary and comprehensive health plans.

Qualifications

• Administrative support experience is required.
• Knowledge of office practices and procedures is necessary.
• Effective oral and written communication skills are essential.

Responsibilities

• Provide direct administrative support to the IWB Hearing & Balance Center.
• Schedule appointments and manage patient inquiries.
• Collect patient fees and manage department expenses.

Skills

Communication skills

Proofreading and editing

Organizational skills

Computer software proficiency

Education

High School Diploma or GED

Three years of administrative support experience

Tools

Medical Billing Software

Practice Management System

University Procurement Card System

Blackboard

Job description

Towson University (TU) has earned distinction as both a top‑100 public university and one of the nation’s great colleges to work for. Located north of Baltimore, TU currently enrolls over 19,000 students and is the second‑largest university in the prestigious University System of Maryland. Towson University fosters a climate that is grounded in respect to cultivate the intellectual and personal growth of the entire university community.

Job Summary

The role of the Administrative Assistant II is to provide direct administrative support to the Institute for Well‑Being (IWB) Hearing & Balance Center, IWB Center Directors, and the Assistant Director. The Administrative Assistant II will serve as the primary contact for the Hearing & Balance Center, including providing front desk coverage, greeting, and assisting patients with clinical services, scheduling, collecting insurance information, and collecting copayments/payment for services. In addition, the Administrative Assistant II will be responsible for coverage and assistance to all clinics that operate within the IWB, including the Speech‑Language Center, Occupational Therapy Center, Hearing & Balance Center, and the Hussman Center for Adults with Autism.

Responsibilities and Duties

• Operate independently in a clinical setting, providing front desk coverage and acting as the primary contact for patients inquiring about services at the Hearing & Balance Center. Use Medical Practice Management (PM) system to schedule routine and specialty appointments for the Hearing & Balance Center and assist with scheduling appointments for the Speech‑Language and Occupational Therapy Centers as needed. Receive external and internal inquiries via phone, email and in‑person, and triage as necessary.
• Collect detailed background, demographic and insurance information for patients inquiring about services. Maintain waitlist for patients seeking appointments for upcoming semesters. Assist with verifying insurance information, obtaining prior authorizations, and verifying benefits as needed. Provide support to office staff with tracking and obtaining updated annual patient forms. Scan medical documents into medical health records. Assist Clinic Coordinator with review of unpaid claims as needed.
• Track LASH applications for reduced hearing aid program, maintain an up‑to‑date database of Lion’s Club Sight and Hearing (LASH) applicant pipeline to monitor progress through approval process, and communicate with LASH representatives to facilitate timely approvals of LASH applications.
• Independently communicate with internal and external contacts in‑person, electronically and by phone. Provide support to multiple program centers by supplying external customers with information regarding the offered programs. Answer calls, direct patients to appropriate departments, and handle inquiries. Assist patients dropping off hearing aids for repairs and purchasing hearing aid accessories.
• Mail or e‑mail patient medical records through secure methods. Communicate with other medical facilities to obtain patient records in a secure manner. Monitor and respond to e‑mails coming to clinical center mail drops.
• Communicate with patients by phone and e‑mail to verify upcoming appointments, provide directions, give parking instructions, and obtain additional information needed for upcoming appointments.
• In partnership with the IWB Technology Coordinator, manage the Hearing Conservation Program, including tracking all appointee requests, communicating scheduling with appropriate providers, triaging day‑of needs (appointment sign‑in, paperwork, etc.), and following up with providers on attendance and outcomes.
• Greet patients and visitors to the IWB. Perform general office duties to support clinical operations, including assisting patients with completing forms and assisting clinical graduate students with copies and materials needed for upcoming appointments. Prepare and/or create reports, correspondence forms, and other materials. Create and update the resource center and other information on Blackboard as needed.
• Collect patient fees for services and programs. Enter daily deposits into the University deposit management system.
• Manage the department procurement card and facilitate all clinical purchases. Submit monthly expense reports in compliance with all University standards.
• Assist with coverage of front desk at secondary location as needed and support the Institute for Well‑Being and College of Health Professions with other related duties as assigned.
• Work schedule may include evening hours as needed.

Qualifications and Skills

Required Qualifications

• High School Diploma or GED.
• Three years of experience providing administrative support.
• General knowledge of and skill in the practical application of generally accepted office practices and procedures.
• Ability to communicate effectively both orally and in writing.
• Ability to proofread and edit written documents.
• Skill in various computer software packages, such as word processing, spreadsheets, database and presentation programs, Internet, e‑mail, and calendaring software.
• Ability to understand and follow oral and written instructions.
• Ability to interact effectively with internal and external parties in a courteous and efficient manner.
• Ability to plan, organize, prioritize, and execute multiple and continuing assignments with general instructions.
• Except for qualifications established by law, additional related experience and formal education that provide the knowledge, skills, and abilities required for full performance of the work of this job class may be substituted for the education or experience requirement on a year‑for‑year basis with 30 college credits being equivalent to one year of experience.

Preferred Qualifications

• Minimum of one‑year experience in a medical setting and knowledge of clinical practices.
• Working experience with systems such as Medical Billing Software, Practice Management System, University Procurement Card System and Blackboard.
• Demonstrated experience in medical billing, medical coding, medical terminology, insurance plans, and claims terminology.
• Familiarity with business office procedures.
• Ability to work independently and in a team environment.

Salary and Benefits

$46,736 annually and full University benefits that include annual leave, up to 17 holidays, personal and sick days; excellent health, life, and retirement plans; and tuition remission.

Application Information

For consideration, please submit a resume and cover letter with your online application. This position will be open for a minimum of 14 days.

Organization

Academic Affairs Division

Primary Location

Main Campus

Job Posting

Towson University is an Equal Opportunity Employer. If you need a reasonable accommodation for any part of the employment process, please send an email to [e-mail]. Towson University is a smoke‑free campus.