Administrative Assistant I

Lutheran Services Florida, Inc.; Crestview (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Telehealth

Employee Assistance Program

Employer paid life insurance

13 paid holidays + 1 floating holiday

Generous PTO starting at 16 days

403(b) Retirement plan with employer 3

Job summary

Lutheran Services Florida, Inc. seeks an Administrative Assistant I to provide administrative and program support for the Child Welfare Management Organization Program in Florida.

The role focuses on document filing, correspondence, and frontline clerical duties to ensure efficient program operations. Key responsibilities include maintaining client files, drafting and processing documents, handling calls and referrals, and supporting staff in case planning conferences and trainings.

Qualifications

• High school diploma or GED required.
• Prefer progressively responsible administrative/clerical support experience in a professional office.
• Proficiency in Windows applications and file management procedures.

Responsibilities

• Organize and maintain documentation for CMO program client files and related documents.
• Provide administrative support for CMO program including drafting correspondence, copying, scanning, faxing, mailing and filing.
• Answer phone calls professionally; record and forward messages or referrals.
• Monitor and track program documents within the program service area.
• Prepare and maintain program mailing lists in the database system.
• Prepare, organize and close client file folders.

Skills

Microsoft Word

Microsoft Excel

Typing 45 wpm

Filing system

Office procedures

Education

High School Diploma or GED

Job description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Administrative Assistant I who wants to make an impact in the lives of others.

Purpose and Impact:

The Administrative Assistant I provides administrative and program support for Child Welfare Management Organization Program.

Essential Functions:

• Organize and maintain accurate documentation for CMO program client files and related documents.
• Provide administrative support for CMO program including, but not limited to, drafting correspondence, copy, scan, fax, mail and file.
• Answer phone calls properly and promptly; record and forward messages or assist in referrals, when appropriate.
• Monitor and track program documents within the program service area.
• Prepare and maintain program mailing lists in the database system.
• Prepare, organize and close client file folders for clients.
• Participate in Case Plan Conference by editing draft of case plan according to the direction of legal and case management staff.
• Participate in In-Service training, staff meetings and other required trainings.
• Responsibility for maintenance of file storage or other work area.

Other Functions:

Performs all other duties as assigned.

Physical Requirements:

• Must be able to work in a fast paced environment
• Use of telephone and computer of long periods of time
• Must be able and willing to present a professional image over the telephone and in person
• Bending and lifting up to 20 pounds may be required

Education:

Must possess a high school diploma or GED.

Experience:

Prefer progressively responsible administrative and clerical support experience in a professional office.

Skills:

Must have extensive knowledge of Windows applications, such as Microsoft Word & Excel, must be able to type 45 words per minute, must be able to set up and maintain extensive filing system and have knowledge of general office operating procedures.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities:

• Provide document filing, file storage, and file retrieval services for all CMO program staff.
• Secretarial and administrative support to all program staff.
• Effective working relationship with staff members
• Adhere to LSF Personnel policies and procedures

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/6 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.