Administrative Assistant Admissions, Beverly Clinic

Beth Israel Lahey Health; Beverly (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

Beth Israel Lahey Health is seeking an Admissions Support Specialist to respond to calls and walk-ins for program admissions, gather essential information, and determine appropriate next steps for care.

The role includes verifying insurance eligibility, obtaining initial authorizations when needed, documenting demographics and billing data in the system, and assisting with referrals and emergency situations.

Qualifications

• High School Diploma or GED with 1 year related experience.
• Able to work independently or in a team with others.
• Experience with Excel/Word and electronic health records is a plus.

Responsibilities

• Respond to calls and walk-ins for clients seeking admission.
• Interview consumers to obtain information for admissions.
• Assess insurance coverage and determine eligibility and need for initial authorization.
• Document client demographics and billing information in the system.
• Provide program information and community referrals to clients.
• Assist in emergency situations and share timely information on risks.

Skills

Multitasking

Time management

Attention to detail

Customer service

Communication

Education

High School Diploma or GED

Tools

Excel

Word

EHR software

Job description

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Job Description

Responsibilities include providing program information, referral and crisis intervention services to persons telephoning or visiting the office. When appropriate and working with clinical lead, determines suitable level of care and schedules evaluation. This service is designed to meet the need of the community and those individuals seeking behavioral health treatment.

Responsibilities

• Respond to calls and/or walk-ins for clients seeking admission.
• Interviews consumer to obtain essential information necessary to meet program admission requirements.
• Maintains a thorough working knowledge of insurance restrictions to ensure appropriate assignments are made. Collects all pertinent information regarding service coverage and eligibility. If no insurance coverage exists, and if applicable, informs clients of siding fee scale and determines subsidized services when available.
• Completes insurance eligibility approval and obtains initial authorization, when applicable, from insurance companies for all consumers, new and readmissions.
• Documents new and/or updates client demographic and billing information in the computer.
• Markets programs by answering questions and providing informational brochures.
• Ability to provide information on updated directory of referral sources and community resources internal and external to BILH BS.
• Assist in emergency situations seeking client treatment.
• Shares full and timely information on any risks identified.
• Scans documents, when applicable, into the electronic system/file.
• Attends all required supervision and meetings.
• Maintains tracking requirements for program(s).
• Other related duties as assigned.

Qualifications

• High School Diploma / GED, a minimum of 1 year experience in a related field; multitasking, time management and strong attention to detail are essential.
• Ability to work independently or on a team with other professionals.
• Standard office administrative practices and procedures, including the use of standard office equipment; computer applications; Excel and Word, knowledge of electronic health records a plus; ability to utilize technology in order to manage reports, spreadsheets, etc.
• Techniques for dealing effectively with the public and staff, in person and over the telephone.

Schedule: Full time, 40 hours

Pay Range

$19.00 - $23.16

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled