ADMINISTRATIVE ASSISTANT 2

State of Arizona; Tucson (AZ); Hybrid; USD 34,000 - 45,000; Full time

Benefits offered by this job

Sick leave

Paid Parental Leave

Vacation with 10 paid holidays

Health insurance

Retirement plan

Life insurance and long-term disabled

Job summary

State of Arizona is seeking an Administrative Assistant 2 in the Consumer Protection and Advocacy Section. The role handles consumer complaints, confidential data entry, and timely communications with consumers, businesses and agencies. Remote work may be available two days per week based on department needs.

The position requires data handling, strong communications, and ability to work in a bilingual environment. Knowledge of confidentiality and customer service is essential.

Qualifications

• Three years of administrative experience.
• Confidential data handling required.
• Bilingual Spanish preferred.
• Strong communication with the public.

Responsibilities

• Process consumer complaints and input data into systems.
• Compile, input, generate and send correspondence to consumers, businesses and agencies.
• Research consumer and business addresses using internet tools to obtain responses.
• Answer public inquiry telephone line in English and Spanish.
• Collaborate in a team environment to meet department goals.

Skills

Communication

Interpersonal skills

Bilingual (Spanish)

Job description

The Arizona Attorney General’s Office Civil Litigation Division/Consumer Protection & Advocacy Section is seeking an Administrative Assistant 2. This position will be responsible for processing consumer complaints received in the Consumer Information and Complaints Unit of the Consumer Protection and Advocacy Section of the Attorney General’s Office. This position is responsible for handling sensitive and confidential data entry. Responsible for compiling, inputting, generating and sending a variety of correspondence to consumers, businesses and various agencies; contacting businesses and consumers to obtain information relating to the consumer complaint; researching consumer and business addresses utilizing various internet research tools in order to obtain a response from the consumer and/or business. This position may also be responsible for reviewing consumer complaints, and/or business responses, and recommend steps for handling. This position is responsible for answering the public inquiry telephone line and speaking with English and Spanish speaking consumers who call for assistance; disseminating public information; responsible for reading computer screens and giving updates to consumers and businesses who contact our office. Position works in a team environment to accomplish job duties and goals. Regular attendance is required. Other duties as assigned. This position may offer the ability to work remotely two days a week, based upon the department's business needs and continual meeting of expected performance measures.

This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.

The Attorney General's Office offers a comprehensive benefits package to include: Sick leave Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program) Vacation with 10 paid holidays per year Health and dental insurance Retirement plan Life insurance and long-term disability insurance Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Retirement

• Positions in this classification participate in the Arizona State Retirement System (ASRS).
• Please note, enrollment eligibility will become effective after 27 weeks of employment.

Knowledge

• Knowledge and understanding of policies and procedures as pertaining to confidentiality.
• Knowledge of principles, concepts, and practices performing administrative functions of a responsible nature.
• Working knowledge of computer databases and ability to update database.
• Working knowledge and understanding of word processing software.
• Knowledge of Arizona state rules and statutes regarding confidentiality and the role of the Arizona Attorney General's office.

Skill

• Communication skills including active listening and asking appropriate questions.
• Interpersonal skills including effectively conveying information, sensitive to others feelings and avoiding gossip.
• Bilingual communications preferred but not required.

Ability

• Ability to read computer screens and the ability to give updates to consumers and businesses who call as well as requiring some data entry.
• Ability to operate a telephone system to receive incoming calls and the ability to transfer calls.
• Ability to resolve consumer inquiries through referral.
• Ability to plan, organize and analyze a wide variety of administrative duties while adhering to the division and office priorities.
• Ability to communicate with the public in-person, over the telephone and in writing.
• Ability to make recommendations to the CIC Manager as necessary.

Selective Preference(s)

• Three years responsible experience in an administrative position requiring skill in oral and written communication, initiative, judgment and independence in the performance of duties.
• Bilingual (Spanish) is preferred.