Administrative Assistant

Superworq; United States; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid sabbatical

Free One Medical memberships

Employee Assistance Program

Medical, dental, and vision insurance

Pre-tax commuter benefits

PTO cash-out option

401(k) matching

Emergency childcare credit

Company-paid maternity/paternity leave

Life Insurance & Disability Insurance

Job summary

One Medical is seeking a Member Support Specialist to act as the first in-office contact, removing barriers to care and upholding the brand in the lobby. You will partner with the Practice Coordinator and Operations Manager to support patients and providers with a friendly, patient-centered approach.

The role requires teamwork, strong communication, and comfort with technology (Slack, G-Suite, Zoom, and the 1Life EMR).

Qualifications

• At least 1 year of experience in high-touch customer or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, and feedback-driven multidisciplinary teams.
• Ability to persist through change and maintain a forward-thinking perspective under pressure.
• Demonstrated initiative in taking action on challenges.
• Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously.

Responsibilities

• Utilize the C-I-CARE framework to deliver excellent patient interactions and ensure a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach assistance.
• Manage all front-of-house duties, including patient check-in/check-out, insurance verification, printing and paperwork tasks, test preparation, and task management to meet service level expectations.
• Contribute to team development by participating in rounding, team huddles, problem-solving sessions, and supporting in-office providers with ad hoc requests.
• Master and utilize technology tools such as Slack, G-Suite, Zoom, and the Electronic Medical Record System (1Life) to facilitate communication and complete daily tasks.
• Perform opening and closing duties, maintain daily office upkeep, ensure the patient and employee-facing spaces reflect the One Medical brand, restock supplies, and maintain organization.
• Adapt to additional job-related duties as assigned by management.

Skills

Customer service

Communication

Team collaboration

Problem solving

Tech savvy

Adaptable

Tools

Slack

G-Suite

Zoom

EMR 1Life

Job description

About The Company

One Medical is a primary care solution that challenges the healthcare industry status quo by making quality care more affordable, accessible, and enjoyable. Unlike traditional doctor's offices, One Medical is on a mission to transform healthcare by improving the experience for patients, providers, employers, and health networks. The company offers seamless in-office and 24/7 virtual care services, on-site labs, and programs focused on preventive care, chronic care management, common illnesses, and mental health concerns. For over fifteen years, One Medical has been delighting people with its innovative approach to healthcare.

About The Company

One Medical is a primary care solution that challenges the healthcare industry status quo by making quality care more affordable, accessible, and enjoyable. Unlike traditional doctor's offices, One Medical is on a mission to transform healthcare by improving the experience for patients, providers, employers, and health networks. The company offers seamless in-office and 24/7 virtual care services, on-site labs, and programs focused on preventive care, chronic care management, common illnesses, and mental health concerns. For over fifteen years, One Medical has been delighting people with its innovative approach to healthcare.

In February 2023, One Medical joined Amazon, marking a significant milestone. Together, they aim to deliver exceptional healthcare to more consumers, employers, care team members, and health networks to achieve better health outcomes. As the company continues to grow and expand its impact, it is committed to building a diverse, driven, and empathetic team while cultivating an environment where everyone can thrive.

About The Role

The Member Support Specialist serves as an ambassador for patients in the office, demonstrating mastery of human connection and a strong commitment to service. This role involves removing barriers to care to ensure an exceptional in-office patient experience. The specialist acts as the steward of the office space, maintaining the look and feel of the lobby in alignment with the One Medical brand. As the first point of contact for patient feedback, the specialist also supports the Practice Coordinator, Operations Manager, and in-office providers with various tasks.

This position requires a strong team player who uses innovative problem-solving skills to address diverse challenges. Excellent verbal and written communication skills are essential, along with the ability to identify opportunities and deliver customer-centric solutions with empathy, focus, and compassion. The ideal candidate thrives in feedback-driven, growth-oriented cultures and is adaptable to respond to the evolving needs of patients and the team. A genuine drive to help and serve others and to create memorable experiences for members and teammates is paramount.

Qualifications

• At least 1 year of experience in high-touch customer or patient-facing roles
• Strong written and verbal communication skills
• Experience working on collaborative, diverse, and feedback-driven multidisciplinary teams
• Proven ability to persist through change and maintain a forward-thinking perspective under pressure
• Demonstrated initiative in taking action on challenges
• Proficiency in computer technology, including typing, internet navigation, and using multiple software systems simultaneously

Responsibilities

• Utilize the C-I-CARE framework to deliver excellent patient interactions and ensure a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach assistance
• Manage all front-of-house duties, including patient check-in/check-out, insurance verification, printing and paperwork tasks, test preparation, and task management to meet service level expectations
• Contribute to team development by participating in rounding, team huddles, problem-solving sessions, and supporting in-office providers with ad hoc requests
• Master and utilize technology tools such as Slack, G-suite, Zoom, and the Electronic Medical Record System (1Life) to facilitate communication and complete daily tasks
• Perform opening and closing duties, maintain daily office upkeep, ensure the patient and employee-facing spaces reflect the One Medical brand, restock supplies, and maintain organization
• Adapt to additional job-related duties as assigned by management

Benefits

• Paid sabbatical for every five years of service
• Free One Medical memberships for employees, friends, and family
• Employee Assistance Program offering confidential support for stress, anxiety, financial planning, and legal issues
• Competitive medical, dental, and vision insurance plans
• Pre-tax commuter benefits
• Paid Time Off (PTO) cash-out option up to 40 accrued hours per year
• 401(k) matching program
• Emergency childcare credit
• Company-paid maternity and paternity leave
• Paid Basic Life Insurance and Short/Long Term Disability Insurance

Additional benefits for practicing clinicians include malpractice insurance coverage, UpToDate subscription for clinical research, annual Continuing Medical Education (CME) stipends, weekly rounds for shared learning, and discounted rates for One Medical's Annual REAL primary care conference.

Equal Opportunity

One Medical is an equal opportunity employer. We encourage qualified applicants of all backgrounds, abilities, and life experiences to apply for employment opportunities. We are committed to fostering a diverse and inclusive workplace where all team members can thrive. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm your authorization to work in the United States.