Administrative Assistant

Catholic Cemeteries Association; Northfield Center Township (OH); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Health Savings Account (HSA)

Employer-paid life insurance

Employee Assistance Program (EAP)

FMLA, where applicable

403(b) retirement plan and pension

Paid vacation and holidays

Professional development opportunities

Job summary

Catholic Cemeteries Association in Northfield, Ohio is seeking an Administrative Assistant/Customer Service Associate to provide compassionate service to families, visitors, and staff. You will assist customers in person, by phone, and by email, process orders, and keep accurate records.

This non-exempt, hourly role pays $18.00–$22.00 per hour and requires on-site work including rotating Saturdays. Proficiency in Microsoft Office and data entry, plus strong organization and communication, are

Qualifications

• High School Diploma or GED required; 1–3 years data entry or office experience preferred.
• Proficient in Microsoft Office 365 (Outlook, Excel, Word) and database software.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet and assist customers at the counter, via email and telephone.
• Process and record merchandise orders.
• Provide exceptional customer service with all interactions.
• Compile and maintain records of business transactions and office activities.
• Perform filing, typing and records management.
• Provide general office administration support.

Skills

Data entry

Office administration

Customer service

Records management

Microsoft Office

Communication

Education

High School Diploma or GED

Tools

Outlook

Excel

Word

Database software

Job description

Position Summary

The Administrative Assistant/Customer Service Associate provides compassionate customer service and administrative support to families, visitors, and staff. This position is responsible for assisting customers in person, by telephone, and via email; processing documentation and merchandise orders; maintaining accurate records; and supporting the daily operations of the office. The successful candidate demonstrates professionalism, attention to detail, strong organizational skills, and a commitment to providing courteous and respectful service.

Compensation Data

Non-exempt hourly position with a pay range of $18.00 - $22.00 per hour, based on experience

Hours

Monday – Friday, 8:30 a.m. – 4:30 p.m. Rotating Saturdays, 8:30 a.m. – 12:00 p.m.

Location

All Saints Cemetery
480 W Highland Rd.,
Northfield, Ohio 44067

Key Responsibilities

• Greet and assist customers at the counter, via email and telephone.
• Process and record merchandise orders.
• Provide exceptional customer service with all interactions.
• Compile and maintain records of business transactions and office activities.
• Perform filing, typing and records management.
• Provide general office administration support.

Education & Qualifications

What you will need to succeed

• High School Diploma or GED required. One to three years of data entry, office administration experience preferred.
• Proficient in Microsoft Office 365 applications (Outlook, Excel, and Word).
• Working knowledge of database software.

Competencies

• Exceptional customer service skills.
• Exceptional attention to detail.
• Ability to work independently and perform occasional duties outdoors in varying weather conditions.
• Ability to work on-site, in-person including some Saturdays.
• Ability to operate an electronic typewriter to complete required forms.
• Ability to learn Contact Management System/Database.
• Ability to manage multiple priorities and meet established deadlines.
• Excellent oral and written communication skills.
• Ability to adhere to company safety and security policies and procedures.

Physical Demands

• Prolonged sitting.
• Frequent standing, walking, bending, kneeling, and stooping.
• Ability to work outdoors as needed.
• Ability to lift and/or move up to 25 lbs.
• Ability to use close vision and adjust visual focus.

Work Environment

• This position requires on-site, in-person work and is not eligible for remote work.
• Must be able to work rotating Saturdays from 8:30 a.m. to 12:00 p.m.

Why Join CCA

• Medical, dental, vision, and prescription drug insurance
• Health Savings Account (HSA)
• Employer-paid life insurance
• Employee Assistance Program (EAP)
• Family and Medical Leave (FMLA), where applicable
• 403(b) retirement plan and pension
• Paid vacation and holidays
• Professional development opportunities

Our Commitment And Difference

Faith – Family – Trust – Compassion and Hope. CCA has been serving Catholic families throughout the Diocese of Cleveland since the mid – 1800s. Our caring staff will help you and your family with support and guidance as you find a place to cherish memories for generations to come. CCA is committed to ministering and assisting families before, during and after the death of a loved one. We are proud to be part of the Diocese of Cleveland, and we are dedicated to constant improvement and enhancement while staying up to date with the latest technologies.

E-Verify

We verify the identity and employment authorization of individuals hired for employment in the United States.

This information does not constitute an expressed or implied contract or offer of employment. Any provision contained herein may be modified and/or revoked without notice.