Administrative Assistant

UnitedHealth Group; Louisville (CO); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

UnitedHealth Group in Louisville, CO is seeking an Administrative Assistant to join our onsite team at FlexCare Infusion. This full-time role performs front-desk duties, schedules appointments, answers calls, and supports the medical team with data entry and records management.

You will greet patients and visitors, manage mail, coordinate meetings, and assist with clinic operations while upholding CDC guidelines.

Qualifications

• High School Diploma or GED required.
• 18 years of age or older required.
• CPR or BLS certification or ability to obtain within 45 days of hire.
• 2+ years in an administrative or office role.
• Proficient in Microsoft Word and Excel.

Responsibilities

• Answer and route incoming calls to appropriate staff.
• Schedule and coordinate appointments for patients.
• Document patient communications in the EMR system.
• Manage mail and visitor check-in processes.
• Greet patients and visitors and ensure smooth reception area operations.

Skills

MS Office

Education

High School Diploma or GED

Tools

EMR system

Job description

This position is Onsite. Our office is located at FlexCare Infusion, 1044 S 88th St. Suite 105 Louisville, CO.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Administrative Assistant is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. Their duties include welcoming patients and visitors, answering the telephone, and answering any inquiries. Scheduling appointments and keeping those appointments on time.

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work some holidays and overtime.

This will be on the job training and the hours during training will be 8:00 am - 5:00 pm, Monday - Friday. Training hours will be aligned with your schedule.

Primary Responsibilities

• Answers and re-routes incoming calls to the appropriate FlexCare staff members
• Makes outgoing, post-infusion follow-up calls per FlexCare policy, to patients and/or caregivers
• Documents patient communications within our Electronic Medical Records
• Handles all incoming and outgoing mail to ensure timely receipt or delivery to the intended recipient
• Greets, screens, and checks-in patients and visitors for their scheduled appointment time
• Receives shipments and direct vendors when deliveries are scheduled
• Perform office safety audits as required by state and federal regulatory agencies
• Assists with over-the-phone scheduling of patient visits
• Provides administrative support to the management team in the form of data entry, personnel records, and other human resource department functions
• Organizes and schedules onsite or remote meetings for company staff, as needed
• Organizes and files clinic and client documents under the directive of the Clinic Manager
• Monitors and maintains inventory for operational supplies and patient snack bar to ensure par level
• Assists with maintaining a clean work environment for staff and patients that supports CDC recommendations
• Runs reports under the direction of the Chief Operating Officer and/or Clinic Manager
• Assists patients with completing necessary forms and documentation. Keeping a clean and calm reception area

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma / GED
• Must be 18 years of age OR older
• CPR OR BLS certification (OR ability to obtain CPR / BLS certification within 45 days of hire)
• 2+ years in an administrative OR office role
• Command of Microsoft Office (Microsoft Word and Microsoft Excel)
• Ability to work on-site at the Ambulatory Infusion Center in 1044 S 88th St. Suite 105 Louisville, CO
• Ability to work full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm. It may be necessary, given the business need, to work some holidays and overtime.

Preferred Qualifications

• Receptionist experience
• Experience working in a medical office doing clerical work

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 - $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.