Administrative Assistant

Foot and Ankle Specialists of the Mid-Atlantic; Charlottesville (VA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with Company Match

Paid Time Off

Paid Holidays

Employee Discount Program

Job summary

US Foot & Ankle Specialists in Charlottesville, VA is seeking a friendly Customer Service & Data Entry Specialist to support the Foot Orthotics Department. You will process orthotic work orders from our online portal and enter them into the internal database, while handling basic order status inquiries from patients and offices.

No healthcare experience required; training will be provided. The ideal candidate is organized, detail-oriented, dependable, and comfortable using a computer, with

Qualifications

• Requires a high school diploma or equivalent.
• Prior experience in data entry, customer service, reception, clerical support, or similar role preferred.
• Comfortable using a computer and learning new software/systems.

Responsibilities

• Process orthotic work orders from the online portal.
• Enter and maintain accurate order information in the internal database.
• Export and organize work order information as needed.
• Review information for accuracy and follow up on missing data.
• Answer incoming calls and provide basic order information.
• Route calls to the appropriate team member when needed.
• Respond to inquiries from offices, staff, and callers in a friendly, professional manner.
• Maintain organized electronic and paper records as needed.
• Assist with general clerical tasks to support the Foot Orthotics Department.
• Communicate with lab and office staff to ensure orders move through the process smoothly.

Skills

Data entry

Customer service

Reception

Clerical support

Multitasking

Attention to detail

Phone etiquette

Education

High school diploma or equivalent

Tools

MS Office

Data entry software

Job description

Position Overview:

US Foot & Ankle Specialists is looking for a friendly, dependable Customer Service & Data Entry Specialist to provide clerical and customer service support to our Foot Orthotics Department. This position is primarily responsible for processing and entering orthotic work orders from our online portal into our internal database.

The role will also help answer incoming phone calls, provide basic order status information, and direct calls to the appropriate team member. Call volume is generally low, but we are looking for someone who is friendly, professional, and comfortable speaking with patients, offices, and other callers.

This is a great opportunity for someone who is organized, detail-oriented, dependable, and comfortable working on a computer. Previous healthcare or orthotics experience is not required. We are willing to train the right person on our systems and processes.

Required Education, Skills and Experience:

• High school diploma or equivalent
• Previous experience in data entry, customer service, reception, clerical support, or a similar role preferred.
• Comfortable using a computer and learning new software and systems.
• Strong organizational skills with the ability to multitask and prioritize workload.
• Excellent communication and interpersonal skills for working with staff, vendors, and clients.
• Attention to detail and ability to maintain accurate records.
• Basic knowledge of billing, purchasing, and inventory management processes is a plus but not required.
• Ability to maintain confidentiality and handle sensitive information with professionalism.

Essential Functions/Responsibilities (other duties may be assigned):

• Process orthotic work orders received through the online portal.
• Enter and maintain accurate order information in the department's internal database.
• Export and organize work order information as needed.
• Review information for accuracy and follow up on missing or incomplete information.
• Answer incoming phone calls and provide basic information regarding orthotic orders.
• Route calls and messages to the appropriate team member when needed.
• Respond to basic inquiries from offices, staff, and other callers in a friendly and professional manner.
• Maintain organized electronic and paper records as needed.
• Assist with general clerical tasks to support the Foot Orthotics Department.
• Communicate with lab and office staff to help ensure orders move through the process efficiently.
• Maintain confidentiality of patient and company information.
• Perform other duties as assigned to support the department.

Benefits Offered:

• Health Insurance (Single & Family plans available)
• Life Insurance
• Disability Insurance
• 401(k) Plan with Company Match
• Employee Discount Program
• Paid Time Off (PTO)
• Paid Holidays

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.