ADMINISTRATIVE AND FAMILY SERVICES COORDINATOR

LOGAN Community Resources, Inc.; Benton Harbor (MI); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

PTO and Holidays

Medical, Dental, Vision

Rx Help & KISx Card

403(b) Retirement (company match)

EAP

FSA

Disability & Life Insurance

PSLF Program

Referral bonus

Job summary

LOGAN Community Resources, Inc. in Michigan seeks an Administrative and Family Services Coordinator to manage intake coordination, family services, and site administration at LOGAN autism services sites.

You will be the first contact for families seeking services and help them navigate LOGAN or community resources. Additionally, you will support Directors with daily administrative tasks across Michigan LOGAN autism service sites, ensuring smooth operations, accurate billing information, and

Qualifications

• Knowledge of autism resources in Michigan
• Strong communication ability
• Highly organized
• Ability to sit and use computer keyboard
• Ability to lift 50 pounds
• Must have a reliable mode of transportation to travel between centers during the day

Responsibilities

• Serve as first point of contact for families seeking services through LOGAN.
• Assist families in starting services, including intake, tours, paperwork, and scholarship applications.
• Assist families in finding appropriate services outside LOGAN when needed.
• Maintain waiting lists for Michigan services and communicate updates.

Skills

Autism knowledge

Communication

Organization

Typing

Mobility (lift 50 lbs)

Education

High school diploma or GED

Job description

Description

WHO IS LOGAN?

LOGAN Community Resources is our full name but who are we? LOGAN is a non-profit organization with community impact in Michiana.

What does LOGAN do and why do we exist? LOGAN supports people with intellectual and developmental disabilities so that they and their families may achieve their desired quality of life.

What does LOGAN aspire to be? LOGAN envisions a community in which every individual, regardless of obstacles or challenges, is able to reach their full potential.

How do LOGAN employees do their jobs every day? LOGAN employees are dedicated to performing their duties with respect, kindness, honesty, loyalty, and quality in mind for LOGAN’s clients, staff, and the agency.

LOGAN offers a robust benefits package, which includes:

• Accruing Paid Time Off and Holiday Pay


• Medical, Dental/Orthodontia, and Vision plans


• Rx Help Prescription Cost Assistance Program & KISx Card for optimal surgical procedures


• 403(B) Traditional and ROTH retirement plans – Company match of up to 3% after 1 year of service


• Employee Assistance Program (EAP)


• Flexible Spending Account (FSA)


• Long-term disability and Reliance Standard Supplemental Insurance Plans (Short-term disability, critical illness, acceded, accidental death & dismemberment)


• $15,000 company paid life insurance


• Full time employees eligible for Public Service Loan Forgiveness Program


• Employee-Referral incentive for qualifying positions

The Administrative and Family Services Coordinator - Michigan will be in charge of intake coordination, family services, and site administration at LOGAN autism services sites in Michigan. The coordinator will serve as the first point of contact for families of individuals with autism who contact LOGAN and will assist them in the process of finding appropriate services at LOGAN or in the greater community. In addition, the coordinator will assist the Directors in daily administrative tasks at LOGAN autism service sites in Michigan.

Requirements

Essential Function

• Serves as first point of contact for families of individuals seeking services through LOGAN.


• Assists families in starting services with LOGAN, including site tours, intake paperwork, facilitating benefit checks, and scholarship applications when appropriate.


• Assists families in finding appropriate services outside of LOGAN, when appropriate.


• Maintains waiting lists for services in Michigan. Regularly contacts families on waiting list for any updates to their situation, and to inform them of their current status on the waiting list.

Assist Directors in administrative responsibilities of sites, including (but not limited to):

• Providing accurate information to the accounting department to ensure appropriate billing


• Regularly checking with families to ensure that changes in insurance/payment status are reflected in our records


• Regularly inspect sites to anticipate maintenance needs, and communicate these needs to appropriate people at LOGAN


• Coordinates and manages all audits for Michigan sites and supports communicating Michigan Medicaid requirements in all sites


• Develops site-specific procedures, in conjunction with supervisor, to enhance work environment,


• Assist in and collaborate with Directors and marketing department in marketing and promoting LOGAN’s services, including hosting community members and attending community/informational fairs.


• Coordinates family support groups.


• Maintains up to date directory of area professionals, services, and resources.


• Assists in coordinating autism training, conferences and workshops. Arranges for speakers, reserves room and AV equipment needed, handles reservations, provides certificates of attendance, etc.


• Provides relevant content for addition to the Autism Services website and email communications.


• Responsible for working with the marketing department to maintain adequate supplies of brochures and informational items.


• Provide support to volunteers assigned to the Autism Center.


• Answers phone calls and emails in a timely fashion and promptly follows up on phone calls & inquiries.

• Responsible for supervising Michigan Autism Learning Center(s) Administrative Assistants, including (but not limited to) handling timecards, disciplinary issues, and annual reviews, as needed. Will also assist with expense tracking and corporate card use, as needed.


• Other duties as assigned by supervisor.

General Responsibilities

• Responsible for the health and safety of individuals served.


• Represent LOGAN in a positive way in the community.


• Serve as an advocate and protects the dignity and human rights of individuals served.


• Serve as an example for staff in terms of good employee practices, including (but not limited to) excellent attendance and strict adherence to LOGAN policies.


• Other duties as assigned.

QUALIFICATIONS

Education

• High school diploma or GED equivalent required

Experience

• Strong knowledge of & experience with Autism Spectrum Disorders & other developmental disabilities

Knowledge, Skills and Abilities

• Knowledge of autism resources in Michigan required


• Strong communication ability


• Highly Organized


• Ability to sit & use computer keyboard


• Ability to kneel, bend, & reach


• Ability to lift 50 pounds


• Must have a reliable mode of transportation to travel between centers during the day

CONTACT RESPONSIBILITY

Fulfilling the responsibilities of this job may result in contact with body fluids. LOGAN will provide training and offer Hepatitis B vaccination at no cost to the employee.