Administration Officer - Reception

Lutheran Services; Woodridge (IL); On-site; USD 30,000 - 43,000; Part time

Benefits offered by this job

Salary packaging

Staff discounts & benefits

Employee Assistance Program

Job summary

Lutheran Services invites applications for an Administration Officer – Reception at Trinder Park Aged Care in Woodridge. Provide day‑to‑day admin and customer service support, welcome residents, families and visitors, handle enquiries and assist with admissions and correspondence.

Casual position with benefits including salary packaging, staff discounts and access to an EAP. Prior experience in lifestyle/leisure activities within aged care is highly regarded.

Qualifications

• Experience in reception and admin support in aged care or similar environment.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and deadlines.
• Moderate computer skills including Microsoft Office, CRM and databases.

Responsibilities

• Welcome residents, families, visitors, and contractors with friendly reception support.
• Answer, triage and direct phone, email and in person enquiries.
• Record messages and follow up actions accurately.
• Manage visitor sign-in and site procedures.
• Support admission and enquiry administration and filing.
• Assist with petty cash, invoicing and banking processes.
• Coordinate appointments and bookings for residents and shared spaces.
• Provide general administrative support as required.

Skills

Customer service

Administration

Data entry

Office software

Communication

Tools

Microsoft Office

CRM systems

Database systems

Job description

Administration Officer - Reception

Job No: TRPAOR2624851 Location: Woodridge

We’re looking for an Administration Officer – Reception to join our Trinder Park Aged Care team, providing day‑to‑day administrative and customer service support.

Location: Woodridge QLD

Employment Type: Casual Position

Remuneration: $38.22 ph (includes 25% casual loading) + Super + Salary Packaging + Access to staff discounts & benefits

You’ll work closely with the service manager, clinical teams, residents, families and other stakeholders, helping the service run smoothly and ensuring people receive a friendly and professional experience. Experience in lifestyle and leisure activities within an aged care environment will also be highly regarded.

What You’ll Be Doing:

• Welcome residents, families, visitors and contractors and provide friendly reception support
• Answer, triage and direct phone, email and in‑person enquiries
• Respond to routine enquiries and refer more complex matters to the appropriate team member
• Record messages, enquiries and follow‑up actions accurately
• Manage visitor sign‑in and site requirements
• Assist with admission and enquiry administration
• Complete filing, data entry, document preparation and mail distribution
• Support petty cash, banking and invoice processing
• Assist with resident appointments, vehicle and shared‑space bookings
• Maintain office supplies and stationery
• Assist with service communications, newsletters and notices
• Provide other general administrative support as required.
• Previous experience in both administration and lifestyle/leisure activities within an aged care environment will be highly regarded.

What You’ll Bring:

• Strong customer service and administration experience
• Excellent attention to detail
• Strong verbal and written communication skills
• Good organisational and time management skills
• Ability to manage multiple priorities and deadlines
• Confidence working independently and as part of a team
• Moderate computer skills, including Microsoft Office, CRM and database systems
• Ability to quickly learn and understand the requirements of the aged care environment
• Current Police Check or NDIS Worker Screening Clearance, as required.

Why You’ll Love Working With Us:

• Salary Packaging Benefits:take home more pay (up to $15,900 tax‑free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Lutheran Servicesis anot-for‑profit organisation, providing exceptional care and support to communities across Queensland for thepast 90 years. We provide aged care, retirement living and home care services for older people, with community services including mental health, disability, youth and family, and domestic and family violence support.

Part ofLutheran Services, Trinder Park Aged Care service in Woodridge is community focused and committed to providing compassionate and high‑quality care to our residents.

About Us

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not‑for‑profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South‑East to Central Queensland.