Admin Assistant 3

UC Irvine; California; Sur place; USD 65 000 - 80 000; Plein temps

Résumé du poste

UC Irvine in California seeks a high-level administrative coordinator to support geneticists and physicians in the Department of Pediatrics. You will coordinate complex scheduling, liaise with patients and referring physicians, and ensure smooth service access within the health system, including EPIC follow-ups.

This role requires at least 3 years of related experience, strong communication skills, and proficiency with MS Office and health IT systems.

Qualifications

• BA/BS or equivalent combination of education and experience.
• Minimum of 3 years of experience in a related role.
• Strong scheduling management and ability to handle changing priorities.
• Excellent written and verbal communication skills.
• Experience with managed care programs and referral processes.
• Proficient PC skills: MS Word, Excel, Outlook and health IT systems.

Responsabilités

• Coordinate high-level support for geneticists/physicians and genetics counselors.
• Act as liaison for patients and physicians within the health system.
• Assist patients in accessing services and follow up by telephone and EPIC.
• Facilitate communication with referring physicians.

Connaissances

Scheduling

Communication skills

Interpersonal skills

Managed care

Office software

Customer service

Experience

Formation

BA/BS or equivalent

Outils

Microsoft Word

Microsoft Excel

Outlook

EPIC

Hospital information systems

Description du poste

Who We Are

Founded in 1965,

Who We Are

Founded in 1965, UC Irvine is a member of the prestigious Association of American Universities and is ranked among the nation’s top 10 public universities by U.S. News & World Report. The campus has produced five Nobel laureates and is known for its academic achievement, premier research, innovation and anteater mascot. Led by Chancellor Howard Gillman, UC Irvine has more than 36,000 students and offers 224 degree programs. It’s located in one of the world’s safest and most economically vibrant communities and is Orange County’s second-largest employer, contributing $7 billion annually to the local economy and $8 billion statewide.

To learn more about UC Irvine, visit www.uci.edu.

The Department of Pediatrics is home to roughly 60 HCOMP faculty and over 250 affiliated faculty at CHOC Children’s Hospital and Miller Children’s Hospital. Additionally, the Department houses approximately 75 staff and 25 academic staff members. The Department has a robust research portfolio with multiple NIH grants covering research in areas including exercise, neurology, psychiatry, and genetics. The Department receives approximately $15M in annual research awards and the bulk of funding is supported by NIH. The Department also works closely with the UCI Institute for Clinical and Translational Science. The UCI/CHOC residency program is the 2nd largest at UCI, with 81 residents. In addition, the Department is home to joint UCI/CHOC fellowship programs comprising 34 fellows in the areas of neonatology, critical care, endocrinology, infectious diseases, hematology/oncology, and pediatric hospitalist.

Your Role on the Team

Under general supervision and guidance from the Administrative Supervisor, the incumbent will provide high level coordination, and direct support to geneticists/physicians, genetics counselors and direct supervisor. Duties include function as a liaison for the patients and physicians in the practice, assisting patients in accessing service within the health system, facilitating communication with referring physicians, and providing follow-up through telephone and EPIC.

Required

What It Takes to be Successful

• Strong ability to manage complex scheduling, managing changing priorities and appointments.
• Skillin effective written and verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and empathetically with a patient population in varying degrees of health.
• Demonstrated experience with managed care programs, referral authorization process and ability to interpret health plan benefits and make determinations.
• Excellent ability to perform in a PC environment including high level skill with Microsoft Word, Excel, Outlook, hospital-based patient information data systems and various software products to perform administrative work.
• Values and delivers high-quality patient service in resolving questions and problems.
• BA/BS or equivalent combination of education and experience
• A minimum of 3 years of experience

Preferred

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities, including managing multiple time-sensitive deadlines in a fast paced, dynamic environment.
• Ability to establish and maintain a productive working relationship with faculty, staff, administration, and patients from various social, cultural, and economic backgrounds.
• Knowledge of specific specialty practice and workflows.
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services/programs.
• Ability to learn new software and adapt existing applications to expedite tasks efficiently and effectively.

Total Rewards

In addition to the salary range listed below, we offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Conditions Of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Details of each policy may be reviewed by visiting the following page - https://hr.uci.edu/new-hire/conditions-of-employment.php

Closing Statement

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC Anti-Discrimination Policy.

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Human Resources at [phone] or [e-mail].

Consideration for Work Authorization Sponsorship

Must be able to provide proof of work authorization