Adjuster, Claims, Associate

Amerisure Insurance; Charlotte (NC); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

Hybrid work schedule (2 days in office

Job summary

Amerisure is hiring a Claims Adjuster Associate to support the claims department. This role assists adjusters throughout the claim lifecycle and communicates with policyholders, claimants, and agencies to move claims toward timely conclusions.

The position is hybrid with two in-office days. The ideal candidate has an associate’s degree or equivalent and about one year of insurance or customer-service experience, plus strong written and verbal communication and data-entry accuracy.

Qualifications

• Associate's degree or equivalent required or preferred, plus related experience.
• 1 year of experience in insurance, claims, or customer service is preferred.
• Ability to obtain appropriate state licensing as required.
• Proficiency with Microsoft Office Suite; familiarity with claims software is a plus.
• Demonstrated ability to build positive relationships within the department and with external customers.

Responsibilities

• Respond to inquiries from policyholders, claimants, injured workers, and other stakeholders regarding claim status.
• Obtain and verify information by gathering missing or incomplete details from relevant parties.
• Assist with claim documentation and submission of required filings and documents.
• Draft and distribute correspondence in accordance with company standards.
• Maintain accurate claim records and data in the claims management system.
• Coordinate external vendors to support the claims process.
• Process payments and invoices following company policies.

Skills

Customer service

Verbal & written communication

Attention to detail

Organizational skills

Education

Associate's degree or equivalent

Tools

Claims management software

Microsoft Office Suite

Job description

Amerisure creates exceptional value for its partners, policyholders, and employees. As a property and casualty insurance company, Amerisure’s promise to our partner agencies and policyholders begins with a comprehensive line of insurance products designed to protect businesses, as well as the health and safety of every employee. With an A.M. Best “A” (Excellent) rating, Amerisure serves mid-sized commercial enterprises focused in construction, manufacturing and healthcare. Ranked as one of the top 100 Property & Casualty companies in the United States, we proudly manage nearly $1 Billion of Direct Written Premium and maintain $1.21 billion in surplus.

Amerisure is hiring a Claims Adjuster Associate to help support the claims department. This role will assist adjusters with all phases of the claim lifecycle. This role will be hybrid for 2 days in one of our offices. The ideal candidate will also possess the following skill set.

Summary Statement

The Claims Associate provides quality assistance to adjusters at all phases of the claim lifecycle to drive the claim to timely conclusion. Supports the success of the organization through interactions with agencies, policyholders, and employees. This individual will handle incoming calls and mail for the claims department and facilitate tasks and processes to aid the adjuster to process claims accurately and efficiently.

Essential Tasks/Major Duties

• Respond to inquiries from policyholders, claimants, injured workers, and other stakeholders regarding claim status, receipt of payment or bills, and other claim-related questions.
• Obtain and verify information by gathering missing or incomplete details from relevant parties, including policyholders, claimants, witnesses, and external vendors, to support accurate claim processing.
• Assist with claim documentation by preparing and submitting required state filings, closing documents, and other administrative support requests on behalf of adjusters.
• Draft and distribute correspondence to policyholders, claimants, injured workers, or agents in accordance with company standards and regulatory requirements.
• Maintain accurate claim records by entering data into the claims management system and ensuring all documentation is complete and up to date.
• Coordinate external vendors by engaging appraisers, attorneys, and contractors, to support the claims process.
• Process payments and invoices by reviewing and issuing payments in accordance with company policies and adjuster direction.

Knowledge, Skills & Abilities

• Associate's degree or equivalent combination of education and experience.
• 1 year of experience in insurance, claims, or customer service is preferred.
• Ability to obtain appropriate state licensing as required.
• Proficiency in Microsoft Office Suite.
• Familiarity with claims management software preferred.
• Demonstrated successful ability to build positive relationships and partnerships within department, across the organization and with external customers.
• Excellent verbal and written communication skills with the ability to interact with internal and external customers.
• Demonstrated ability to organize and prioritize work to ensure timely deadlines.
• Demonstrated ability to input data with a high accuracy rating, and strong attention to detail.

Just as we are committed to creating exceptional value for our Partners For Success agencies and policyholders, Amerisure also remains committed to being an employer of choice. We reinforce this commitment by adhering to an Employee Value Proposition that, in part, is provided through a competitive total rewards package. This package includes competitive base pay, performance-based incentive pay, comprehensive health and welfare benefits, a 401(k) savings plan with profit sharing, and generous paid time off programs. We also offer flexible work arrangements to promote work-life balance. Recognized as one of the Best and Brightest Companies to Work For in the Nation and one of Business Insurance magazine’s Best Places to Work in Insurance, we provide a workplace that fosters excellence and professional growth. If you are looking for a collaborative and rewarding career, Amerisure is looking for you.

Amerisure Mutual Insurance Company is an Equal Employment Opportunity employer. Amerisure provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (to include sexual orientation and gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local laws. Amerisure complies with all applicable laws governing nondiscrimination in employment in all locations where the company operates. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Amerisure prohibits harassment or discrimination of any kind and is committed to maintaining a workplace free from unlawful harassment or discrimination. Amerisure prohibits retaliation against anyone who reports discrimination, participates in an investigation, or opposes unlawful practices. Any improper interference with an employee’s ability to perform their job duties may result in disciplinary action, up to and including termination.