ADC Engineer I, Amazon Dedicated Cloud Engineering - Support Engineering

Amazon Web Services (AWS); Denver (CO); On-site; USD 91,000 - 152,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Web Services, Inc. seeks engineers to join a 24/7 operations team supporting U.S. Government cloud infrastructure. You will troubleshoot complex systems, identify root causes, and help automate operational tasks to ensure high availability and performance.

The role requires Linux/Unix administration, networking experience, and an active TS/SCI clearance with polygraph. Some night or weekend work may be required as part of a shift-based schedule.

Qualifications

• High school diploma or equivalent or related IT certifications.
• 1–3 years in Linux/Unix system administration.
• 1–3 years in Networking (TCP/IP, DNS).
• 1–3 years in IT issue troubleshooting and support.
• Active TS/SCI clearance (with polygraph) required.

Responsibilities

• Troubleshoot and provide operations support for complex systems.
• Investigate root causes and address operational risks.
• Collaborate to automate operational processes and improve reliability.
• Support 24/7 shift work, including nights/weekends.

Skills

Linux/Unix Administration

Networking (TCP/IP DNS)

Troubleshooting / Support

Security Clearance TS/SCI w/ Polygraph

Operational troubleshooting

Education

High school diploma or equivalent / A+ / CND / Network+ / Security+

Tools

AWS CLI

AWS Console / Command Line

Network monitoring tools

Job description

Description

Application deadline: Aug 22, 2026. Would you like to implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to build a better world for future generations? This is an exciting opportunity to use the latest cloud computing technologies to help U.S. Government agencies implement innovative cloud computing solutions and solve technical problems. AWS established a specialized group of service teams responsible for the work we are doing with the U.S. Intelligence Community. We are building some of the largest and most complex distributed systems in the world, and we need adaptable people to help us implement and operate them. The AWS Intelligence team is seeking highly motivated engineers who are focused on operational excellence and troubleshooting complex system operations, have a good understanding of Linux, networking and general knowledge of cloud services. We need engineers who understand how to think big, and simplify solutions to complex problems; all the while ensuring that our customers continue to have the best experience possible. In this role, you are able to take a defined set of tasks and execute it on schedule. You identify ineffective processes. You may identify when technical implementations have defects or are not highly available, performant, or maintainable. You understand operational risk and avoid taking unnecessary risks. You identify operational concerns and resolve, mitigate, or escape the concerns in a timely manner. This is a shift work position. This team works 24/7 operations, and may require you to work some nights and/or weekends. This position requires that the candidate selected must currently possess and maintain an active TS/SCI security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph or commensurate clearance for each government agency for which they perform AWS work. A day in the life On a typical day, our engineers may dive deep to find the root cause of a customer issue, investigate why a metric is trending in the wrong direction, or discuss radical new approaches to automate operational processes. As a member of our team you will join a dedicated group of engineers who provide troubleshooting and operations support, and innovate to automate operational tasks.

About The Team

Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer. That s why you ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• High school or equivalent diploma, or A+ or CND (Certified Network Defender) or Network+ or Security+


• 1-3 years of experience with Systems Administration in Linux/Unix (Ubuntu, CentOS, RedHat, Solaris, etc.)


• 1-3 years of experience with Networking (TCP/IP, DNS)


• 1-3 years of experience with Troubleshooting / Support for technical IT issues


• Current, active US Government Security Clearance of Top Secret or above

Preferred Qualifications

• Experience with internet fundamentals and cloud computing concepts


• Experience with AWS core services, Command Console, or command line interface


• Experience with compute, database and storage concepts


• Experience with Virtualization (VMware, Xen, Hypervisor)


• Experience with security concepts and best practices


• Experience with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools Experience managing full application stacks from the OS up through custom applications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you re applying in isn t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CO, Denver - 91,000.00 - 152,000.00 USD annually

USA, WA, Seattle - 91,000.00 - 152,000.00 USD annually

Company

Amazon Web Services, Inc.

Job ID: A2996304