ADAS Field Quality Engineer

ALTEN Technology USA; Auburn Hills (MI); On-site; USD 85,000 - 125,000; Full time

Job summary

ALTEN Technology USA is seeking an experienced ADAS Warranty & Field Quality Engineer to lead the investigation, analysis, and resolution of field quality and warranty issues across ADAS vehicle systems.

You will serve as the technical interface between ADAS Engineering, Quality, Manufacturing, Service, Suppliers, Warranty, and Customer Experience to identify emerging issues, determine root causes, and drive corrective actions to reduce warranty exposure.

Qualifications

• Bachelor's degree in Electrical Engineering or related field.
• 3+ years of automotive engineering experience.
• Experience with ADAS, warranty, field quality, diagnostics.
• Strong analytical and problem-solving skills.
• Knowledge of CAN/LIN/Automotive Ethernet.

Responsibilities

• Lead investigation and resolution of ADAS warranty and field quality issues across vehicle programs.
• Analyze warranty claims, dealership repair data, customer complaints, connected vehicle data, diagnostic information, and field reports.
• Identify emerging trends, recurring failures, and potential systemic quality issues.
• Lead root-cause investigations involving ADAS hardware, software, sensors, calibration, vehicle integration, environmental conditions, and user interactions.
• Drive issue containment, corrective actions, and permanent countermeasures.
• Prepare technical reports, management presentations, issue summaries, and corrective-action documentation.

Skills

Automotive systems

Warranty analysis

Root-cause analysis

Diagnostics

CAN/LIN/AE

Data analysis

Cross-functional collaboration

Excel & PPT

Education

Bachelor's degree in Electrical Engineering or related

Tools

MATLAB

Python

SQL

Job description

We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.

ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.

When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.

We are seeking an experienced ADAS Warranty & Field Quality Engineer to lead the investigation, analysis, and resolution of field quality and warranty issues across ADAS vehicle systems.

The engineer will serve as a technical interface between ADAS Engineering, Quality, Manufacturing, Service, Suppliers, Warranty, and Customer Experience organizations to identify emerging field issues, determine root causes, drive corrective actions, and reduce warranty exposure.

The ideal candidate will have experience with automotive systems, ADAS, field quality, warranty analysis, diagnostics, embedded systems, testing, and structured problem solving.

Key Responsibilities

• Lead investigation and resolution of ADAS warranty and field quality issues across vehicle programs.
• Analyze warranty claims, dealership repair data, customer complaints, connected vehicle data, diagnostic information, and field reports.
• Identify emerging trends, recurring failures, and potential systemic quality issues.
• Lead root-cause investigations involving ADAS hardware, software, sensors, calibration, vehicle integration, environmental conditions, and user interactions.
• Drive issue containment, corrective actions, and permanent countermeasures.
• Investigate issues involving:
• Radar Sensors
• Driver Monitoring Systems
• Adaptive Cruise Control
• Automatic Emergency Braking
• Blind Spot Monitoring
• Rear Cross-Traffic Alert
• Park Assist
• Surround View Cameras
• Automated and Assisted Driving Features
• Lead structured problem-solving using 8D, 5-Why, Fishbone, Fault Tree Analysis, and similar methodologies.
• Analyze diagnostic logs, software logs, test results, vehicle data, and field information to identify failure mechanisms.
• Coordinate vehicle inspections, field evaluations, dealership investigations, and issue reproduction activities.
• Work with suppliers to investigate failures, review corrective actions, and validate countermeasures.
• Monitor warranty and quality KPIs and identify opportunities for warranty cost reduction.
• Partner with ADAS development, systems, validation, functional safety, and vehicle integration teams to resolve field issues.
• Support launch readiness by identifying historical quality risks and ensuring appropriate preventive actions.
• Recommend improvements to product design, software, calibration, diagnostics, validation, and manufacturing processes.
• Prepare technical reports, management presentations, issue summaries, and corrective-action documentation.
• Track issues through resolution and ensure lessons learned are incorporated into future programs.

Required Qualifications

• Bachelor's degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, Computer Science, Mechatronics, Software Engineering, or related field.
• 3+ years of relevant automotive engineering experience.
• Experience with automotive systems, quality, validation, diagnostics, warranty, field issue investigation, or ADAS.
• Strong analytical and root-cause problem-solving skills.
• Experience analyzing technical data and identifying trends and failure patterns.
• Understanding of hardware/software integration and embedded automotive systems.
• Working knowledge of automotive communication protocols such as CAN, LIN, or Automotive Ethernet.
• Experience with vehicle testing, diagnostics, troubleshooting, or validation.Strong communication and cross-functional collaboration skills.
• Proficiency with Excel and PowerPoint.

Preferred Qualifications

• Direct experience with ADAS systems and features.
• Experience in automotive warranty or field quality engineering.
• Experience with 8D, 5-Why, FTA, DFMEA/PFMEA, and statistical analysis.
• Experience working with automotive suppliers.
• Knowledge of vehicle diagnostic tools, data logging, calibration, and failure reproduction.
• Experience with connected vehicle data or OTA software updates.
• Familiarity with ISO 26262, SOTIF, ASPICE, or ADAS validation.
• Experience with Python, MATLAB, SQL, or other data-analysis tools.
• Experience supporting vehicle launches and production quality.

ALTEN Technology is an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.