Ada - Patient Access Representative - Full time

Mercy; Ada (OK); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy is seeking a Patient Access Representative to guide patients through the entry process at Mercy facilities. This includes scheduling, registration, benefit verification, pre-certification and financial clearance to ensure accurate data capture and smooth admissions.

The role requires exceptional attention to detail, familiarity with insurance carriers and Medicare guidelines, and the ability to communicate with patients, physicians, and hospital staff to support efficient and compliant

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate patient entrance including scheduling, registration.
• Verify benefits and pre-certification; arrange financial clearance as needed.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Medical terminology

Stress management

Education

High School Diploma

Some college

Tools

10-key calculator

Computer systems

Job description

The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility. This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This co-worker must have an exceptional attention to detail and maintain knowledge and competence with insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

Position Details:

Experience and Education Requirements:

1-3 years clerical experience and customer service experience preferred. Experience with medical terminology and insurance plans preferred. High School diploma required; some college helpful.

Minimum skills, knowledge and ability requirements:

• Ability to communicate effectively both orally and in writing, excellent telephone etiquette required.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Strong organizational skills; attention to detail.
• Ability to work under stress, meet deadlines and perform all daily assignments with a high level of accuracy.
• Knowledgeable and experienced with various computers systems; Ability to use a 10-key calculator and computer keyboard.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

• medical, dental, and vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.