Ada, OK - Service Clerk

P&K Equipment; Ada (OK); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Health, Dental, Vision Insurance

ZERO cost health insurance foremployee

Company Paid Life Insurance

401k with company match

Paid Time Off & Holiday Pay

Safety Gear Allowances

Ongoing training

Collaborative team culture

Job summary

P&K Equipment in Ada, OK is hiring a Service Clerk to manage service department records, post charges, and close work orders efficiently. The role supports warranty entries, invoicing, and daily reporting while maintaining a professional interaction with customers and staff. A high school diploma and MS Office skills are required.

The position offers competitive pay and benefits, with opportunities for training and career growth within the dealership.

Qualifications

• High school diploma or GED required.
• Proficiency with Microsoft Office (Word, Excel) and internet.
• Strong verbal and written communication skills.

Responsibilities

• Maintain accurate and on-time service department reports and records.
• Ensure charges on work orders are posted correctly and orders are closed timely.
• Open and manage work orders as directed by supervision.
• Verify customer/stock numbers, equipment details, and labor/parts on invoices.
• Invoice retail and internal work orders promptly.
• Review WIP reports and monitor aging work orders weekly.

Skills

Microsoft Office

Communication skills

Financial understanding

Education

High school diploma or GED

Tools

Excel

Job description

Job Details

Job DetailsJob Location: ADA - Ada, OK 74820Position Type: Full TimeTravel Percentage: NoneJob Shift: DayJob Category: Admin - ClericalAda, OK - Service Clerk*

Job Function

Maintain accurate and on-time reports and records relative to the service department’s operation within the dealership. Assures all charges related to work orders are posted properly. Assures all work orders are closed on a timely basis. Must conduct themselves in the presence of customers and employees in a manner that promotes a positive image of the company.

Essential Duties

1. Review the previous workday’s technician time every morning and make edits as needed.
2. Post outside labor, outside materials, and mileage charges to work orders.
3. Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced.
4. Prior to invoicing work orders, review the work order for correct customer or stock number, equipment model, serial number, meter reading, job code type, labor and quotes, parts, miscellaneous codes, outside labor and material charges, and mileage charges.
5. Invoice retail and internal work orders in a timely manner.
6. Print a Work In Progress (WIP) Report and review it every Monday for any work orders older than two weeks.
7. Review warranty work orders and job codes for required and correct warranty information.
8. Submit warranty job codes to John Deere, other short lines, or Central Billing (if applicable), within 2 business days of the warranty job code being completed by technician.
9. Review the warranty report for any John Deere outstanding claims older than one week. Review any other line outstanding warranty claims older than three weeks.
10. Handle service department filing and records. Filing of invoices should be completed on a weekly basis.
11. Update customer profiles using equipment, hours or other information from the customer work orders.
12. Review all monthly work orders (Tools, Shop Supplies, Service Accessories, and Training) prior to the last business day of the month for correct labor, parts and documentation.
13. Assist the corporate staff by providing requested information in a timely manner.
14. Complete administrative duties as needed or assigned, including answering phones, copying, scanning, filing, cleaning, and other tasks.
15. Other duties as assigned by supervisor.

*Safety Sensitive Position

Service Clerk - Pay & Benefits:

• Competitive Pay (Plus Overtime Pay)
• Health, Dental, Vision Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)
• ZERO cost health insurance for employee only coverage!
• Company Paid Life Insurance
• 401k -- 4% Company Match after 1 year...employee may start contributions first of the month after hire date
• Paid Time Off & Holiday Pay (Starting Day 1 with P&K!)
• Safety Gear Allowances
• Ongoing training
• A collaborative, supportive store culture that actually feels like a team

Qualifications

• High school diploma or GED equivalent.
• Ability to use standard computer software applications such as Microsoft Office (Word, Excel, etc.) and internet functions.
• Good human relations and effective oral and written communication skills.
• Basic understanding of financial principles relative to Service Department operations.

Job Specific Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear; use hands and fingers to operate, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.