ADA Coordinator

Brooksource; Nashville (TN); Hybrid; USD 41,000 - 48,000; Full time

Job summary

Brooksource in Nashville is seeking an ADA Compliance Coordinator to ensure all public-facing communications, digital content, and outreach materials meet ADA, WCAG 2.1 AA standards.

You will lead accessibility audits, guide remediation of documents and multimedia, deliver staff training, and coordinate accessibility services for events, while serving as the internal expert on ADA compliance.

Qualifications

• Bachelor's degree in a related field.
• 2-4 years of ADA accessibility or digital content experience.
• Familiarity with WCAG 2.1 AA standards and accessibility tools.

Responsibilities

• Ensure all public-facing communications meet ADA, Section 504, Section 508, and WCAG 2.1 AA before release.
• Develop accessibility workflows and SOPs for remediation and oversight.
• Conduct regular accessibility audits of digital and print content.
• Provide remediation for accessible documents (PDFs, Word, PowerPoint) and multimedia.
• Deliver staff training on accessibility best practices.

Skills

Attention to detail

Collaboration

Problem solving

Communication skills

Equity-focused communication

Education

Bachelor's degree in Communications/Public Health/Disability Studies

Tools

Adobe Acrobat

JAWS

WAVE

PAC

Job description

ADA Compliance Coordinator
Hybrid Role
Compensation: $30 - $35 per hour

ABOUT THE ROLE

Our client is seeking an ADA Compliance Coordinator to ensure that all public-facing communications, digital content, and outreach materials are accessible and compliant with the Americans with Disabilities Act (ADA), Section 504, Section 508 of the Rehabilitation Act, and WCAG 2.1 AA standards. Based within the Office of Communication, this role serves as the primary liaison between communication staff and program areas to promote and provide equitable access to public health information for individuals with disabilities. The ADA Compliance Coordinator will oversee accessibility compliance, conduct audits, provide guidance and remediation for accessible documents and multimedia, deliver staff training, support inclusive communication strategies, coordinate auxiliary aids for public events, and monitor compliance metrics. The ideal candidate is detail-oriented, collaborative, and committed to equity, with a strong understanding of accessibility standards and tools.

WHAT YOU'LL DO

• Ensure all public-facing communications, digital content, and outreach materials meet ADA, Section 504, Section 508, and WCAG 2.1 AA accessibility standards prior to public release.
• Develop, implement, and maintain accessibility workflows and standard operating procedures for accessibility, remediation, and oversight.
• Conduct regular accessibility audits of digital and print content, identifying and addressing areas for improvement.
• Provide guidance and perform remediation work for the creation of accessible documents (PDFs, Word, PowerPoint) and multimedia (captioning, transcripts, alt text).
• Perform accessibility checks and tests on assets and materials using assistive technologies and compliance tools such as Adobe Acrobat, JAWS, WAVE, and PAC.
• Coordinate remediation of inaccessible content in collaboration with program staff and the Office of Communication.
• Ensure emergency and time-sensitive public health communications are accessible to all audiences.
• Develop and deliver training to communications staff and program teams on accessibility best practices and requirements.
• Serve as an internal subject matter expert on ADA accessibility and compliance in communications, providing technical assistance as needed.
• Support inclusive communication strategies that address the needs of individuals with disabilities and diverse populations.
• Coordinate auxiliary aids and services (e.g., interpreters, CART, accessible formats) for public meetings and events.
• Track compliance metrics and prepare reports for leadership and regulatory entities.
• Stay current on evolving accessibility laws, standards, and technologies, and recommend improvements based on audit findings and stakeholder feedback.

WHAT YOU BRING

• Bachelor's degree in Communication, Public Health, Disability Studies, or a related field.
• 2-4 years of experience in ADA accessibility, compliance, communications, or digital content management.
• Working knowledge of ADA and experience implementing accessibility requirements under WCAG 2.1 AA standard.
• Familiarity with accessibility software and compliance audit tools (e.g., Adobe Acrobat for PDF tagging and remediation, JAWS screen reader, WAVE for color contrast, PAC for PDF testing).
• Strong written and verbal communication skills.
• Certified Professional in Accessibility Core Competencies (CPACC) or Web Accessibility Specialist (WAS) preferred.
• Experience in government or public health communications preferred.
• Familiarity with video assistive technologies (e.g., captioning tools) preferred.
• Knowledge of plain language and health literacy principles preferred.
• Attention to detail and a strong compliance orientation.
• Collaboration and stakeholder engagement skills.
• Problem-solving and continuous improvement mindset.
• Cultural competency and commitment to equity.
• Ability to translate technical requirements into practical guidance for non-technical audiences.