ADA Accommodation Coordinator

Sedgwick Claims Management Services Ltd; Dubuque (IA); Hybrid; USD 45,000 - 75,000; Full time

Job summary

Sedgwick is seeking an ADA Accommodation Coordinator to process claims and determine accommodation options under ADA, state, and client requirements. You’ll review medical information, make timely referrals, and collaborate with teams to ensure compliant outcomes.

This role supports claimants and internal clients through structured guidelines, with hybrid work options and opportunities to grow within a large, diverse organization recognized for workplace excellence.

Qualifications

• High school diploma or GED required.
• Two years of related experience or equivalent combination.
• One year of benefits or claims management experience preferred.

Responsibilities

• Process claims and determine accommodation options per guidelines.
• Inform claimants of required documentation and status by phone or written correspondence.
• Review medical information to assess ADA eligibility and make determinations.
• Conduct initial employee interview and refer cases to team lead as needed.
• Maintain professional client relationships and support quality programs.

Skills

Excellent oral and written comms

PC literate

Analytical skills

Organizational skills

Interpersonal skills

Negotiation skills

Teamwork

Deadline-driven

Education

High school diploma or GED

Tools

Microsoft Office

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top CompaniesCertified as a Great Place to WorkFortune Best Workplaces in Financial Services & InsuranceADA Accommodation CoordinatorOur teams connect! We collaborate onsite and have a hybrid work arrangement. All candidates must live near one of our centers of excellence:Dubuque, IA : 4141 Westmark Drive, Dubuque, IA 52002Cedar Rapids, IA : 333 1st Street SE Ste. 200 Cedar Rapids IA 52401Coralville, IA: 3273 Ridgeway Drive Coralville IA 52241Dublin, OH : 5500 Glendon Court Dublin OH 43016New Albany, OH : 7795 Walton Parkway New Albany, OH 43054Indianapolis, IN: 8909 Purdue Road Suite 501 Indianapolis, IN 46268Irving, TX : 2201 W. Royal Lane Suite 125 Irving, TX 75063Southfield, MI : 300 Galleria Officentre Southfield MI 48034Orlando, FL : 12650 Ingenuity Dr Orlando FL 32826PRIMARY PURPOSE : To process claims and determine accommodation options following written guidelines and procedures pursuant to ADA, state and/or client requirements; to make timely referrals for appropriate disability and federal/state leave of absence eligibility review; and to ensure the ongoing processing of claims.ESSENTIAL FUNCTIONS and RESPONSIBILITIESInforms claimants of documentation required to process claims, required time frames, and claims status either by phone, written correspondence and/or claims system.Reviews medical information to determine if the claimant meets the requirements under ADA, state, and/or client requirements for a qualifying condition.Makes claim determinations to approve non-complex ADA claims or makes a recommendation to team lead to deny claims based on the ADA, state, and/or client requirements. Processes ADA claims ensuring compliance with duration control guidelines, ADA and state regulations, and/or client-specific process provisions.Determines accommodation options; makes timely claims referrals for appropriate disability or federal/state leave of absence eligibility reviews where applicable.Conducts initial employee interview per process guidelines.Utilizes the appropriate clinical and vocational resources in case assessment (i.e. duration guidelines, in-house clinicians, ADA job accommodation specialists).Refers cases as appropriate to team lead.Maintains professional client relationships.ADDITIONAL FUNCTIONS and RESPONSIBILITIESPerforms other duties as assigned.Supports the organization's quality program(s).QUALIFICATIONSEducation & LicensingHigh school diploma or GED required.ExperienceTwo (2) years of related experience or equivalent combination of education and experience required. One (1) year of benefits or claims management experience preferred.Skills & KnowledgeExcellent oral and written communication skillsPC literate, including Microsoft Office productsAnalytical and interpretive skillsStrong organizational skillsExcellent interpersonal skillsGood negotiation skillsAbility to work in a team environmentAbility to meet or exceed Performance CompetenciesWORK ENVIRONMENTWhen applicable and appropriate, consideration will be given to reasonable accommodations.Mental : Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlinesPhysical : Computer keyboarding, travel as requiredAuditory/Visual : Hearing, vision and talkingNOTE : Credit security clearance, confirmed via a background credit check, is required for this position.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.#disabilitycoordinatorSedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.