Ad Operations Specialist (Retail)

Uber; Chicago (IL); On-site; USD 96,000 - 106,000; Full time

Benefits offered by this job

Bonus program

Equity award

401(k) plan

Benefits

Job summary

Uber is seeking an Ad Operations Specialist in Chicago to manage end-to-end setup, trafficking, QA, and optimization for Retail and Grocery advertisers. You will monitor performance, push for ROAS goals, and collaborate with sales and cross-functional teams to drive advertiser growth.

The role requires 2+ years in ad operations and a relevant degree, with exposure to multiple ad platforms and high-volume campaigns. In-office work is expected with strong collaboration across teams.

Qualifications

• 2+ years in Ad Operations, AdTech, digital advertising, performance marketing, or equivalent at a data-driven, tech-savvy company
• Bachelor's degree or equivalent practical experience

Responsibilities

• Own end-to-end campaign setup, ad trafficking, QA, monitoring, optimization, and troubleshooting across Retail and Grocery or similar advertisers
• Closely monitor campaign performance and optimize toward advertiser KPIs, including ROAS and other performance objectives
• Serve as a digital media expert with the ability to manage a high volume of campaigns across ad servers, sponsored products platforms, and other advertising technology
• Execute multi-tier campaigns across various buying strategies, objectives, audiences, and ad formats
• Partner with Partner Managers to provide campaign insights, optimization recommendations, and strategic guidance
• Identify opportunities to scale successful campaigns and drive incremental advertiser investment
• Support the US Ad Ops Manager in overseeing offshore operational team
• Participate in cross-functional projects to improve processes, advertiser experience, and Uber Advertising growth

Skills

Campaign management

Ad operations

ROAS optimization

Data analysis

Cross-functional collaboration

Education

Bachelor's degree or equivalent practical experience

Tools

Salesforce

Google Ads Manager

Criteo

Ad servers

Job description

About the Role

As an Ad Operations Specialist, you will help support Uber's US advertising business by partnering with Retail and Grocery advertisers to manage search & sponsored listing campaigns. As in-country support, you will work closely with sales and cross-functional teams to help retail and grocery brands achieve their marketing objectives across Uber's advertising platforms.

The ideal candidate has strong Ad Operations experience, particularly managing sponsored products/search and performance-driven campaigns, along with broader experience in display activation, optimization, and strategy. This person should be comfortable managing complex campaigns, analyzing performance, identifying opportunities for improvement, and partnering with commercial teams to drive advertiser growth.

What You'll Do

• Own end-to-end campaign setup, ad trafficking, QA, monitoring, optimization, and troubleshooting across Retail and Grocery or similar advertisers

• Closely monitor campaign performance and proactively optimize toward advertiser KPIs, including ROAS and other performance objectives

• Serve as a digital media expert with the ability to flawlessly manage a high volume of campaigns across ad servers, sponsored products platforms, and other advertising technology

• Execute multi-tier campaigns across various buying strategies, objectives, audiences, and ad formats

• Partner closely with Partner Managers to provide campaign insights, optimization recommendations, and strategic guidance

• Proactively identify opportunities to scale successful campaigns and drive incremental advertiser investment

• Support the US Ad Ops Manager in overseeing and coordinating our offshore operational team

• Participate in cross-functional projects and initiatives to improve processes, workflows, advertiser experience, and the overall growth of Uber Advertising

Basic Qualifications

• 2+ years of experience in Ad Operations, AdTech, digital advertising, performance marketing, or equivalent experience at a data-driven, tech-savvy company

• Bachelor's degree or equivalent practical experience

Preferred Qualifications

• Experience managing large-scale Retail, Grocery, CPG, or Commerce Media campaigns and performance marketing budgets

• Strong understanding of digital campaign management fundamentals, including media planning, budget management, targeting, bidding, pacing, and optimization

• Proactive approach to campaign management, with the ability to quickly identify underperforming campaigns, isolate root causes, and recommend solutions

• Ability to identify and communicate opportunities that drive advertiser growth, including incremental budget and campaign expansion opportunities

• Experience working within a ROAS-focused performance marketing framework, with familiarity across AdTech, measurement approaches, attribution, and optimization levers

• Strong experience managing sponsored products, sponsored listings, or retail media campaigns

• Experience managing display campaigns across multiple formats and buying strategies

• Ability to work cross-functionally with Sales, Account Management, Measurement, Product, and other operational teams

• Familiarity with Salesforce or other CRM systems

• 4+ years of experience in operations at a media or creative agency, media platform, retailer, retail media network, or large advertiser preferred

• Previous experience with Meta, Google Ad Manager (GAM), Criteo, or other retail media and ad-serving platforms is highly desirable

• Data-driven mindset with strong quantitative and analytical skills

• Strong operational understanding of critical campaign components such as brand safety, ad viewability, measurement, and filtering for suspicious or fraudulent media activity

• Customer obsessed, with a passion for building great experiences for advertisers, merchants, and Uber users

• Nimble and adaptable, with the ability to balance competing priorities and move quickly in a rapidly changing environment

• High standards and a bias toward action. You proactively seek out the context and information needed to move work forward, push for clarity and delivery, and maintain a high bar for your own contributions and those of the teams you partner with

For Chicago, IL-based roles: The base salary range for this role is USD $95,500 per year - USD $106,000 per year.

For New York City, NY-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. (https://jobs.uber.com/en/benefits/)

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. (https://forms.gle/aDWTk9k6xtMU25Y5A?uclick_id=d56eb634-bfb9-455e-a50d-901b3de0490c)

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform