AD IT Patient Engagement Digital Health

Jobs2Web; Ridgefield (CT); On-site; USD 140,000 - 222,000; Full time

Job summary

Boehringer Ingelheim in Ridgefield, CT is seeking an AD IT Lead Business Consultant – Patient Engagement to shape and deliver digital patient solutions across the healthcare journey. You will bridge business strategy with technology, collaborating with Commercial, Medical and Patient Excellence to translate needs into scalable, user-centric initiatives.

This role requires leading a Masterpiece Team, ensuring enterprise architecture alignment, and driving innovations that improve patient

Qualifications

• Progressive IT and business experience of 5–10 years preferred.
• Ability to design and implement patient-facing applications on AWS.
• Deep understanding of enterprise architecture, data privacy, and compliance (HIPAA, GDPR, SaMD).
• Experience with AI/ML, omnichannel engagement, and consent management technologies.
• Deep understanding of mobile app tech stack (React Native, Node.js) and SDLC/DevOps.
• Hands-on data warehouse and analytics experience (MDM, ETL, modeling).
• Track record of adopting emerging technologies to enhance patient experience.
• Ability to benchmark and differentiate through digital capabilities.
• Expertise in personalized engagement using behavioral data and predictive analytics.

Responsibilities

• Define and evolve the Patient Engagement capability roadmap.
• Ensure compliance and architectural alignment with enterprise standards and privacy regs.
• Drive cross-functional collaboration across Patient Services, Brand, Medical and capability owners.
• Lead a Masterpiece Team with Pillar Leads, Global Capability Owners, Validation Managers, Business Analysts and Vendor Managers.
• Optimize system integration, scalability, performance and user experience.
• Champion innovation and industry best practices in patient engagement.

Skills

Enterprise architecture

Data privacy

Compliance frameworks

AWS

AI/ML

Mobile app development

SDLC & DevOps

Data warehousing concepts

Strategy & planning

Stakeholder management

Education

Bachelor’s or Master’s degree

Tools

Salesforce Health Cloud

Veeva CRM

Salesforce Marketing Cloud

Snowflake

Databricks

Job description

Description

As the AD IT Lead Business Consultant – Patient Engagement, you will play a pivotal role in shaping and delivering innovative digital solutions that enhance the patient experience across the healthcare journey. Embedded within a dynamic and forward-thinking IT organization, this role bridges business strategy and technology execution, driving impactful outcomes in patient support, education, and engagement. You will collaborate closely with cross-functional teams including Commercial, Medical, and Patient Excellence to translate business needs into scalable, user-centric solutions that empower patients and improve health outcomes. This is a unique opportunity to lead strategic initiatives in a purpose-driven environment where technology meets compassion.

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies´ success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim´s high regard for our employees.

This role is based in our Ridgefield, Ct office with employees working at least 2-3 days on site to support the business.

Compensation Data

This position offers a base salary typically between $140,000 to $222,000. This position may be eligible for a role specific variable or performance based bonus and or other compensation elements. For an overview of our benefits please .

Duties & Responsibilities

• Define and Evolve Capability Roadmap: Lead the development and continuous evolution of the Patient Engagement digital capability roadmap, ensuring alignment with business objectives, IT strategy, and patient experience goals.
• Ensure Compliance and Architectural Alignment: Collaborate with enterprise architects and platform owners to ensure solutions adhere to enterprise architecture standards, data privacy regulations (e.g., HIPAA, GDPR), and compliance frameworks.
• Drive Cross-Functional Collboration: Partner with key stakeholders across Patient Services, Brand, Medical, and other capability owners to understand business priorities and translate them into actionable digital initiatives.
• Lead Masterpiece Team Execution: Form and lead a high-performing “masterpiece team” including Pillar Leads, Global Capability Owners, Validation Managers, Business Analysts, and Vendor Managers to ensure cohesive delivery, governance, and value realization.
• Optimize System Integration and Scalability: Work closely with technical teams to ensure seamless integration of patient engagement platforms and tools, with a focus on scalability, performance, and user experience.
• Champion Innovation and Best Practices: Stay abreast of emerging technologies and industry trends in patient engagement, bringing forward innovative ideas and best practices to enhance digital capabilities.

Requirements

• Bachelors´ and/or /Masters´ degree (or equivalent); progressive IT and business experience of five (5) to ten (10) years is preferred.
• Ability to design and implement patient-facing applications that support segmentation, consent, and preference management on cloud infrastructure such as AWS.
• Deep understanding of enterprise architecture, data privacy (patient data), and compliance frameworks (e.g., HIPAA, GDPR, SaMD)
• Experience with AI/ML, omnichannel engagement, and consent management technologies
• Deep understanding of Mobile App tech stack (React Native, Node.js etc.) and experience with SDLC and DevOps.
• Hands-on experience with data warehouse technologies (e.g., Snowflake, Databricks, or similar), including MDM, data modeling, ETL processes, and analytics enablement.
• Track record of identifying and integrating emerging technologies to enhance patient experience. (ex: Digital Therapeutics)
• Ability to benchmark against industry peers and drive differentiation through digital capabilities
• Expertise in personalized engagement strategies using behavioral data and predictive analytics

Eligibility Requirements
Must be legally authorized to work in the United States without restriction.
Must be willing to take a drug test and post-offer physical (if required).
Must be 18 years of age or older.

Desired Skills, Experience and Abilities

• 10+ years of experience in Lifesciences industry supporting Commercial and Medical applications.
• 5+ years of experience with patient facing applications, digital health, DTx
• 5+ years of experience with CRM systems (Salesforce Health Cloud, Veeva CRM), Salesforce Marketing Cloud, patient management platforms, and data analytics tools
• Certified Patient Experience Professional (CPXP) or similar credentials
• Bachelor’s degree in information technology or a related field, Advanced degree is a plus