Acute Patient Access Services Representative ER

bannerhealth; Sun City West (AZ); On-site; USD 42,000 - 60,000; Full time

Job summary

Banner Health in Sun City West, AZ, is seeking a Patient Access Services Representative to be the first point of contact for patients entering care. You will greet patients, verify insurance, collect upfront estimates, and ensure accurate and compliant documentation.

This night-shift role supports ER and hospital-based settings, collaborating with clinical teams to optimize patient flow and satisfaction. Training is provided for the right candidate, with opportunities to grow within Banner's

Qualifications

• Experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).
• Excellent communication and high emotional IQ.
• Detail-oriented, tech-savvy, and a natural problem-solver.
• Thrives in fast-paced environments like ERs, clinics, or specialty care.

Responsibilities

• Verify patient's demographics and input into EHR accurately and thoroughly.
• Proficiently handle services including inpatient, emergency, obstetrics, surgery.
• Verify insurance benefits and understand payer guidelines.
• Provide excellent customer service and create a positive first impression.
• Discuss financial liability and assist with payment plans or Banner Financial Assistance.

Skills

Communication

Emotional IQ

Attention to detail

Tech-savvy

Problem solving

Patient access

Scheduling

Tools

EHR systems

Job description

Primary City/State: Sun City West, Arizona

Department Name: ER Registration-Hosp

Work Shift: Night

Job Category: Revenue Cycle

Great careers are built at Banner Health. We're looking for the best and brightest to join our team that earned Great Place To Work® Certification™.

Why You'll Love This Role:

At Banner Health, you're not just taking a job-you're joining our mission of "Healthcare made easier, so life can be better." As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it's a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

What You'll Do:

• Greet patients, ensure patient safety using positive identification protocols, verify insurance, and process registration quickly and compassionately.
• Collect patient financial liability and assist with financial counseling where needed.
• Ensure all documentation is accurate, secure, and compliant.
• Collaborate with clinical teams to optimize patient flow and satisfaction.
• Use multi-system technology to streamline patient offerings, intake and record-keeping.

You're a Great Fit If You:

• Thrive in fast-paced environments (like ERs, clinics, or specialty care).
• Have stellar communication skills and a high emotional IQ.
• Are detail-oriented, tech-savvy, and a natural problem-solver.
• Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Schedule/Hours:

• Wednesday, Thursday, Friday 6:00 PM-6:30 AM
• On Call and Holidays will be required.

All Acute Patient Access Services new hires are required to attend New Hire Orientation & PAS New Hire Training beginning on their start for approximately 2-4 weeks and can run Monday - Friday standard daytime business hours and will vary from the posted schedule until training is completed (regardless of your hired shift/hours).

Banner Del E. Webb Medical Center excels in providing extraordinary health care to residents of the northwest Valley of metro Phoenix and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. With 391 licensed beds, the hospital provides a wide range of services, including acute medical and surgical services as well as intensive care, emergency and urgent care, inpatient/outpatient surgery, cardiac catheterization, neurology, orthopedics, oncology, urology, pulmonary, obstetrics and gynecology, outpatient diagnostic services, and adult behavioral services.

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients' insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient's demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
6. Obtains federal/state compliance information, consents and documentation required by the patient's insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
8. Provides a variety of patient services and financial services tas