Acute Patient Access Services Representative

Banner Health; Phoenix, Northern (AZ, KY); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition assistance

Pet Insurance

Job summary

Banner Health seeks a Patient Access Services Representative to be the first contact for patients, handling intake, registrations, and insurance navigation.

The role emphasizes accurate data entry, customer service, and helping patients understand their financial responsibilities while supporting hospital operations.

Qualifications

• Must have customer service experience or knowledge of patient financial services.
• Strong communication and interpersonal skills to interact with diverse audiences.
• Ability to manage multiple tasks with minimal supervision in a fast-paced environment.

Responsibilities

• Verify patient demographics in the EHR to maximize reimbursement and minimize denials.
• Perform insurance verification and explain benefits to patients.
• Provide financial counseling and assist with payment plans and Banner Financial Assistance.
• Register patients and collect required documents and consent forms.

Skills

Customer service skills

Communication skills

Interpersonal skills

Education

High school diploma/GED

Associate’s degree preferred

Job description

Primary City/State: Phoenix, Arizona Department Name: Centralized Pre-Regist-Corp Work Shift: Night Job Category: Revenue Cycle

Why You’ll Love This Role

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

You’re a Great Fit If You

Thrive in fast-paced environments (like ERs, clinics, or specialty care). Have stellar communication skills and a high emotional IQ. Are detail-oriented, tech-savvy, and a natural problem-solver. Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Total Rewards

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

Hours and Schedule

This position is 100% remote! Acute Patient Access Training (first 1-2 weeks): Monday - Friday standard business hours. Enjoy a flat rate $1/hour weekend and 18%-night shift differential when applicable. *On-call PM rotation and mandatory holiday rotation. Schedule: Wednesday - Saturday 8:00pm to 6:30am

POSITION SUMMARY

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

CORE FUNCTIONS

1. Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).


2. Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.


3. Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.


4. Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.


5. Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.


6. Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.


7. Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.


8. Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.


9. Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care.

MINIMUM QUALIFICATIONS

High school diploma/GED is required. Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required. Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

PREFERRED QUALIFICATIONS

Associate’s degree preferred. CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA) CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM) Knowledge of medical terminology or healthcare systems. Additional related education and/or experience preferred.

EEO Statement

Banner Health supports a drug-free work environment.

About Banner Health

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.