Acute Patient Access Services Representative

Banner Health; Phoenix (AZ); Remote; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with match

Tuition assistance

Pet insurance

Life insurance

Job summary

Banner Health is seeking a Patient Access Services Representative to join our team remotely from anywhere in the U.S. The role is the first point of contact for patients, handling intake, registration, and insurance verification across hospital and clinic settings.

You'll assist with financial counseling, provide excellent customer service, and navigate payer guidelines to minimize denials while supporting a positive patient experience.

Qualifications

• High school diploma or GED required.
• Customer service or patient financial services experience preferred.
• Strong interpersonal, oral, and written communication skills.
• Ability to multitask in a fast-paced team environment.
• Arizona Fingerprint Clearance Card may be required for certain facilities.

Responsibilities

• Verify demographics and accurately input data into the EHR.
• Register patients for inpatients, outpatients, emergency and other services.
• Explain insurance benefits and obtain authorizations as needed.
• Discuss financial liability and assist with payment plans or Banner Financial Assistance.
• Provide excellent customer service and support a positive patient experience.

Skills

Customer service

Communication skills

Attention to detail

Tech-savvy

Problem solving

Education

High school diploma/GED

Tools

EHR systems

Job description

Primary City/State

Phoenix, Arizona

Department Name

Centralized Pre-Regist-Corp

Work Shift

Day

Job Category

Revenue Cycle

Why You’ll Love This Role

At Banner Health, you’re not just taking a job—you’re joining our mission of “Healthcare made easier, so life can be better.” As a Patient Access Services Representative, you will be the vital first point of contact for patients entering our care. Whether it’s a warm greeting at the front desk or expertly navigating insurance details, your impact will be felt from the very first moment.

You’re a Great Fit If You

Thrive in fast-paced environments (like ERs, clinics, or specialty care).

Have stellar communication skills and a high emotional IQ.

Are detail-oriented, tech-savvy, and a natural problem-solver.

Have experience in patient access, scheduling, or front-office healthcare preferred (but we will train the right person!).

Total Rewards

We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Benefits include health, dental, vision, 401(k) with company match, 403(b), and tuition aid. Additional coverage options are available to support everything that makes you, uniquely you. These include Pet Insurance, Medical and Financial wellness plans, ID theft protection, Life insurance and Legal coverage for extra security. Please visit our Benefits Guide for more information.

Hours and Schedule

This position is 100% remote!

Acute Patient Access Training (first 1-2 weeks)

Monday - Friday standard business hours.

Enjoy a flat rate $1/hour weekend and 18%-night shift differential when applicable.

On-call PM rotation and mandatory holiday rotation.

Schedule

Thursday - Saturday 8:00am to 8:30pm

Position Summary

This position is the first point of contact at healthcare facilities and assists patients with the administrative aspect of gaining access to medical treatment. This position is in a hospital-based setting which includes Emergency Dept, Inpatient, Obstetrics, Outpatient, etc. Responsible for in person patient intake and registration, providing superior customer service, accurately identifying, and obtaining authorizations patients’ insurance, verifying eligibility and benefits, generating patient estimates for services rendered, financial counseling, and collecting patient liability. Demonstrates the ability to resolve customer issues and provides excellent customer service.

Core Functions

• Verifies patient’s demographics and accurately inputs this information into EHR, including documenting the account thoroughly to maximize reimbursement and minimize denials/penalties from the payor(s).
• Proficiency with multiple services including, but not limited to inpatient, observation, emergency, obstetrics, surgery, imaging. This position may cover services 24/7.
• Demonstrates a thorough understanding of insurance guidelines for all services. Proficiently verifies, reads, and understands insurance benefits.
• Demonstrates proficient understanding that this position creates the first impression for our patient's experience with Banner Health. Demonstrates a positive patient experience through interactions and effective communication.
• Proficient understanding of payer authorization guidelines. Accurately submits timely notification according to insurance guidelines using various systems to reduce/eliminate denials. Consistently meets all registration related key performance indicators as determined by management.
• Obtains federal/state compliance information, consents and documentation required by the patient’s insurance plan(s). This includes a thorough understanding of accurately completing hospital-based compliance forms required by CMS. Uses multiple computer applications proficiently.
• Consistently discusses financial liability with the patient(s) and/or families that includes: collection in full of patient liability, assisting patient in applying for Banner Line of Credit, setting up payment plans and/or assisting patient with Banner Financial Assistance policy/application.
• Provides a variety of patient services and financial services tasks. May be assigned functions such as transporting patients, training new hire employees, recapping daily deposits, posting daily deposits, or conducting other work assignments of the Patient Access Services team.
• Works independently under regular supervision and follows structured work routines. Works in a high-volume, fast paced, clinical environment which requires to ability to be adaptable, critical thinking, and independent decision making and to prioritize work and ensure appropriateness and timeliness of each patient’s care. Primary external customers include patients and their families, physician office staff and third‑party payors.

Minimum Qualifications

High school diploma/GED is required.

Must have customer service skills or knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.

Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work both independently and collaboratively in a team environment. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences. Strong knowledge in the use of common office software, word processing, spreadsheet, database software, and typing ability are required.

Employees working at Banner Behavioral Health Hospital, BTMC Behavioral, and BUMG, BUMCT, or BUMCS in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at the time of hire and maintain the card for the duration of their employment. An Arizona Criminal History Affidavit must be signed upon hire.

Preferred Qualifications

• Associate’s degree preferred.
• CRCR (Certified Revenue Cycle Representative) certification, a credential offered by the Healthcare Financial Management Association (HFMA)
• CHAA (Certified Healthcare Access Associate) certification, a credential offered by the National Association of Healthcare Access Management (NAHAM)
• Knowledge of medical terminology or healthcare systems.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Privacy Policy

Privacy Policy