Acute Care Tech II

TriHealth; Cincinnati (OH); On-site; USD 21,000 - 29,000; Full time

Job summary

TriHealth is seeking an Acute Care Tech II (Patient Care Assistant) at Good Samaritan Hospital in Cincinnati. You will support patients with daily activities, assist with care, help coordinate patient flow, and provide a reassuring presence to patients and families during their healthcare journey.

You will collaborate closely with nurses, providers, and interdisciplinary teams, gaining valuable healthcare experience in a supportive environment where your development is encouraged and your impact

Qualifications

• Reading and math ability appropriate to the position.
• Multi-line phone skills, familiar with patient call systems and pagers.
• Basic Life Support (BLS) Basic Life Support for Healthcare Providers (BLS) Required)

Responsibilities

• Acknowledges need for self-growth and accountability.
• Demonstrates knowledge of organizational and unit changes and supports changes.
• Communicates effectively with others and collaborates with the health care team.
• Uses chain of command appropriately.
• Shows respect to patients, families, and co-workers.
• Documents observations and tasks performed.
• Answers phone and patient calls promptly and courteously.
• Relays messages accurately and provides complete follow-up to internal/external customers.

Skills

Reading & Math ability

Multi-line phone skills

Patient call systems & pagers

Interpersonal communication

Education

2 years High School Education (Required)

Job description

Job Description

Join TriHealth as an Acute Care Tech II! At TriHealth, you'll be an essential part of a compassionate care team dedicated to improving the health of the communities we serve. As a Patient Care Assistant, you'll provide hands-on support to patients, assist with daily care activities, help coordinate patient flow, and serve as a reassuring presence for patients and families during their healthcare journey. Every interaction is an opportunity to make a meaningful difference.

Join an organization that values teamwork, growth, and exceptional patient care. You'll collaborate closely with nurses, providers, and interdisciplinary teams while gaining valuable healthcare experience in a supportive environment. At TriHealth, you'll build skills, contribute to patient outcomes, and be part of a culture where your work is recognized, your development is encouraged, and your impact is felt every day.

Location

• Good Samaritan Hospital

Work Schedule

• PRN/Optional
• Day Shift
• No Weekends, Holiday or a On Call Commitment

Incentives

This role offers competitive shift differentials, with the opportunity to earn up to an additional $7 per hour based on shift, hours worked, and organizational guidelines.

Job Requirements

• 2 years High School Education (Required)
• Age 17 with work permit
• Reading and math ability appropriate to the position. Multi-line phone skills, familiar with patient call systems and pagers.
• Basic Life Support (BLS) Basic Life Support for Healthcare Providers (BLS) Required

Job Overview

This position provides assistance and/or performs basic activities of daily living and specified treatments and procedures under the direct supervision of the nurse. This position may perform non-direct patient care activities as assigned, requested, or directed. This position also performs clerical duties as assigned. Must have the interpersonal skill to communicate with respect and compassion to customers. This position also communicates information through various telecommunication devices and assists in coordinating patient flow.

Job Responsibilities

• Acknowledges need for self-growth and accountability. Identifies area for self-improvement.


• Demonstrates/maintains knowledge of organizational and unit changes. Supports organizational and unit changes.


• Communicates effectively with others and works in collaboration with all members of the health care team, and internal departments.


• Utilizes chain of command appropriately.


• Shows respect to patients, families, and co-workers.


• Reports patient related information in a timely manner, as well as problems completing assignment/tasks.


• Documents observations and tasks performed.


• Answers phone and patient calls promptly and courteously.


• Relays accurate and complete messages to the appropriate person and provides complete follow-up. Assists internal and external customers by directing them and facilitating unit flow.


• Maintains a safe environment.


• Reports safety hazards to appropriate personnel.


• Completes safety event report as necessary.


• Complies with Infection Control policies.


• Demonstrates knowledge of safety/emergency policies and procedures and appropriately corrects any identified hazards.


• Places emergency calls timely as directed (Code Blue, Fire, Special Alert, Rapid Response Team).


• Maintains the medical record.


• Documents accurately in the medical record as per unit/TriHealth guidelines. Performs computer downtime procedures according to unit/TriHealth guidelines.


• Maintains proficient knowledge of computer applications specific to their unit/job.


• Provides other clerical support to unit as needed and directed by charge nurse or manager.


• Performs and documents basic patient care tasks under the direct supervision of an RN.


• Maintains competency of tasks in which the PCA has been trained.


• Completes assigned tasks within required timeframe.


• Seeks clarification from the nurse when in doubt about how to proceed.


• Performs supply, equipment, and environmental-related activities as required.


• Recognizes and reports problems with supply/equipment availability in a timely manner.


• Reports and follows through per unit standard concerning equipment that is broken or malfunctioning.


• Assures equipment/supplies are readily available for use by next person.


• Is knowledgeable of the function, operation, and maintenance of equipment specific to their role on the unit.

Other Related Information

Must be 17 years of age or older

Working Conditions

Bending - Frequently
Climbing - Occasionally
Concentrating - Consistently
Continuous Learning - Consistently
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Interpersonal Communication - Consistently
Kneeling - Occasionally
Lifting <10 Lbs. - Consistently
Lifting 50+ Lbs. - Frequently
Lifting <50 Lbs. - Consistently
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Reading - Consistently
Sitting - Frequently
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Thinking/Reasoning - Consistently
Use of Hands - Consistently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Consistently

TriHealth SERVE Standards and ALWAYS Behaviors

At TriHealth, We Believe There Is No Responsibility More Important Than To SERVE Our Patients, Our Communities, And Our Fellow Team Members. To Achieve Our Vision And Mission, ALL TriHealth Team Members Are Expected To Demonstrate And Live The Following

Serve: ALWAYS...

• Welcome everyone by making eye contact, greeting with a smile, and saying "hello"


• Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist


• Refrain from using cell phones for personal reasons in public spaces or patient care areas

Excel: ALWAYS...

• Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met


• Offer patients and guests priority when waiting (lines, elevators)


• Work on improving quality, safety, and service

Respect: ALWAYS...

• Respect cultural and spiritual differences and honor individual preferences.


• Respect everyone's opinion and contribution, regardless of title/role.


• Speak positively about my team members and other departments in front of patients and guests.

Value: ALWAYS...

• Value the time of others by striving to be on time, prepared and actively participating.


• Pick up trash, ensuring the physical environment is clean and safe.


• Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.

Engage: ALWAYS...

• Acknowledge wins and frequently thank team members and others for contributions.


• Show courtesy and compassion with customers, team members and the community