ACTT Program Assistant

Monarch Healthcare; Winston-Salem (NC); On-site; USD 20,000 - 29,000; Full time

Job summary

Monarch Healthcare in North Carolina seeks an ACTT Program Assistant to provide comprehensive administrative support to the Assertive Community Treatment Team. You will coordinate schedules, process billing, maintain medical records, schedule appointments, and prepare reports to support program operations.

The role requires attention to detail, ability to handle confidential information, and capability to communicate professionally with staff, clients, and stakeholders.

Qualifications

• Administrative support experience preferred but not required.
• Maintain medical records and ensure compliance with standards.

Responsibilities

• Process billing invoices and coordinate billing for the program.
• Process statistical reports for the program.
• Maintain a database of consumers and track progress in treatment.
• Complete monthly reports and assist with timesheets and payroll.
• Maintain all medical records and ensure regulatory compliance.
• Prepare and issue purchasing orders and check requests.
• Provide information to callers and serve as liaison to staff and consumers.
• Assist in preparing newsletters, notices, and mail processing.

Skills

Administrative support

Scheduling

Education

High School Diploma

Job description

Scheduled Weekly Hours:40Schedule:Monday - Friday (8:30 am - 4:30 pm)Pay Range Minimum:$18.00Education We're Looking for:High School Diploma (Required)Certifications We're Looking For:Drivers License (Valid) - USAExperience We're Looking For:Administrative Support Experience | Not RequiredJob Description Summary:The responsibilities of the ACTT Program Assistant include providing administrative support to the Assertive Community Treatment Team. This employee possesses the administrative skills and experience to coordinate schedules, process statistical reports, screen incoming calls, organize work materials, maintain medical records, schedule appointments, create billing invoices, check billing records, and provide support services to the Assertive Community Treatment Team.What You'll Do:Process billing invoices. Coordinate billing process in relation to receipt of revenue for program.Process statistical reports for the program.Maintain a database of consumers including information to track progress and changes in treatment response.Complete monthly reports.Provide appropriate information to callers.Prepare purchase orders, check requests, and maintain follow-up of these items. Assist in processing timesheets and payroll as requested.Maintain all medical records and ensure compliance with standards for medical records.Assume responsibility for maintaining, requesting, and obtaining all supplies for the program.Assist and support Assertive Community Treatment Team staff in working with consumers.Complete reports, assessments, and paperwork as required or requested.Maintain and keep orderly and up-to-date files related to: committee minutes, actions, procedures, correspondence, personnel, payroll, program participants, finances, mailing lists, forms, etc.Demonstrate knowledge of statutes, regulations and policies of governing areas in which job responsibilities are performed.Perform a variety of routine clerical duties including but not limited to filing, copying, faxing, sorting mail and posting, etc.Ensure professional and courteous communications via telephone, fax, face-to-face, correspondence and any other method of communication used with all people served and agency stakeholders.Serve as support and act as informational liaison to employees, related professionals, visitors, and people served reporting the key issues to appropriate management staff. Link consumers with the Assertive Community Treatment Team staff.Ensure efficient operation of office including but not limited to ensuring adequate supplies, maintenance of equipment, maintenance of email, etc.Assist in preparing and mailing newsletters, notices, announcements, and any other documents requested.Prepare and process mail for incoming and outgoing correspondences.Maintain trainings as required and requested.Demonstrate knowledge of emergency procedures and assist in crisis situations.Demonstrate knowledge of and comply with all agency policies and procedures.Driving and traveling may be required.Benefits:We offer a competitive and flexible total rewards package designed to support the diverse needs of our team members. In addition to base compensation, eligible employees have access to a range of customizable benefits and perks, which may include comprehensive health coverage, retirement plans, professional development support, and more. Specific offerings are tailored to the role, employment type, and location. We look forward to discussing the details of your personalized compensation and benefits package—and what matters most to you—during the interview process.Make a Difference in Someone’s Life!At Monarch Healthcare, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.You Belong at Monarch HealthcareYou deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you’ll find at Monarch Healthcare. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch Healthcare will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.Monarch Healthcare is an Equal Opportunity EmployerMonarch Healthcare offers opportunities as diverse as the people we support and the communities we serve. Monarch Healthcare is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.Monarch Healthcare does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch Healthcare job search or selection process, should contact [e-mail] or call [phone].This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch Healthcare.Department:BH - Non-Service