Action Officer - Navy Yard, Washington, D.C.

Serco; Reston (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Tuition reimbursement

Life & disability insurance

Job summary

Serco is seeking an Action Officer to support Team Submarine’s Submarine COLUMBIA Class Program Office in Reston, VA. The role requires organizational rigor, security clearance eligibility, and the ability to brief senior leaders on program status and risks.

You will manage documents, coordinate schedules, prepare briefings, and monitor task execution to ensure milestones are met, while collaborating with a diverse team and external partners.

Qualifications

• The ability to obtain a DoW Secret security clearance.
• A Bachelor’s degree with 4 years of experience.
• An Associate’s degree with 6 years of experience.
• A High School diploma/GED or military experience equivalent with 8 years of experience.
• Advanced MS Office skills: Outlook, PowerPoint, Word, Teams, Excel.
• Ability to multi-task in a fast-paced environment with minimal supervision.
• Discretion in performing work requirements.
• Strong written and oral communication skills for senior leadership.
• Attention to detail and the ability to meet tight deadlines.
• Ability to travel up to 10%.

Responsibilities

• Organize and maintain electronic and physical document systems.
• Assist with tracking and completion support of commitments and documents.
• Analyze program operations and workflows to identify risks and improvements.
• Develop briefings and recommendations for leadership.
• Provide mission support by monitoring tasks and dependencies.
• Prepare executive-level briefings and meeting notes.
• Lead reviews of documentation to ensure compliance and quality.

Skills

Multi-tasking

Written & verbal communication

Attention to detail

Discretion

Education

Bachelor's degree + 4 years

Associate’s degree + 6 years

High School diploma/GED + 8 years

Tools

ETMS2

MS Office Suite

Job description

Position Description & Qualifications

If you seek a rewarding, high profile and challenging position supporting projects for the US Navy which requires technical rigor and will tap and build on your expertise, -Serco has a wonderful opportunity for you! The Action Officer role will be on a dynamic team, supporting Team Submarine’s Submarine COLUMBIA Class Program Office. Bring your expertise and collaborative skills to make an impact on our military defense and safety of our sailors.

Must be able obtain a U.S. Department of War (DoW) Secret security clearance.

Team Submarine’s Submarine COLUMBIA Class Program Office is responsible for: The construction of COLUMBIA Class submarines, financial and budget management, shipyard support of submarines, vendor support of submarines, logistical support, quality assurance (SUBSAFE), and post-delivery submarine certifications and test programs.

The Team Submarine concept unifies once diverse submarine-related activities into a single submarine-centric organization with the goal of eliminating traditional stovepipe structures and processes that created impediments and inefficiencies in the submarine research, development, acquisition, and maintenance communities. Team Submarine provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.

David Drury https://www.linkedin.com/in/david-drury leads this team as a Navy veteran. The team has been recognized by the Navy and the industry for their outstanding contributions to the contract and program.

In this role, you will:

• Organize and maintain electronic and physical document systems.

• Assist with tracking and completion support of commitments and document completion.

• Analyze program operations, mission requirements, and organizational workflows to identify risks, inefficiencies, and opportunities for improvement. Develop recommendations and implementation strategies that enhance operational effectiveness and support mission objectives.

• Have a working knowledge of ETMS2.

• Research, evaluate, and synthesize technical, programmatic, and operational information from multiple sources to develop briefings, decision papers, and recommendations for senior government and contractor leadership.

• Serve as a mission support advisor to program leadership by monitoring task execution, prioritizing actions, identifying dependencies, and recommending courses of action to ensure achievement of program goals and milestones.

• Conduct analysis of program initiatives, policy changes, organizational requirements, and emerging issues to assess impacts and provide recommendations for leadership consideration.

• Supporting mission leadership through program coordination and operational planning including scheduling of commitments and schedule conflict management.

• Preparing, processing, and maintaining complex paperwork and forms (must have extensive knowledge).

• Coordinating travel and preparing travel documentation to include expense reports.

• Safeguarding sensitive business information, tracking, and delivering time constraint and recurrent tasks using sensitive records, information and data received on a constant basis.

• Support planning and execution of operational initiatives by developing implementation plans, monitoring performance, tracking risks, and recommending corrective actions as necessary.

• Prepare and deliver executive-level briefings, reports, and presentations that communicate program status, operational challenges, resource considerations, and recommended solutions.

• Attending meetings and preparing notes and/or meeting minutes (attention to detail and punctuality is a must).

• Lead reviews of technical, administrative, and operational documentation to ensure compliance with mission requirements, organizational policies, and program objectives while improving quality and consistency of deliverables.

• Reviewing Defense Travel System travel authorizations and vouchers for program office personnel.

• Updating office organization chart and phone listings

• Other administrative duties as assigned.

To be successful in this role, you will need to have:

• The ability to obtain a DoW Secret security clearance.

• A Bachelors’ degree with 4 years of experience.

• or an Associate’s degree and 6 years of experience.

• or a High School diploma/GED or military experience equivalent and 8 years of experience.

• An advanced MS Office skillset to include Outlook, PowerPoint, Word, Teams, and Excel.

• The ability to multi-task in a fast-paced environment accepting emergent tasking with little to no supervision and/or direction.

• Discretion in performing specified work requirements.

• An outstanding written and oral communication skills to communicate effectively and build strong working relationships with a vast team of diverse professionals.

• Attention to detail and the ability to meet tight deadlines, as well as work independently and with sufficient knowledge to present projects to senior management.

• To be able to travel 10%.

Additional desired experience and skills:

• Any military experience preferred

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer . If you require an accommodation with the application process please email: [e-mail] or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identity during the selection process. If requested, this will require presentation of a government‑issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance‑based incentives, and benefits that promote well‑being and work‑life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time‑off programs that support work‑life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities.Benefits – Comprehensible benefits for full‑time employees (part‑time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance

• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

• 401(k) plan that includes employer matching funds

• Tuition reimbursement program

• Life insurance and disability coverage

• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits

• Employee Assistance Plan

To review all Serco benefits please visit: https://careers.serco-na.com/us/en/about-us .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: [e-mail] .