ACT Team Behavioral Health Technician

Mohave Mental Health Clinic, Inc.; Bullhead City (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Mohave Mental Health Clinic, Inc. is seeking a Behavioral Health Technician to provide clinical support within the ACT team, deliver case management and counseling as needed, and coordinate care across community settings.

The role emphasizes flexibility to serve high-needs clients with strong documentation and collaboration with supervising clinicians. The position requires a relevant behavioral health education, valid Arizona driver’s license, fingerprint clearance, and CPR/First Aid

Qualifications

• Bachelor’s degree in Social Services, Psychology, Applied Psychology, Social Work or related field
• Associate’s degree in a behavioral health related field with one year of full-time work experience providing behavioral health services
• High School Diploma or GED and three years’ experience providing behavioral health services to adult mental health, seriously mentally ill, substance use or children
• Valid AZ driver’s license and proof of insurance
• Arizona fingerprint clearance
• At least 21 yrs. of age
• Current CPR and First Aid certification

Responsibilities

• Provide clinical oversight and act as point of contact for ACT team members and other systems
• Assess clients through strengths-based, co-occurring/substance use, risk and annual assessments
• Engage with client and family to build trust and ensure ongoing engagement in behavioral health services
• Assist in development of Adult Treatment Team and coordinate care through BHSP reviews and progress notes
• Complete ongoing assessments to monitor client and family progress
• Develop safety/crisis plans and triage/stabilize emergency situations
• Participate in development and monitoring of Behavioral Health Service Plans (BHSPs)
• Coordinate care activities and staffings with ACT team members
• Assist clients and families in obtaining necessary resources beyond covered services
• Communicate care plans with family, clinicians, health providers and community resources
• Demonstrate responsiveness and flexibility in serving ACT clients
• Manage caseload and complete required documentation adhering to agency standards
• Provide case management and BH services meeting the BHSP metrics (1248 hours/year)
• Provide customer service to internal and external stakeholders
• Participate in Clinic Performance Improvement processes
• Maintain professionalism under pressure and meet deadlines
• Perform other duties as assigned
• De-escalate clients using approved crisis intervention techniques

Skills

Strong communication

Team facilitation

Crisis de-escalation

Documentation skills

Resource coordination

Flexibility

Education

Bachelor’s degree in Social Services or related field

Associate’s degree in behavioral health with 1 year experience

High School Diploma or GED with 3 years behavioral health experience

Arizona fingerprint clearance

Valid AZ driver’s license

CPR and First Aid certification

Tools

Windows OS

Mobile applications

Copier/Fax equipment

Job description

Description

LINES OF AUTHORITY:

This position is supervised by the SMI Clinical Site Supervisor and/or Clinical Director. This position does not supervise any personnel; however, the position requires participation in peer review activities.

POSITION SUMMARY:

The BHT may provide multiple services to clients and families, including, but not limited to Adult and Family Team development and facilitation, Case Management, Life Skills Training, Family Support, Health Education and Counseling. The position requires a high level of flexibility in serving high-needs clients in both office and community settings. This position will be expected to maintain an acceptable level of service provision as measured by billable hours/service value. If providing counseling services, the BHT will do so under the direct clinical oversight of a Behavioral Health Professional.

PRINCIPAL DUTIES/RESPONSIBILITIES:

1. The primary responsibility of the managing clinician is to provide clinical expertise and oversight of the person’s care, ensure clinical soundness of the assessment/treatment process, and serves as the point of contact, coordinating and communicating with ACT team members and other systems where clinical knowledge of the care is important.
2. Assesses clients through ongoing processes such as the strengths-based assessment, co-occurring/substance use assessments, risk assessments and annual assessments to monitor the progress of the client and family towards their goals.
3. Engages with the client, family and other involved parties through face-to-face and phone interactions and works with the client and family to build trust, encourage hope, and ensure ongoing engagement in behavioral health services.
4. Assist the client and family in development of Adult Treatment Team and works positively as a member of the treatment team. When necessary, coordinates care as evidenced by progress notes, Behavioral Health Service Plan Review of Progress (BHSP-ROP) and the distribution of information. May provide direct services to a client or family several hours a week.
5. Completes additional and ongoing assessments as needed to assess needs/monitor progress of the client and family as evidenced by record review, supervision and observation.
6. Assists the client/family in creating and utilizing safety/crisis plans as evidenced by the written safety/crisis plan in the record. Triage and stabilize emergency situations with clients and families as determined by clinical need and evidenced by completion and review of the clinical record.
7. Participates in the development and monitoring of Behavioral Health Service Plans (BHSP’s), as evidenced by the service plan and service plan updates.
8. Participates in coordination of care activities and regular staffings with ACT team staff to prioritize and organize care for the ACT clients.
9. Assists client/families in finding necessary resources other than covered services to meet basic needs.
10. Communicates and coordinates client care with family members, other ACT team members, medical health providers and community resources as evidenced by documentation, release of information and external reports.
11. Demonstrates responsiveness and flexibility in identifying and providing services to ACT team clients, as evidenced by record review and direct observation.
12. Manages caseload and completes required documentation in compliance with agency standards as evidenced by record reviews/audits, supervision, and review of internal reports.
13. Provides case management and other Covered Behavioral Health services, in accordance with the BHSP, meeting the agency’s direct service provision standard of 1248 hours per year, as evidenced by clinical record review and direct service provision reports.
14. Provides customer service to internal and external stakeholders.
15. Participates in the Performance Improvement processes in the Clinic.
16. This employee must work well under pressure, meeting multiple and sometimes conflicting deadlines. The employee shall at all times demonstrate cooperative behavior with colleagues and supervisors.
17. Performs other duties as assigned.
18. Able to effectively de-escalate clients using techniques as trained and outlined in approved crisis intervention models.

PRIMARY CONTACTS:

• Frequent interaction with clients and their family /support.
• Interfaces with peers, clinical team members and supervisors, and internal /external customers and stakeholders.
• Collaborates with community resources/referral agencies.

Requirements

POSITION REQUISITES:

Qualifications and Experience

Required:

• Bachelor’s degree in Social Services, Psychology, Applied Psychology, Social Work or other behavioral health related field
• Associate’s degree in a behavioral health related field with one year of full-time work experience providing behavioral health services
• High School Diploma or GED and three years’ experience providing behavioral health services to adult mental health, seriously mentally ill, substance use or children.
• Valid AZ driver’s license and proof of insurance
• Arizona fingerprint clearance
• At least 21 yrs. of age
• Current CPR and First Aid certification

Preferred:

• Experience working with clients with complex emotional and functional needs
• Bachelor’s degree in Behavioral Health Field with at least one year behavioral health experience
• Knowledge of community resources available, including benefits and entitlement process, as well as an understanding of managed care.
• Understanding of client/family-centered and ACT models of care

Skills/Abilities:

Required:

• Basic skills: strong written and verbal communication skills.
• Strong interpersonal skills, including the ability to facilitate a team or group.
• Complex problem-solving skills including conflict resolution skills.
• Technical skills including windows computer programs, mobile applications, copier, fax.
• Resource management and organizational skills.
• Safely performs the physical techniques of non-violent crisis intervention

REQUIREMENTS FOR SPECIAL POPULATIONS

Persons conducting assessments and/or providing treatment to special populations are able, through training and experience as well as through agency-specific observation or testing of performance to demonstrate competency in the following areas:

SUBSTANCE USE

Staff responsible for providing services to substance using members have appropriate training, education, and experience, and demonstrate competency.

Staff must be able to gather and assess information about:

• The relationship of each member’s physical status to the substance use.
• The nature of the emotional compulsion to use alcohol and/or other drugs.
• The intensity of the member’s preoccupation with using alcohol/and/or other drugs.

Staff must also demonstrate competency in their ability to:

• Interpret information about a member’s use of alcohol and/or other drugs.
• Develop a written summary and/or treatment plan based on member’s problems and needs;
• Provide appropriate services.

CHILDREN AND ADOLESCENTS

Staff responsible for providing services to child and adolescent members have appropriate training, education, and experience, and demonstrate competency.

• Staff demonstrated knowledge of growth and development of children and adolescents.
• Staff demonstrates their ability to develop treatment plans and services based on member’s problem and needs.
• Staff demonstrates knowledge and skill in working with family systems.

SERIOUSLY MENTALLY ILL

Staff responsible for providing services to seriously mentally ill members have appropriate training, education, and experience, and demonstrate competency.

• Staff has knowledge and ability to gather and interpret information about seriously mentally ill people.
• Staff understands the member’s needs and the range, intensity, and duration of care, habilitation and rehabilitation required.

INTELLECTUALLY DISABLED

Staff responsible for providing services to members with intellectual disabilities have appropriate training, education, and experience, and demonstrate competency.

• Staff has knowledge and ability to gather and interpret information about a member with an intellectual disability.
• Staff understands the member’s needs and the range, intensity, and duration of care, habilitation or rehabilitation required.

WORKING CONDITIONS:

Physical Requirements:

• Able to cope with emotional demands as they arise
• Able to sit for extended periods of time
• Able to tolerate varying environmental conditions in community settings
• Able to hear ordinary conversation and phone communications
• Able to travel frequently from Clinic to various community settings

Equipment:

• Computer, mobile devices, printer, fax, copy machine and company vehicles

Environmental Conditions:

• Air conditioned and/or heated office settings and clients’ home
• Community settings with varied environmental conditions

ACCOMMODATIONS:

Mohave Mental Health Clinic, Inc., will provide reasonable accommodation for individuals with disabilities, unless it would cause undue hardship. We define reasonable accommodation as any change in the work environment or in the way a job is performed that enables a person with a disability to enjoy equal employment opportunities. We will make a good faith effort to list any special requirements in our job descriptions.