ACT Program Manager (3748)

ncgCARE; Raleigh, Durham (NC, NC); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health plan Anthem

HSA / FSA

Dental plan (Delta Dental)

Vision plan (EyeMed)

401k or Roth IRA

Job summary

ncgCARE in Raleigh, NC is seeking an ACT Program Manager who oversees referrals, intakes, admissions, transitions, and discharges to ensure a smooth client experience within the ACT services. You will supervise the referral pipeline and coordinate complex case team activities across the Gastonia, Charlotte region.

The role requires a Master’s degree in a related field and current North Carolina license, with strong organizational, communication, and problem-solving skills to improve access and

Qualifications

• Strong organizational and communication skills with ability to manage multiple priorities.
• Experience coordinating referrals, admissions, transitions, and outreach.
• Knowledge of NC behavioral health service definitions and Medicaid requirements.

Responsibilities

• Oversee referrals, intakes, admissions, transitions, and discharges to ensure a smooth client experience.
• Manage the referral pipeline and track client engagement from referral through first contact.
• Supervise teams responsible for admissions, outreach, and complex case coordination.
• Monitor operations, staffing, and workflows to ensure efficient services and compliance.

Skills

Leadership

Communication

Problem-solving

Education

Master’s degree in Human Services or related field

North Carolina license (LCSW/A, LCMHC/A)

Tools

EHR systems

Microsoft Office

Job description

Job DetailsJob Location: Raleigh, NC 27604Position Type: Full TimeEducation Level: Bachelor's DegreeTravel Percentage: Business TravelAbout Us

Established in 1993, ncgCARE is the proud parent of a diverse network of seven behavioral healthcare organizations specializing in outpatient counseling, community-based counseling, and treatment foster care.

Through our network of providers, ncgCARE is leading the way to excellence in behavioral healthcare. We provide the foundation for our provider partners to succeed through innovation, service excellence, best practice development, and a strong commitment to our employees.

About the Role

We are seeking a ACT Program Manager who focuses on the client journey into and out of ACT services, with a critical emphasis on the referral pipeline. This role oversees referrals, intakes, and discharges, and manages the complex case team for admissions, referrals, and outreach purposes. A key responsibility is tracking referrals from the moment they are received until the team makes first contact, ensuring no client slips through the cracks. Within their assigned region, this manager also provides direct oversight to local ACT teams on access and transition fidelity. This position supports ACT teams in locations from Raleigh & Durham.

• Oversees the client journey into and out of ACT services, ensuring smooth coordination of referrals, intakes, admissions, transitions, and discharges
• Manages and monitors the ACT referral pipeline to ensure timely engagement, outreach, and follow-up from initial referral through first client contact
• Supervises and coordinates complex case team functions related to admissions, referrals, transitions, and outreach efforts
• Ensures no referrals or potential clients are lost in process gaps by maintaining oversight of referral tracking and engagement workflows
• Provides direct operational oversight and support to assigned regional ACT teams related to access, intake processes, and transition fidelity
• Monitors and supports team productivity, staffing alignment, scheduling, and overall operational efficiency within assigned regions
• Oversees foundational operational structures to ensure compliance with administrative standards, staffing requirements, and operational expectations

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

This role is compensated on a salaried basis, providing consistent earnings aligned with the responsibilities and expectations of the position.

Placement within the range is based on licensure level, education, and experience.

What You Can expect

• Lead and support the referral, intake, admission, and discharge process for ACT services.
• Ensure clients are connected to services quickly by managing referrals and outreach efforts.
• Work closely with ACT teams across Gastonia and Charlotte to improve access and transitions of care.
• Help drive operational success by monitoring team workflows, productivity, and service coordination.

Responsibilities

• Oversee referrals, intakes, admissions, transitions, and discharges to ensure a smooth client experience.
• Manage the referral pipeline and track client engagement from referral through first contact.
• Supervise and support teams responsible for admissions, outreach, and complex case coordination.
• Monitor operations, staffing, and workflows to ensure efficient services and compliance with program standards.

QualificationsQualifications

• Master’s degree in Human Services, Social Work, Psychology, Counseling, Nursing, Healthcare Administration, or a related field required
• Mental health License in North Carolina (LCSW/A, LCMHC/A )
• Minimum of 1–2 years of leadership, supervisory, or program coordination experience preferred
• Knowledge of North Carolina behavioral health service definitions, Medicaid requirements, and community mental health systems preferred
• Working knowledge of ACTT model expectations and familiarity with TMACT standards preferred
• Ability to oversee operational workflows, referral management, staffing coordination, and productivity expectations
• Strong organizational, communication, and problem-solving skills with ability to manage multiple priorities effectively
• Experience working with interdisciplinary teams and coordinating care across providers and community stakeholders
• Ability to review operational data, monitor compliance expectations, and support process improvement initiatives
• Proficient in electronic health records (EHR), Microsoft Office, and operational reporting systems
• Valid North Carolina driver’s license with acceptable driving record required

Why Join Us

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.