ACMM/Service Order Manager

Facility Services Inc.; Frederick (MD); On-site; USD 95,000 - 125,000; Full time

Job summary

Facility Services, Inc. seeks an experienced Assistant Contract Maintenance Manager / Service Order Manager to lead operations and maintenance for a healthcare and research facility.

This role oversees corrective maintenance, service orders, and SRM projects, coordinating with government representatives and stakeholders to exceed contract performance. You’ll act as the Contract Maintenance Manager when needed, develop schedules and budgets, supervise a diverse workforce, ensure safety and

Qualifications

• Minimum 5 years of healthcare or medical research facilities operations and maintenance experience.
• Demonstrated supervisory experience leading maintenance personnel responsible for facility systems and infrastructure.
• Experience managing service orders, maintenance operations, or construction projects.
• Strong project management and organizational skills.
• Excellent communication and customer relationship skills.
• Experience coordinating subcontractors, vendors, and multiple stakeholders.
• Working knowledge of healthcare facility operations, facility infrastructure systems, construction and renovation projects, and government contract performance.

Responsibilities

• Serve as the acting Contract Maintenance Manager when required.
• Lead and supervise corrective maintenance operations and service order execution.
• Direct daily operations for a diverse workforce responsible for maintaining complex healthcare and research facilities.
• Manage Sustainment, Restoration, and Modernization (SRM) projects, funded task orders, and IDIQ construction projects.
• Develop project schedules, staffing plans, budgets, and resource allocations.
• Lead pre‑construction meetings and coordinate with Government representatives, facility managers, contractors, and end users.
• Review service order scopes, estimates, schedules, and project plans.
• Coordinate subcontractors and vendors while monitoring project performance.
• Track project progress to ensure work is completed safely, on schedule, and within budget.
• Provide technical guidance on facility maintenance, construction, and infrastructure improvements.
• Ensure compliance with contract requirements, security procedures, and Government regulations.
• Maintain required reports, documentation, permits, and project records.
• Ensure employees receive required training, certifications, and licensing before performing assigned work.
• Protect Government property and ensure compliance with all applicable Security Control Plans.
• Respond to customer requirements and contract modifications throughout the life of the contract.
• Prepare and submit monthly service order and project status reports.
• Participate in meetings with Government leadership and stakeholders as required.
• Support after‑hours emergency response operations when needed.

Skills

Leadership

Project management

Communication

Subcontractor coordination

Facility operations

Job description

Assistant Contract Maintenance Manager / Service Order Manager (ACMM/SOM)

Lead Critical Healthcare Facility Operations & Projects

Are you an experienced facilities leader who thrives in fast-paced healthcare environments? Do you enjoy leading maintenance teams, managing complex facility projects, and ensuring mission-critical systems operate without interruption?

Facility Services, Inc. (FSI) is seeking an experienced Assistant Contract Maintenance Manager / Service Order Manager (ACMM/SOM) to help lead operations and maintenance for a highly specialized healthcare and research facility. This leadership role combines facility operations, service order management, construction project oversight, and customer partnership—all while supporting an important government mission.

If you're ready to make an impact while leading a talented team of maintenance professionals, we want to hear from you.

What You’ll Do

As the Assistant Contract Maintenance Manager and Service Order Manager, you’ll serve as the primary operational leader during the Contract Maintenance Manager’s absence and oversee all corrective maintenance and service order activities. You’ll coordinate maintenance operations, manage facility improvement projects, and ensure contract performance exceeds customer expectations.

Key Responsibilities

• Serve as the acting Contract Maintenance Manager when required.
• Lead and supervise corrective maintenance operations and service order execution.
• Direct daily operations for a diverse workforce responsible for maintaining complex healthcare and research facilities.
• Manage Sustainment, Restoration, and Modernization (SRM) projects, funded task orders, and IDIQ construction projects.
• Develop project schedules, staffing plans, budgets, and resource allocations.
• Lead pre‑construction meetings and coordinate with Government representatives, facility managers, contractors, and end users.
• Review service order scopes, estimates, schedules, and project plans.
• Coordinate subcontractors and vendors while monitoring project performance.
• Track project progress to ensure work is completed safely, on schedule, and within budget.
• Provide technical guidance on facility maintenance, construction, and infrastructure improvements.
• Ensure compliance with contract requirements, security procedures, and Government regulations.
• Maintain required reports, documentation, permits, and project records.
• Ensure employees receive required training, certifications, and licensing before performing assigned work.
• Protect Government property and ensure compliance with all applicable Security Control Plans.
• Respond to customer requirements and contract modifications throughout the life of the contract.
• Prepare and submit monthly service order and project status reports.
• Participate in meetings with Government leadership and stakeholders as required.
• Support after‑hours emergency response operations when needed.

What We’re Looking For

We’re seeking a proven leader with strong experience managing healthcare facilities maintenance, construction projects, and technical teams.

Required Qualifications

• Minimum 5 years of healthcare or medical research facilities operations and maintenance experience.
• Demonstrated supervisory experience leading maintenance personnel responsible for facility systems and infrastructure.
• Experience managing service orders, maintenance operations, or construction projects.
• Strong project management and organizational skills.
• Excellent communication and customer relationship skills.
• Experience coordinating subcontractors, vendors, and multiple stakeholders.
• Working knowledge of:
  • Healthcare facility operations
  • Facility infrastructure systems
  • Construction and renovation projects
  • Government contract performance
• Valid driver’s license with an insurable driving record.
• Ability to successfully pass a background investigation and obtain and maintain a NACI/LAC security clearance.

Preferred Qualifications

• OSHA 10‑Hour General Industry Certification
• OSHA 30‑Hour Safety & Health Certification
• Working knowledge of:
  • AAALAC
  • CDC
  • NIH
  • BMBL
  • OSHA
  • NFPA
  • EPA
  • The Joint Commission (TJC)
• American Society for Healthcare Engineering (ASHE) membership.
• Certified Healthcare Facility Manager (CHFM) or Certified Healthcare Constructor (CHC) certification.

Why You’ll Love This Role

This isn’t just another facilities management position. You’ll play a key leadership role supporting healthcare professionals and researchers by ensuring mission‑critical facilities remain safe, compliant, and fully operational.

You’ll have the opportunity to:

• Lead high-performing maintenance and project teams.
• Manage impactful healthcare facility improvement projects.
• Collaborate directly with Government leadership.
• Build your career in healthcare facilities management.
• Make a meaningful difference supporting an important federal mission.

Join FSI

At Facility Services, Inc., we know exceptional people build exceptional teams. We invest in our employees, promote leadership, and provide opportunities to grow while supporting facilities that serve those who serve our nation.

If you’re ready to lead, solve complex challenges, and make an immediate impact—we encourage you to apply today.