Acima Sales Manager - Bilingual Preferred

Acima LLC.; Burbank (CA); On-site; USD 57,622,000 - 69,887,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) with match

Paid time off

Weekly pay

Employee discounts

Job summary

Acima is seeking a Sales Manager to drive store revenue and leadership in a partner retail location. You will oversee daily operations, coach staff, and ensure excellent customer service while promoting Acima’s leasing options. The role requires flexibility to work evenings and weekends and a focus on sales goals and process improvement.

The position offers hourly pay with potential bonuses based on performance and adherence to company policies and local laws.

Qualifications

• Experience in retail sales management.
• Strong leadership and communication skills.
• Proficiency in Microsoft Office and related software.
• Knowledge of inventory and merchandising principles.
• Flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Manage and direct daily store coworker work and performance.
• Motivate, coach, and develop store staff and uphold policies.
• Identify candidates for promotion to Sales Manager and Assistant Manager.
• Establish partnerships with store personnel to generate referrals and explain leasing options.
• Train and assess coworkers to ensure exceptional customer service.
• Address coworker and customer issues to maintain satisfaction and loyalty.
• Oversee sales objectives and ensure revenue growth through effective supervision.
• Explain leasing options and payment terms to customers and guide transactions.
• Recruit, interview, and hire store personnel.

Skills

Retail sales management

Leadership

Communication

Microsoft Office

Inventory management

Merchandising

Time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Acima Sales Manager

At Acima, our mission is to empower individuals and families by providing accessible Lease-To-Own solutions that enhance their quality of life with ease of access to the things they need and want. We can provide this access by being a leader in the Lease-To-Own space where we offer customers the ability to acquire their dream products without the constraints of traditional Financing. At Acima we currently have over 30,000+ retail partners and are growing daily! Through innovation, integrity, and dedication to customer satisfaction, we are the premier choice for leasing services, enriching the lives of our customers one lease at a time.

The Role

The Sales Manager is one of the most influential roles for Acima in the retail partner stores’ day-to-day operations. The Sales Manager is responsible for the management of all activities within an assigned retail partner. The Sales Manager is required to maximize store revenue and profits through efficient management of all store activities, including the selection, training, and ongoing development of coworkers within the store. The Sales Manager is also responsible for meeting the sales goals of the store and improving processes to increase store sales. This role will be performed in one of our retail partner store locations.

Compensation

The Sales Manager position is paid an hourly rate in accordance with Acima’s usual payroll procedures. As an hourly employee you must accurately record all time worked, including your start and stop times of each work period, and comply with all applicable meal and rest period laws. In addition to an hourly rate, the Sales Manager position may be eligible for various bonus and/or incentive programs in effect. To be eligible to earn bonuses or incentives, the Sales Manager must be actively employed and meet all other requirements established in the bonus or incentive plan; unless otherwise required by applicable state or local law. As an hourly employee, you will be paid overtime in accordance with applicable, local, state, and federal law.

Compensation: $20.11 – $24.39 + Potential Bonus (Based on performance, paid out monthly)

Key Responsibilities

Management and Leadership

• Manage and direct the work of all store coworkers on a day-to-day basis
• Motivate, evaluate, coach, and counsel Acima store coworkers including holding coworkers accountable for performing duties and following company policies by issuing discipline up to and including termination
• Nurture, identify, and recommend coworkers for promotion to Sales Manager and Assistant Sales Manager positions
• Establish partnerships with store personnel to generate referrals and educate them on the rental and lease process
• Train, supervise, and assess coworkers’ dedication to exceptional customer service
• Utilize discretion and judgment in day-to-day management duties with respect to store personnel, sales, and customers
• Enhance coworkers’ sales and account management skills through ongoing training and coaching
• Promptly address and resolve coworker and customer issues and complaints to maintain consistent customer satisfaction and friendly service
• Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues
• Recruit, interview, and hire coworkers for the store

Sales

• Establish and track daily and weekly sales objectives
• Supervise and guide coworkers in sales activities
• Facilitate the conversion of rental and lease agreements with customers and potential customers and oversee sales outcomes to ensure revenue growth.
• Address challenging accounts requiring managerial intervention
• Authorize customer commitments
• Supervise coworkers in day-to-day completion of job duties
• Effectively communicate and promote the accessibility, flexibility, and convenience of Acima's leasing services to potential customers
• Educate customers on lease terms and delivery protocols, review overdue accounts, and engage with customers to encourage timely payments.
• Oversee sales and account operations
• Guide customer interactions on leasing options ensuring clarity on payment terms and top-notch service

Job Requirements:

• Must be at least 18 years of age
• High school diploma or GED
• Individuals with a proven track record of success in retail sales management
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite and other relevant software applications
• Knowledge of inventory management and merchandising principles
• Familiarity with rental or leasing industry practices is a plus
• Organized, with time-management skills and the ability to multi-task
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Consistent in-person attendance to lead and manage store operations

Why Work For ACIMA/A-Now?

• Great Benefits Medical, Dental, Vision, life Insurance, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Short Term Disability, Long Term Disability, Flexible Spending Accounts, 401(k) Savings Plan w/company match, Paid Time Off, Legal Insurance, Identity Theft Protection Plan, Health Savings Accounts, Hospital Indemnity, Critical Illness, Accident Insurance, Limited Purpose Plan
• Award Winning Culture
• Career Growth Opportunities!
• Weekly Pay!
• Discounts from Acima partners

Expected Hours of Work

This is a full-time position. The days and hours of operation are Monday through Sunday. The days and hours that you will work will vary but will include evenings and weekends.

Physical Demands

While performing the duties of this job, the Sales Manager is regularly required to talk and listen to coworkers and customers. This position is highly active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing from time to time throughout the day.

Acima is an equal opportunity employer committed to ensure that all employment decisions are made on a non- discriminatory basis, and without regard to actual or perceived race (the definition of race also includes traits historically associated with race, including, but not limited to, hair texture and braids, locks, and twists), religious creed, color, national origin, ancestry, physical or mental disability, genetic information (including testing and characteristics), sex (including pregnancy, childbirth, lactation and related medical conditions), gender (including gender identity, transgender, and gender expression), age, sexual orientation, citizenship status, veteran status, uniformed servicemember status, or any other consideration protected by federal, state or local law.

Acima will consider all qualified applicants with criminal histories in a manner consistent with requirements of the Los Angeles Fair Change Initiative for Hiring ordinance

Pursuant to the San Francisco Fair Change Ordinance, we will consider for employment qualified application with arrest and conviction records