Accounts Receivable Support Specialist

AAP Financial Services Inc (800); United States; Remote; USD 28,000 - 37,000; Full time

Benefits offered by this job

Health benefits

Job summary

Advance Auto Parts is seeking an AR Support Specialist to deliver frontline service to internal and external customers. The role supports credit department infrastructure and aims to improve response times while enabling collectors to focus on collections.

This entry-level position offers growth potential and a remote work arrangement in Eastern Time Zone hours. Responsibilities include handling calls, chats, and emails, processing credit applications, and assisting with AR clean-up projects.

Qualifications

• Associates or bachelor’s degree in business related field preferred, or equivalent experience
• 2+ years’ experience in a credit and collections or customer facing role preferred
• Proficient with Microsoft Excel, Word, and Outlook
• Strong decision-making skills
• Ability to communicate professionally with all levels of management

Responsibilities

• Demonstrate a thorough knowledge of company businesses including Strategic and National accounts, in-store professional accounts, government, and various fleet accounts
• Meet daily productivity goals managing incoming phone calls, chat, and email correspondence (Cases)
• Daily process and release of credit hold based upon receipt of funds or customer payment commitments; resolve customer claims and disputed items
• Process credit applications, including contacting credit references and setting credit limits within authority limit
• Perform basic account reconciliation related to orders, delivery notices, and cash applications; provide feedback on processes to prevent similar errors and issues in the future
• Assist department as directed for quality of AR clean up projects involving offsets, write offs, refunds, etc.
• Be actively involved in department continuous improvement projects by identifying improvement opportunities or working on a project team
• Escalate requests outside of role/scope to Leadership

Skills

Customer service

Credit knowledge

Communication skills

Problem solving

Teamwork

Decision making

Interpersonal skills

Education

Associates or bachelor’s degree in business related field preferred

Tools

Excel

Word

Outlook

Job description

Job Description The Accounts Receivable (AR) Support Specialist provides front line service and support to both internal and external customers. The AR Support Specialist seeks to improve customer service performance, reduce response time, and enable AR Specialist to focus on collection activities. The AR Support Specialist will also support Credit Department infrastructure needs and provide assistance to Management. The AR Support Specialist role is considered an entry level position within the department, providing a talent pool and career growth potential. The results of effective performance will be maximizing sales opportunities for the Company and minimizing credit losses by maintaining constant open lines of communication between customers, sales, and the Credit Department. This position is part of a Remote work arrangement that requires working Eastern Time Zone hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Demonstrate a thorough knowledge of company businesses including Strategic and National accounts, in-store professional accounts, government, and various fleet accounts
• Meet daily productivity goals managing incoming phone calls, chat, and email correspondence (Cases)
• Daily process and release of credit hold based upon receipt of funds or customer payment commitments; resolve customer claims and disputed items
• Process credit applications, including contacting credit references and setting credit limits within authority limit
• Perform basic account reconciliation related to orders, delivery notices, and cash applications; provide feedback on processes to prevent similar errors and issues in the future
• Assist department as directed for quality of AR clean up projects involving offsets, write offs, refunds, etc.
• Be actively involved in department continuous improvement projects by identifying improvement opportunities or working on a project team
• Escalate requests outside of role/scope to Leadership

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• Associates or bachelor’s degree in business related field preferred, or equivalent experience
• 2+ years’ experience in a credit and collections or customer facing role preferred
• Understanding of basic accounting and bookkeeping procedures
• Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed
• Strong decision-making skills
• Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
• Ability to define problems, identify solutions and follow through to completion
• Ability to effectively work independently or in team settings
• Achieves high level, sustainable performance, and results
• Ability to adapt to changing environments
• Ability to work with customers in sometimes difficult and confrontational situations
• Good interpersonal skills with a focus on rapport-building, listening and questioning abilities

SUPERVISORY RESPONSIBILITIES

This position does not have supervisory responsibilities.

CERTIFICATES, LICENSES, REGISTRATIONS

None

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.

WORK ENVIRONMENT

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state, and local protected class. We comply with all applicable federal, state, and local laws.

Compensation Range

The good faith estimate for this role is between 20.25 USD and 27.00 USD per hour for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits

• Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families.

Find out more by visiting: Advance Auto Parts-Home California Residents Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures

Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.