Accounts Receivable Specialist - Baton Rouge

Blue Cross and Blue Shield of Louisiana Inc.; Baton Rouge (LA); On-site; USD 42,000 - 54,000; Full time

Job summary

Blue Cross and Blue Shield of Louisiana is seeking an Accounts Receivable Associate to research customer inquiries, process NSF checks, electronic payments and bank drafts, and reconcile with General Ledger. The role reports to the Supervisor of AR and requires collaboration across multiple departments.

Residency in or relocation to Louisiana is preferred. A high school diploma is required, with an associate or bachelor’s degree in accounting or related field preferred.

Qualifications

• Requires two years’ experience in accounts receivable or accounting functions.
• Strong mathematical and analytical skills are required.
• Excellent written and collaborative skills with the ability to interact with individuals.

Responsibilities

• Review and respond to all Customer Service questions and action requests from internal and external customers to ensure service level agreements and quality assurance are consistent, efficient and in compliance.
• Identify, diagnose, and initiate research necessary to resolve customer issues.
• Coordinate and clearly communicate problems with management and other departments.
• Assist AR team with credit card and bank draft processes and ensure accurate posting.
• Perform monthly NSF reconciliations and bank draft/return processing.

Skills

Mathematical skills

Analytical skills

Written communication

Collaborative skills

Independent work

Attention to detail

Office software

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in accounting, business or related field (preferred)

Degree in accounting or related field preferred

Tools

Facets

Excel

Job description

We take great strides to ensure our employees have the resources to live well, be healthy, continue learning, develop skills, grow professionally and serve our local communities. We invite you to apply for a career with us. Residency in or relocation to Louisiana is preferred for all positions.

Position Purpose

This position is responsible for daily account receivable research related to customer inquiries or issues received from Customer Service, Producer Service, Broker/Agent, District Office and any departmental or financial institution. The position is also responsible for the daily processing of NSF (non-sufficient fund) checks, electronic payments, bank drafts and credit card returns by the bank. Accountable for complying with all laws and regulations associated with duties and responsibilities.

Nature and Scope

Position Location: This position reports to the Supervisor, Accounts Receivable.

Necessary Contacts

• Customer Service, Enrollment & Billing, Information Technology staff, Compliance Office, Internal Audit team, Legal Division, and all areas of BCBSLA as part of company-wide teams, Agents, District Offices, Financial Institutions, Healthcare facilities, and external vendors and customers as needed.

Qualifications

• High school diploma or equivalent required.
• Associate’s or Bachelor’s degree in accounting, business or related field is preferred.
• Must have a minimum of two years’ experience in accounts receivable or accounting functions.
• Strong mathematical and analytical skills are required.
• Excellent written and collaborative skills with the ability to interact with individuals.
• Must have demonstrated ability to make decisions, prioritize, find solutions and work independently as well as be part of a team.
• Ability to analyze and reconcile financial and operational information.
• Must be detailed oriented with the ability to assess processes for efficiency and effectiveness.
• Must be familiar with relative office equipment.
• Working knowledge of database, word-processing, and excel is required.
• Knowledge of Facets preferred.

Accountabilities & Essential Functions

• Reviews and respond to all Customer Service questions and action requests from internal and external customers to ensure service level agreements and quality assurance are consistent, efficient and in compliance.
• Identifies, diagnoses, and initiates research necessary to resolve customer issues.
• Coordinates and clearly communicates problems, symptoms, and consults with management and all needed personnel of other corporate departments.
• Assists Lead AR Specialist with credit card and bank draft processes by researching and ensuring accurate posting.
• Responsible for all bank draft set‑ups, changes and cancellations to ensure accurate processing.
• Responsible for all bank returns (non-sufficient funds) for checks, bank draft and credit card transactions received by ensuring that posted payments are reversed in Facets system and reconciled to the bank statement.
• Responsible for monthly NSF reconciliation with General Ledger Accounts.
• Serves as backup, as needed, for team members to ensure accurate and timely posting of accounts receivables.
• Processes all voluntary dental receipts for Southern National Life (SNL), ensuring that all receipts are complied, balanced, endorsed and deposited daily.
• Assists with audit requirements by researching and providing samples needed to auditors.
• Assist Lead AR Specialist with cash report reconciliations, as needed.

An Equal Opportunity Employer

In support of our mission to improve the health and lives of Louisianians, we encourage the good health of its employees and visitors. We want to ensure that our employees have a work environment that will optimize personal health and well-being. Due to the acknowledged hazards from exposure to environmental tobacco smoke, and in order to promote good health, our company properties are smoke and tobacco free. We perform background and pre-employment drug screening after an offer has been extended and prior to hire for all positions. As part of this process records may be verified and information checked with agencies including but not limited to the Social Security Administration, criminal courts, federal, state, and county repositories of criminal records, Department of Motor Vehicles and credit bureaus. Pursuant with sec 1033 of the Violent Crime Control and Law Enforcement Act of 1994, individuals who have been convicted of a felony crime involving dishonesty or breach of trust are prohibited from working in the insurance industry unless they obtain written consent from their state insurance commissioner. Additionally, we are a Drug Free Workplace. A pre-employment drug screen will be required and any offer is contingent upon satisfactory drug testing results.

Company Mission

To improve the health and lives of Louisianians.

Company Vision

A better state of health through preventative, easier and more affordable healthcare

Blue Cross and Blue Shield of Louisiana (Louisiana Blue)

is incorporated as Louisiana Health Service & Indemnity company and is an independent licensee of the Blue Cross Blue Shield Association.

Blue Cross and Blue Shield of Louisiana is licensed to sell products only in the state of Louisiana.