Accounts Receivable Specialist

Markel; Richmond (VA); Hybrid; USD 26,000 - 37,000; Full time

Benefits offered by this job

Hybrid work model

Competitive benefits (PTO, medical, .d

401(k) plan

Job summary

Markel is hiring an Accounts Receivable Specialist to manage a portfolio of customer accounts, including maintenance and reconciliations. The role involves follow-up with agents, brokers, and insureds to facilitate accurate cash flow and resolve billing inquiries.

The position supports a hybrid work model with competitive base salary and a strong incentive structure. The successful candidate will work with underwriting and partners in a collaborative, fast-paced environment.

Qualifications

• Experience with accounts receivable processes and reconciliation.
• Ability to balance customer accounts and resolve discrepancies with accuracy.
• Strong communication with agents, brokers, and customers to facilitate timely payments.

Responsibilities

• Achieve prescribed accuracy standards.
• Achieve prescribed productivity standards.
• Balance customer accounts and communicate with internal/external partners.
• Contribute to team service levels set by leadership.
• Handle customer inquiries via multiple channels.
• Collaborate with Underwriting, agents, brokers, and customers to manage payment terms and disputes.
• Maintain professional relationships with Markel colleagues.
• Reconcile unapplied cash to open receivables and adjust where needed.
• Review payment discrepancies to determine origin.

Skills

Attention to detail

Written and verbal communication

Organizational skills

MS Word

Excel

Outlook

Deadline driven

Team player

Tools

MS Word

Excel

Outlook

Job description

What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it.

The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit amongst our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The Accounts Receivable Specialist is responsible for managing a portfolio of customer accounts, including account maintenance and reconciliation activities. The role includes responsibility for follow-up with agents, business partners, and direct insureds on questions involving specific billings and payments to facilitate accurate cashflow. Performance must be maintained as prescribed in Performance Goals outlined by Accounts Receivable team Supervisor or Manager within the Specialty Division of Markel.

Responsibilities

• Achieve prescribed accuracy standards.
• Achieve prescribed productivity standards.
• Balance customer accounts while communicating effectively with internal and external business partners.
• Contribute to team meeting service level standards set forth by department leadership.
• Effectively and efficiently handle customer service inquiries via multiple channels.
• Initiates appropriate action based on analysis, working with Underwriting and agents, brokers, and customers to approve payment terms and resolve disputes.
• Maintain a professional working relationship with colleagues at Markel.
• Perform reconciliation of unapplied cash to open receivables, offsetting transactions, and initiating adjustments where applicable
• Review agent, broker, and customer payment discrepancies to determine origin.
• Understanding and expertise to execute on assigned Performance Goals via following prescribed training guidelines.
  
  

Skill Sets

• Strong attention to detail skills
• Good written and oral communication skills
• Good organizational skills
• Digital Literacy, especially in MS Word, Excel, and Outlook
• Able to work within deadlines
• Able to work collaboratively as part of a team
  
  

Please note: Markel's phased approach for re-entry into our buildings is designed to balance the ongoing health, safety, and well-being of our employees with operational considerations and regulatory/governmental requirements and recommendations. As a result, we implemented a hybrid return to work strategy that allows for three days in the office every week.

The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors.

Choose Markel

Innovative hybrid work model * A diversity and inclusion focused employer * Exceptional base salary and bonus structure * Comprehensive benefits which include PTO, medical, dental, vision, 401K and more * Growth opportunities to advance your career* Ongoing coaching and career development * Fast paced, dedication environment *Profitable Fortune 300 company in business since 1930.

Must be authorized to work in the U.S., and not require sponsorship now or in the future

US Work Authorization

US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.

Pay Information

The hourly rate offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The national average hourly range for the Accounts Receivable Specialist is $19.69/hr - $27.08/hr with 5% incentive.

Who We Are

Markel Group (NYSE – MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better

We enjoy the everyday | We think further

What’s In It For You

In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work.

• We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees’ needs at all stages of life.
• All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance.
• We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave.
  
  

Are you ready to play your part?