Accounts Receivable Specialist

City Wide Facility Solutions; Covington (VA); On-site; USD 52,000 - 70,000; Full time

Job summary

City Wide Facility Solutions is seeking an Accounts Receivable Specialist to manage customer accounts and support collections efforts, ensuring accurate records and timely billing. The role emphasizes relationship-building while maintaining strong financial controls.

Ideal candidates bring 5+ years in AR/collections, excellent communication, and proficiency with Excel and ERP/CRM systems. This on-site position offers the chance to collaborate with multiple teams and contribute to process

Qualifications

• 5+ years of Accounts Receivable and collections experience.
• Strong understanding of billing, payment processing, and account reconciliation practices.
• Excellent communication skills with the ability to professionally manage customer relationships and collections conversations.
• Strong attention to detail with outstanding organizational and time management skills.
• Proficiency with Microsoft Office, including Excel; experience with ERP, accounting, or CRM systems preferred.
• Ability to prioritize multiple responsibilities while maintaining a high level of accuracy.
• High School Diploma or GED required.

Responsibilities

• Manage accounts receivable activities, including payment tracking, account monitoring, and collections outreach.
• Serve as a primary point of contact for customer billing questions and account inquiries.
• Process customer contract billing and maintain accurate customer account records.
• Post cash receipts, bank deposits, and customer payments accurately and timely.
• Prepare accounts receivable reports, account analyses, and other financial documentation.
• Collaborate with Accounting, Operations, and Sales teams to resolve billing issues and support customer satisfaction.
• Assist with month-end reconciliations, annual audits, and special accounting projects.
• Identify opportunities to improve processes and support electronic payment initiatives.

Skills

AR & Collections

Customer relations

Billing & payments

Detail orientation

Education

High School Diploma or GED

Tools

ERP systems

CRM systems

Excel

Job description

Behind every great company is a team that keeps the numbers accurate, the processes organized, and the business moving forward. At City Wide Facility Solutions, we're looking for an Accounts Receivable Specialist who enjoys building relationships, solving problems, and making an impact through accurate and proactive account management.

In this role, you'll be responsible for managing customer accounts, supporting collections efforts, maintaining accurate records, and collaborating with teams across the organization. You'll serve as a key point of contact for customers while helping ensure the financial health of the business through timely billing, payment processing, and account resolution.

If you're organized, professional, and comfortable balancing customer service with collections responsibilities, we'd love to connect with you!

What You'll Be Doing:

• Manage accounts receivable activities, including payment tracking, account monitoring, and collections outreach.
• Serve as a primary point of contact for customer billing questions and account inquiries.
• Process customer contract billing and maintain accurate customer account records.
• Post cash receipts, bank deposits, and customer payments accurately and timely.
• Prepare accounts receivable reports, account analyses, and other financial documentation.
• Collaborate with Accounting, Operations, and Sales teams to resolve billing issues and support customer satisfaction.
• Assist with month-end reconciliations, annual audits, and special accounting projects.
• Identify opportunities to improve processes and support electronic payment initiatives.

What We’re Looking For:

• 5+ years of Accounts Receivable and collections experience.
• Strong understanding of billing, payment processing, and account reconciliation practices.
• Excellent communication skills with the ability to professionally manage customer relationships and collections conversations.
• Strong attention to detail with outstanding organizational and time management skills.
• Proficiency with Microsoft Office, including Excel; experience with ERP, accounting, or CRM systems preferred.
• Ability to prioritize multiple responsibilities while maintaining a high level of accuracy.
• High School Diploma or GED required.

Why City Wide?

We’re not just in the building maintenance business — we’re in the relationship business. Our team is dependable, positive, and committed to making things better every day. As a nominee of the Best Places to Work award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.

What You’ll Gain

• Opportunity to be part of a growing, team-oriented company.
• Hands-on experience across our accounting team.
• A collaborative environment where your work directly impacts operations.
• Professional development and growth opportunities.
• A role where your attention to detail truly makes a difference.