Accounts Receivable Specialist

Supply Side USA, Inc.; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

Supply Side USA, Inc. is seeking an Accounts Receivable Specialist to join our Finance team in Cleveland, OH. You will manage payments, apply them to invoices, and maintain accurate AR records while communicating with customers to resolve issues and improve cash flow.

The role requires 2+ years of AR experience, strong Excel skills, and excellent attention to detail. You will work with ERP systems, coordinate with the Collections group, and support month-end close in a fast-paced environment.

Qualifications

• 2+ years of experience in accounts receivable or related finance role.
• Solid understanding of debits/credits, journal entries, and double-entry bookkeeping.
• Experience with customer collections and resolving account discrepancies.
• Strong communication and professional phone/email etiquette.
• Proficiency in Excel, including formulas and pivot tables.
• Strong attention to detail and accuracy in financial transactions.

Responsibilities

• Process and record customer payments (ACH, checks, cards, lockbox, local deposits).
• Apply payments to invoices and accounts.
• Maintain AR records: invoices, debits, credits, adjustments, payment activity.
• Monitor overdue balances and follow up on collections.
• Contact customers by phone/email regarding overdue balances and discrepancies.
• Review payment history and terms to support collections.
• Research and resolve account discrepancies and deductions.
• Process adjustments with proper documentation.

Skills

Accounts receivable

Excel Proficiency

Customer communication

Attention to detail

Tools

ERP systems

Pivot tables

Job description

Job Description

Job Description

Job Overview

We are seeking a detail-oriented and motivated Accounts Receivable Specialist to join our Finance team. This role is responsible for managing key aspects of the accounts receivable process, including payment processing, account reconciliation, invoicing, collections, and customer communication.

The ideal candidate has a strong understanding of accounting principles, excellent attention to detail, and the ability to use Excel and financial systems to analyze data and support reporting. This position is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in maintaining accurate financial records and building professional relationships with customers.

Responsibilities

• Process and accurately record customer payments, including ACH, checks, credit cards, lockbox payments, and local deposits.
• Apply customer payments to the appropriate invoices and accounts.
• Maintain accurate accounts receivable records, including invoices, debits, credits, adjustments, and payment activity.
• Monitor outstanding invoices and customer balances to identify past-due accounts and follow up on outstanding payments.
• Contact customers by phone and email regarding overdue balances, payment status, and account discrepancies.
• Review customer payment history, credit terms, and payment plans to support collection efforts.
• Research and resolve customer account discrepancies, including valid and unauthorized deductions.
• Process authorized adjustments and maintain appropriate documentation for account changes.
• Coordinate with internal teams and the Collections department to resolve outstanding account issues.
• Reconcile accounts receivable balances and verify the accuracy of transactions and account totals.
• Assist with monthly accounts receivable reporting and the transfer of balances to the appropriate general ledger accounts.
• Prepare reports and analyze accounts receivable data to track collection performance, outstanding balances, and cash flow.
• Utilize Microsoft Excel, including formulas, pivot tables, and spreadsheets, to analyze data and generate reports.
• Assist with month-end close and other accounting tasks as needed.
• Maintain confidentiality of customer and company financial information.
• Perform other accounting and finance-related duties as assigned.

Qualifications

• 2+ years of experience in accounts receivable, collections, or a related accounting/finance role preferred.
• Strong understanding of accounting principles, including debits and credits, journal entries, double-entry bookkeeping, and accounts receivable processes.
• Previous experience with customer collections and resolving account discrepancies.
• Strong communication and customer service skills, with professional phone and email etiquette.
• Proficiency in Microsoft Excel, including formulas, pivot tables, and spreadsheet-based data analysis.
• Strong attention to detail and accuracy when processing financial transactions and maintaining records.
• Excellent organizational and time-management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to analyze financial information, identify discrepancies, and resolve issues effectively.
• Experience working with accounting or ERP systems preferred.
• Ability to work independently while also collaborating effectively with a broader Finance team.

What We Offer

This is an opportunity to join a collaborative Finance team where your work will directly contribute to the accuracy and efficiency of the organization's financial operations. We are looking for someone who is dependable, proactive, detail-oriented, and eager to contribute to a team focused on excellence and continuous improvement.

Company Description

Supply Side is a national retail merchandising distributor that has been is business for over 50 years. We sell to over 30,000 specialty retailers throughout the USA and Canada, making us the leading supplier of packaging, shipping, moving, and storage products.

Our bread and butter are the self- storage and parcel industry. Some of our yop products include locks, tapes, boxes, bubble wrap, and other protective coverings