Accounts Receivable Specialist

3416US00 Howden US Services LLC; Charlotte (NC); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan

Flexible Paid Time Off

Life and Disability insurance

Job summary

Howden US Services LLC in Charlotte, NC is seeking an Accounts Receivable Specialist to handle day-to-day AR processing with a hybrid schedule.

You will manage cash receipts, allocations, reconciliations, and stakeholder coordination across markets and internal teams, while ensuring compliance and data-driven reporting.

Applicants should have 3+ years in AR, experience with Applied Epic is a plus, and strong analytical and collaborative skills.

Qualifications

• 3+ years in accounts receivable or accounting operations.
• Experience in an agency environment preferred.
• Strong analytical and problem-solving skills.
• Ability to collaborate with offshore or cross-functional partners.
• Ability to interpret data and draw insights to guide actions.
• Ability to enforce policies and governance.

Responsibilities

• Process incoming payments and cashiering transactions accurately.
• Perform cash allocation and account reconciliations.
• Oversee lockbox volumes and resolve check queries.
• Respond to account inquiries promptly and accurately.
• Provide operational support for US Cashiering and Treasury activities.
• Deliver KPI reporting and data-driven insights.

Skills

Bill-to-Cash

Analytical skills

Cross-functional

Communication

Tools

Applied Epic

Excel

Word

PowerPoint

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like‑minded people driving change at Howden.

What is the role?

We are seeking an Accounts Receivable Specialist in Charlotte, NC with a hybrid work schedule.

ROLE SUMMARY

The Accounts Receivable Specialist will provide day‑to‑day accounts receivable processing and support, including cashiering and cash allocation, for designated business units within Howden Specialty LLC, ensuring operational excellence and compliance with company and group policies. This role delivers accurate and timely processing of cash receipts, cash allocation, and account reconciliations, supporting Insurance Broker Accounting (IBA) operations. It serves as a point of contact for account queries, delivering high‑quality service and stakeholder coordination across markets, clients, and internal teams. The role supports data‑driven reporting to guide execution priorities, contributes to cross‑functional initiatives, and ensures strict adherence to compliance, governance, and regulatory requirements.

What will you be doing?

Operational Responsibilities

• Ensure timely and accurate cashiering and cash allocation activities, escalating to leadership where required.
• Process incoming payments and cashiering transactions, complete cash allocation and matching, and reconcile accounts with markets and clients within agreed timelines.
• Oversee lockbox volumes and resolve check queries where required.
• Forward Notices of Cancellation to relevant departments and actively drive follow‑through, including escalation where necessary.
• Resolve account and reconciliation queries efficiently and accurately.
• Provide operational support for U.S. Cashiering and Treasury activities, including processing incoming payments, allocating cash to accounts, and assisting with routine banking inquiries.

Stakeholder and Client Relationship

• Build and maintain strong relationships with internal and external stakeholders, serving as a responsive point of contact when needed; this includes supporting Private Client and Health & Benefits.
• Respond to business and customer requirements with agility, professionalism, and sound judgment, while upholding the highest ethical standards in all interactions.

Reporting & Projects

• Maintain accurate, up‑to‑date system records and deliver accounting operations, KPI reporting, and management information.
• Use data‑driven insights to steer execution priorities, identify escalation needs, and communicate effectively through clear data storytelling.
• Support assigned initiatives and actively contribute to cross‑functional projects.
• Perform account reconciliations with markets and clients, ensuring issues are identified, investigated, and resolved efficiently and accurately.
• Respond to account‑related inquiries promptly and in line with defined service standards.

Compliance, Governance & Market Awareness

• Ensure compliance with company policies, procedures, and all applicable legal and regulatory requirements.
• Stay informed of relevant legal, regulatory, and market changes affecting the role and the business.

Qualifications

• In‑depth understanding of the Bill‑to‑Cash lifecycle within an agency management system; hands‑on Applied Epic tactical experience is highly desirable.
• 3+ years of experience in accounts receivable, cashiering, or accounting operations, preferably within comparable agency environment.
• Experience collaborating with offshore or cross‑functional partners is a plus.
• Results‑oriented professional with the ability to execute independently, manage operational and accounting processes accurately, and deliver high‑quality outcomes in a fast‑paced environment.
• Strong analytical and problem‑solving skills, with the ability to interpret, manipulate, and draw insights from financial and operational data to identify trends, risks, and solutions.
• Solution‑oriented mindset, capable of prioritizing tasks, resolving issues efficiently, and escalating appropriately when needed.
• Proven ability to interpret, implement, and consistently enforce policies, procedures, internal controls, and governance requirements.
• Clear, confident verbal and written communication skills, including the ability to translate data into actionable insights and influence outcomes.
• Collaborative team player and role model, contributing positively across functions and supporting shared objectives.
• Self‑motivated with a proactive approach to learning and continuous improvement.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

Compensation and Benefits

The expected base salary range for this role is $70,000 - $100,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non‑exempt under the Fair Labor Standards Act (FLSA). In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

Our sustainability promise

We’re on a life‑long journey to become an ever‑more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:Our successes have all come from someone brave enough to try something newWe support each other in the small everyday moments and the bigger challengesWe are determined to make a positive difference at work and beyond

Reasonable adjustments

We’re committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

Permanent

Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we’re a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long‑term, minority growth‑equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.