Accounts Receivable Specialist

The Peninsular and Oriental Steam Navigation Company; Auburn Hills (MI); On-site; USD 56,000 - 84,000; Full time

Job summary

DP World in the United States is seeking an Accounts Receivable Specialist to manage customer accounts, perform collections, and ensure timely processing of AR activities. You will collaborate across sales, operations, billing, and customer service to optimize cash flow.

Ideal candidates have 2–5 years in AR/collections, strong Excel and ERP experience (Oracle/SAP/CargoWise), and excellent communication and analytical skills.

Qualifications

• Associate’s or Bachelor’s degree in Accounting, Finance or Business Administration preferred.
• Minimum 2–5 years of experience in accounts receivable, credit, or collections (freight forwarding or logistics industry preferred).
• Proficiency in Microsoft Office Suite (especially Excel) and ERP/accounting systems such as Oracle, SAP or CargoWise.
• Strong understanding of AR processes, collections strategies, and financial reporting.
• Excellent communication, negotiation, and customer service skills.
• Ability to work independently in a fast-paced environment and manage shifting priorities.
• High attention to detail, organizational skills, and analytical thinking.
• Familiarity with Incoterms and freight documentation is a plus.

Responsibilities

• Monitor, manage, and reduce aging balances of assigned accounts through proactive collection efforts.
• Contact customers via phone, email, and other methods to follow up on past-due invoices.
• Research and resolve customer discrepancies and disputes with internal teams.
• Partner with cash application to ensure timely payment application; reconcile discrepancies.
• Create and submit invoices; assist in generating monthly billing statements.
• Prepare, post, verify, and record customer payments in the ERP/AR system.
• Maintain and update customer records, including account setup and address changes.
• Draft correspondence for past-due accounts and collections.
• Analyze account behavior and aging to identify high-risk accounts and escalations.
• Collaborate with management to prepare reports on collection performance and status.
• Assist with monthly and year-end closings, including journal entries and revenue reconciliations.
• Assist in developing collection workflows and policies to improve cash flow.
• Perform other related duties as assigned.

Skills

AR processes

Communication skills

Analytical thinking

Attention to detail

Independent worker

Education

Associate’s or Bachelor’s degree in Accounting, Finance or Business Administration

Tools

Oracle

SAP

CargoWise

Excel

Job description

We are the leading provider of worldwide smart end-to-end supply chain & logistics, enabling the flow of trade across the globe. Our comprehensive range of products and services covers every link of the integrated supply chain – from maritime and inland terminals to marine services and industrial parks as well as technology-driven customer solutions.

This role will manage customer accounts, perform collections and credit functions, and ensure timely, accurate processing of accounts receivable activities. The ideal candidate will possess strong communication and analytical skills, a proactive mindset, and the ability to collaborate across departments in a dynamic logistics and freight forwarding environment.

KEY ACCOUNTABILITIES

• Monitor, manage, and reduce the aging balance of assigned accounts through proactive collection efforts
• Contact customers via phone, email, and other communication methods to follow up on past-due invoices and secure timely payments
• Research and resolve customer discrepancies and disputes in coordination with the Collections Manager and internal teams (sales, operations, billing, and customer service)
• Partner with the cash application team to ensure accurate and timely application of payments; reconcile discrepancies as needed
• Create and submit invoices according to company practices; assist in generating monthly billing statements
• Prepare, post, verify, and record customer payments and transactions in the ERP/AR system
• Maintain and update customer records, including account setup, name/address changes, and mergers
• Draft correspondence for standard past-due accounts and collections
• Analyze account behavior and aging reports to identify high-risk accounts and recommend escalations or write-offs
• Collaborate with management to prepare reports on collection performance, aging analysis, and customer account status
• Assist with monthly and year-end closings, including journal entries, accruals validation, and revenue account reconciliations
• Assist in developing and refining collection workflows and policies to improve cash flow and reduce Days Sales Outstanding (DSO)
• Perform other related duties as assigned

QUALIFICATIONS, EXPERIENCE & SKILLS

• Associate’s or Bachelor’s degree in Accounting, Finance or Business Administration preferred
• Minimum 2–5 years of experience in accounts receivable, credit, or collections (freight forwarding or logistics industry preferred)
• Proficiency in Microsoft Office Suite (especially Excel) and ERP/accounting systems such as Oracle, SAP or CargoWise
• Strong understanding of AR processes, collections strategies, and financial reporting
• Excellent communication, negotiation, and customer service skills
• Ability to work independently in a fast-paced environment and manage shifting priorities
• High attention to detail, organizational skills, and analytical thinking
• Familiarity with Incoterms and freight documentation is a plus

Please note: This position does not offer sponsorship for employment visas. Applicants must be legally authorized to work in The United States without sponsorship now or in the future.

COMPENSATION

The expected base pay for this role is between $55,700-$83,500. This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

As part of our comprehensive benefits package, DP World offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.

This position may be eligible for either short-term incentives or sales compensation. We're able to answer any additional questions you may have as you move through the selection process.

ABOUT DP WORLD

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 115,000 employees from 160 nationalities, spanning 78 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to‑end supply chain solutions that can change the way the world trades. What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

DP World is on a mission to transcend boundaries and bridge the gap between all nations and cultures – not just in what we do but also in how we behave.

We are dedicated to creating a culture where everyone feels respected, supported, and empowered to reach their full potential. We believe that embracing inclusion and diversity, drives innovation and growth and helps us connect people, businesses, and societies. Free minds and different perspectives are changing our world, and together we can change what’s possible.

WE MAKE TRADE FLOW

TO CHANGE WHAT'S POSSIBLE FOR EVERYONE.

DP World iscommitted to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, gender, disability, race, religion or belief.