Accounts Receivable Resolution Specialist

Jobgether; Sacramento (CA); Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive healthcare coverage

Generous PTO

Remote work

EAP services

Retirement plan options

Job summary

Jobgether is seeking an Accounts Receivable Resolution Specialist for a fully remote, full-time position in the United States. You will manage complex AR cases, investigate claim denials, and coordinate appeals to accelerate payments from insurance companies and third-party payers.

This role requires strong insurance billing knowledge, analytics, and customer service in a mission-driven healthcare environment.

Qualifications

• 2+ years experience in insurance claims follow-up.
• 2+ years experience in claims denial management.
• 5+ years experience in physician or healthcare facility billing or auditing in behavioral health.

Responsibilities

• Follow up on assigned accounts daily to reduce AR and accelerate reimbursement.
• Review denied claims promptly and identify resolution strategies including authorization and precertification.
• Prepare and submit appeal letters and payer documentation through WAYSTAR for unpaid/underpaid claims.
• Prioritize account resolution activities to improve efficiency and collections.
• Document actions and progress using standardized notes in Avatar and WAYSTAR.
• Meet departmental productivity and performance targets.
• Follow reporting lines and participate in initiatives to reduce AR.
• Assist billing teams with responses to incoming mail and other correspondence.

Skills

Insurance claims follow-up

Denial management

Healthcare billing

Communication

Education

High school diploma or GED

Bachelor's degree in healthcare or related field

Tools

WAYSTAR

Avatar

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Accounts Receivable Resolution Specialist based in the United States.

In this fully remote, full-time role, you will help maintain the financial health of a behavioral healthcare organization by ensuring insurance claims are accurately processed, reimbursed, and resolved. You will manage complex accounts receivable cases, investigate claim denials, and coordinate appeals to accelerate payments from insurance companies and third-party payers. Working closely with billing teams, healthcare providers, patients, and insurers, you will help resolve payment discrepancies and improve collections outcomes. Your expertise will support efficient revenue cycle operations while contributing to the organization's ability to deliver essential crisis care services. This position offers an opportunity to apply your insurance billing knowledge, analytical skills, and customer service experience in a mission-driven healthcare environment. As an Accounts Receivable Resolution Specialist, you will oversee complex claims resolution activities, strengthen collection processes, and support effective communication across departments.

Follow up on assigned accounts daily to reduce outstanding accounts receivable and accelerate reimbursement.Review denied claims promptly and accurately, identifying appropriate resolution strategies, including authorization, retroactive authorization, and precertification.Prepare and submit appeal letters and payer-required documentation through WAYSTAR for unpaid or underpaid claims.Prioritize account resolution activities to improve efficiency and maximize collection outcomes.Document all actions and progress using standardized note formats in Avatar and WAYSTAR.Meet established departmental productivity and performance requirements.Follow established reporting lines and participate in departmental initiatives designed to reduce outstanding accounts receivable.Assist billing teams in determining appropriate responses to incoming mail and other correspondence.

The ideal candidate has hands-on experience in insurance claims follow-up, denial management, and healthcare billing, along with the judgment and communication skills needed to resolve complex accounts.

High school diploma, GED, or international equivalent.

• At least 2 years of experience in insurance claims follow-up.
• At least 2 years of experience in claims denial management.
• At least 5 years of experience working in a physician and/or healthcare facility business office.
• At least 1 year of experience working in a remote environment.
• Strong knowledge of insurance billing, claims follow-up, appeals, reimbursement processes, and denial resolution.
• Excellent analytical, organizational, and prioritization skills, with the ability to manage multiple complex accounts.
• Compliance with the organization's mandatory vaccination policy, including providing proof of full vaccination or qualifying for an approved exemption before the start date.
• Compliance with seasonal flu vaccination requirements or the applicable exemption process, which may require masking during the designated flu season.
• A bachelor's degree in healthcare or a related field.
• At least 5 years of experience in physician and/or facility billing or auditing within a behavioral health environment.

Comprehensive healthcare coverage:

• Medical, dental, and vision insurance, along with accident, critical illness, and hospital indemnity coverage for employees and their families.
• Basic life insurance, accidental death and dismemberment (AD&D), short-term disability, and long-term disability coverage.
• Voluntary life insurance.
• Health Savings Account (HSA): Employer contributions ranging from $1,000 to $2,000, depending on the selected plan.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses.
• Retirement savings:
• Generous PTO, starting at 160 accrued hours annually, plus 12 recognized company holidays.
• Employee Assistance Program (EAP): Confidential emotional support, work-life resources, financial guidance, legal assistance, and online support.
• Remote work: Fully remote position for candidates residing in eligible states. We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements.