Accounts Receivable Representative - MedStar Transport Services

MedStar Health; Columbia (MD); Hybrid; USD 26,000 - 45,000; Full time

Job summary

MedStar Health seeks a dedicated Reimbursement Representative to manage patient account follow-up and ensure accurate accounts receivable reporting. You will interact with payers to secure timely payments and assist in developing collection strategies within a hybrid work model.

Responsibilities include maintaining payer contacts, preparing A/R analyses, and meeting KPIs. Proactive communication with management and participation in team initiatives are essential for success.

Qualifications

• Verbal and written communication skills required.
• Familiarity with CPT/ICD-10 coding and EOBs beneficial.
• Proficient with Word/Excel and basic computer applications.

Responsibilities

• Follow up on patient accounts to improve A/R metrics and timeliness.
• Communicate billing and reimbursement issues to management and payers.
• Assist in monthly A/R analysis and KPI reporting for Transport services.
• Submit claims accurately and timely; prepare and submit appeals per payer requirements.
• Support team via workload distribution and process improvements.

Skills

Communication skills

Microsoft Word/Excel

Medical terminology

CPT/ICD-10 coding

EOBs knowledge

Education

High School Diploma or GED

Associate's or Bachelor's preferred

Tools

Microsoft Word

Microsoft Excel

Job description

About the Job

This is a full time, Monday-Friday position, with a hybrid schedule after the successful completion of the 90-day probationary period. Hybrid schedule includes working remotely from home on Mondays & Fridays and working on-site Tuesday - Thursday. Business office is located in Columbia, Maryland.

General Summary of Position

Under the supervision of the Reimbursement Manager the representative will be responsible for thorough and timely patient account follow up to ensure accurate accounts receivable reporting. Follows up with insurance companies and/or third party payers to ensure payments by primary and secondary payers and/or self-pay patients are accurate and timely. Maintains contacts with payers and communicates billing/reimbursement issues to management in a timely manner. Participates in development of collection strategies to decrease outstanding A/R. This role is a vital position in the revenue cycle process for MedSTAR Transport services.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Keeps abreast of regulatory and specific changes as it relates to billing requirements and payer specific follow up communicating such changes to management timely.
• Assists management in preparation of monthly accounts receivable analysis in preparation for financial review with Transport management.
• Meets monthly departmental key performance indicators (KPIs) as it applies to days in A/R open receivables aged A/R cash collections credit balances and high dollar accounts.
• Provides training and technical assistance to employees as requested by management.
• Distributes and monitors workflow and responsibilities for employees to ensure timely follow up of accounts receivable.
• Performs timely and accurate adjustments into billing system. Reconciles accounts and performs batch processing. Submits claims as applicable.
• Prepares and submits appeals timely and in accordance with payer specifications.
• Meets departmental productivity for number of outstanding A/R cases each month with the goal of only touching each account once.
• Enters comments in the billing system for each account worked detailing any work completed or notes for follow up.
• Participates in team meetings providing any pertinent updates or information required for the department.
• Meets with management to communicate any needs or resources that are required for successfully completion of tasks as needed.
• Participates in meetings serves on committees and represents the department and hospital in community outreach efforts.
• Participates in multi-disciplinary quality and service improvement teams.

Minimal Qualifications

Education

• High School Diploma or GED required
• Associate's degree or Bachelor's degree preferred
• One year of relevant education may be substituted for one year of required work experience.

Experience

• 3-4 years experience in medical billing/collection with knowledge of medical collections process required and
• Medical billing preferred
• One year of relevant professional-level work experience may be substituted for one year of required education.

Licenses and Certifications

• Certified Ambulance Coder (CAC) within 1 Year required

Knowledge Skills and Abilities

• Verbal and written communication skills. Basic computer skills preferred.
• Demonstrated ability to plan organize and prioritize work responsibilities.
• Requires ability to work in Microsoft Word and Excel applications.
• Knowledge of carrier EOBs (explanation of benefits) required as well as basic medical terminology and CPT/ICD-10 coding.
• Knowledge of pertinent Federal State and local laws codes and regulations related to patient billing and collection

This position has a hiring range of

USD $18.70 - USD $32.72 /Hr.