Accounts Receivable Coordinator I

ArcBest; Fort Smith (AR); On-site; USD 25,000 - 39,000; Full time

Job summary

ArcBest is seeking an Accounts Receivable Coordinator to manage daily customer balances and pursue delinquent payments. You will identify payment issues, investigate non-payment circumstances, and work with customers to resolve accounts promptly.

The role emphasizes accurate, timely invoicing, root-cause analysis for late payments, and strong customer service in a fast-paced environment. Collaboration with internal teams is essential to enhance revenue and customer experience.

Qualifications

• Bachelor's Degree in Business preferred.
• Prior finance, billing, accounting, or relevant experience preferred.
• Proficient in Microsoft Office Suite.
• Ability to learn new systems quickly, preferred.

Responsibilities

• Resolve past due issues and disputes to ensure timely invoice payments.
• Identify root causes of late payments and implement prevention measures.
• Provide high levels of customer service for internal and external clients.
• Manage account balance inquiries efficiently for assigned customers.
• Work as part of a team to meet department goals.
• Develop and maintain strong internal and external relationships to grow revenue.
• Support process improvements to enhance accuracy and productivity.
• Perform other duties as assigned.

Skills

Attention to Detail

Effective Communications

Financial Services Management

Flexibility and Adaptability

Information Capture

Managing Multiple Priorities

Problem Solving

Relationship Management

Education

Bachelor's Degree in Business

Tools

Microsoft Office Suite

Job description

Job Description

The Accounts Receivable Coordinator manages daily account balances for customers of ArcBest, identifying delinquent payment situations. This position is responsible for the collection of delinquent accounts by contacting customers and investigating circumstances of non-payment.

Responsibilities

• Resolve account past due issues, billing disputes, misapplied payments, and other requests as needed to insure accurate and timely payment of invoices.
• Determine root cause issue for late payments and implement problem solving solutions to prevent future late payments from customers.
• Provide the highest level of customer service for both internal and external customers.
• Apply knowledge and understanding of individual customer accounts to handle account balance inquiries efficiently and effectively.
• Maintain a positive attitude in a highly intense environment.
• Build, develop, and grow all internal and external business relationships vital to the success of increasing revenue growth and customer experience across the Enterprise.
• Improve quality, productivity, and effectiveness through the Quality Process in the handling of customers with a past due A/R balance.
• Work and contribute in a team setting to accomplish overall department and individual goals.
• Other duties and projects, as assigned.

Requirements

Education

• Bachelor's Degree Business emphasis, preferred

Experience

• Prior finance, billing, accounting, or relevant experience, preferred

Computer Skills

• Proficient in Microsoft Office Suite.

Additional Requirements

• Ability to learn new systems quickly, preferred

Competencies

• Accuracy and Attention to Detail
• Effective Communications
• Financial Services Management
• Flexibility and Adaptability
• Information Capture
• Managing Multiple Priorities
• Problem Solving
• Relationship Management

Other Details

Work Hours

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements

• Minimal (0%-25%)

Compensation

• This is an hourly position paid biweekly.

About Us

ArcBest (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.