Accounts Receivable & Collections Analyst

Azenta; Plainfield (IN); On-site; USD 55,000 - 69,000; Full time

Job summary

Azenta is seeking an Accounts Receivable & Collections Analyst in the United States to own collection activity for a B2B customer portfolio and collaborate across Finance, Billing, and Operations. You will resolve past-due balances, reconcile accounts, and drive improvements in cash flow.

The role requires strong Excel skills, 4+ years in AR/collections, and experience with ERP systems such as Oracle. Familiarity with Tableau/Power BI is a plus; a Bachelor's degree in a related field is

Qualifications

• Minimum of 4 years of relevant experience in business-to-business collections, accounts receivable, or credit and collections, including direct responsibility for customer account follow-up and payment resolution.
• Demonstrated ability to resolve past-due balances, reconcile customer accounts, and identify recurring payment issues.
• Strong understanding of the invoice-to-cash process, including billing, payment terms, account reconciliation, deductions, dispute management, and cash application.
• Experience using an enterprise ERP or receivables platform; strong Excel skills, including pivot tables, lookups, and account-level data analysis.
• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of relevant education and professional experience.
• Preferred Qualifications: Experience with Oracle ERP and reporting or automation tools such as Tableau, Power BI, or Excel Power Query.
• Experience in life sciences, healthcare, or another complex B2B services environment with recurring and project-based billing.

Responsibilities

• Own collection activity for an assigned B2B customer portfolio; prioritize accounts by aging, balance, risk, and payment history to improve cash flow.
• Engage customers’ accounts payable and procurement contacts to resolve payment barriers and secure commitments.
• Reconcile customer accounts and investigate short payments, deductions, unapplied cash, and invoice discrepancies with Billing and Cash Application.
• Escalate payment risk and unresolved balances; recommend payment arrangements or credit reviews per policy.
• Investigate disputes involving orders, pricing, documentation, or billing accuracy; coordinate with internal owners and escalate as needed.
• Document actions, owners, and next steps; participate in process improvements to reduce overdue receivables and improve the customer experience.
• Prepare and maintain reporting on overdue balances, aging, payment commitments, and dispute status; support cash forecast and write-off analyses.

Skills

Collections

Accounts Receivable

Excel Pivot Tables

Data Analysis

Education

Bachelor's degree in Accounting/Finance or related field

Tools

Oracle ERP

Tableau

Power BI

Job description

Azenta Inc.At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and IntegrityJob TitleAccounts Receivable & Collections AnalystJob DescriptionAt Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.Azenta Life Sciences is a global leader in the life sciences space with headquarters and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. Within Azenta, the Sample Repository Services (SRS) business provides industry-leading biobanking, sample storage, logistics, laboratory services, and specimen management solutions that help customers safeguard and maximize the value of their critical biological materials.How You’ll Add Value:The Accounts Receivable & Collections Analyst will support cash collection and help improve the SRS collections function. This individual contributor will manage an assigned customer portfolio, resolve past-due balances, and contribute to more effective processes for account follow-up, dispute management, cash forecasting, and reporting. Working with Finance, Billing, Commercial, Project Management and Operations, you will investigate payment delays, coordinate resolution, and identify opportunities to prevent recurring issues. Success requires hands-on collections experience, strong follow-through, analytical skills, and a willingness to improve how the workflows.What You’ll Do:Collections and Customer Account Ownership :Own collection activity for an assigned business-to-business customer portfolio; prioritize accounts by aging, balance, risk, and payment history to improve cash flow and reduce overdue receivablesEngage customer accounts payable, procurement, and business contacts to resolve payment barriers, secure commitments, and follow through on promised payments while maintaining productive relationshipsReconcile customer accounts and investigate short payments, deductions, unapplied cash, and invoice discrepancies with Billing and Cash Application; document actions, owners, and next steps.Escalate payment risk and unresolved balances promptly; recommend payment arrangements, credit reviews, or other action within established policies and approval requirementsDispute Resolution and Business Partnership :Investigate disputes involving purchase orders, pricing, service documentation, customer portals, or billing accuracy; coordinate with internal owners and escalate complex issues to Finance leadershipIdentify recurring causes of late payment and partner with Commercial, Project Management, Billing, and Operations to prevent repeat issues and improve the customer experienceProcess Improvement :Follow established collection priorities, outreach cadences, and escalation procedures; recommend practical improvements and help maintain standard operating procedures.Support Azenta’s Lean culture by identifying recurring problems and participating in improvements that reduce manual work, rework, and time to collect.Support ERP and collections workflow improvements by documenting issues, testing system changes, and adopting new reporting and automation tools.Share account insights and effective practices with colleagues; complete assigned actions on collections improvement projects and track resultsCash Forecasting Reporting and Controls :Provide portfolio-level cash collection estimates based on open invoices, customer commitments, and dispute status; update expected payment dates and explain differences from actual receipts.Prepare and maintain reporting on overdue balances, aging, payment commitments, and dispute status; support days sales outstanding analysis and distinguish cash recovery from credits and write-offs.Summarize account risks, expected collections, and outstanding actions for Finance leadership; help track the results of process improvements.Maintain accurate account records and supporting documentation; provide collectability insights to Accounting and support close and audit requests while following approval and control requirementsWhat You’ll Bring:Required Qualifications :Minimum of 4 years of relevant experience in business-to-business collections, accounts receivable, or credit and collections, including direct responsibility for customer account follow-up and payment resolutionDemonstrated ability to resolve past-due balances, reconcile customer accounts, and identify recurring payment issuesStrong understanding of the invoice-to-cash process, including billing, payment terms, account reconciliation, deductions, dispute management, and cash applicationExperience using an enterprise ERP or receivables platform; strong Excel skills, including pivot tables, lookups, and account-level data analysisStrong customer communication, analytical, and problem-solving skills; ability to organize an assigned portfolio, meet deadlines, and work effectively with internal partnersBachelor’s degree in Accounting, Finance, Business Administration, or a related field, or an equivalent combination of relevant education and professional experiencePreferred Qualifications :Experience with Oracle ERP and reporting or automation tools such as Tableau, Power BI, or Excel Power QueryExperience in life sciences, healthcare, or another complex business-to-business services environment with recurring and project-based billingExperience contributing to collections process improvements, financial system changes, or Lean and other structured improvement initiativesJoin us and help enable life‑changing discoveries by keeping critical life science systems running reliably—every day.#IND123*This position is currently not eligible for any employment sponsorship.*If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at [e-mail] for assistance.Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.United States Base Compensation: $55,000.00 - $69,000.00The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.