ACCOUNTS RECEIVABLE & COLLECTIONS ANALYST

Resorts Casino Hotel; Atlantic City (NJ); On-site; USD 50,000 - 75,000; Full time

Job summary

Resorts Casino Hotel in Atlantic City is seeking an Accounts Receivable & Collections Analyst to oversee receivables, billing, and collections across hotel and casino operations. This role focuses on timely cash flow, reducing outstanding balances, and maintaining compliance with New Jersey gaming regulations and internal controls.

The position does not include responsibility for issuing or approving customer credit but works closely with teams that manage credit functions.

Qualifications

• Strong knowledge of AR processes and collections best practices.
• Excellent analytical, organizational, and problem-solving skills.
• Strong communication and conflict resolution abilities.
• High level of integrity and discretion.

Responsibilities

• Oversee billing, invoicing, and cash application for hotel rooms, F&B outlets, casino activity, and events.
• Monitor AR aging reports and drive timely resolution of outstanding balances.
• Lead collection efforts for corporate accounts, group clients, and casino-related receivables.
• Coordinate with external legal counsel on accounts escalated to legal action and manage documentation for proceedings.
• Maintain a structured diary/log system to document all collection activities and interactions with debtors and attorneys.
• Prepare AR aging reports, collection forecasts, and bad debt analysis; analyze trends for process improvements.
• Collaborate with front office, sales & catering, casino hosts, and finance to resolve billing discrepancies.

Skills

AR processes

Collections best practices

Analytical skills

Organizational skills

Problem-solving

Communication skills

Conflict resolution

Integrity & discretion

Job description

Position Summary

The Accounts Receivable & Collections Analyst is responsible for overseeing all receivables, billing, and collections functions across hotel and casino operations. This role focuses on ensuring timely cash flow, reducing outstanding balances, and maintaining compliance with New Jersey gaming regulations and internal controls. This position does

Position Summary

The Accounts Receivable & Collections Analyst is responsible for overseeing all receivables, billing, and collections functions across hotel and casino operations. This role focuses on ensuring timely cash flow, reducing outstanding balances, and maintaining compliance with New Jersey gaming regulations and internal controls. This position does not include responsibility for issuing or approving customer credit but works closely with teams that manage credit functions.

Accounts Receivable Operations

• Oversee billing, invoicing, and cash application for hotel rooms, food & beverage outlets, casino activity, and group/events business
• Ensure accurate and timely posting of all receivables and payments
• Deposit all mailed Hotel checks
• Monitor AR aging reports and drive timely resolution of outstanding balances

Collections Management

• Lead collection efforts for corporate accounts, group clients, and applicable casino-related receivables
• Develop and execute strategies to reduce delinquency and improve collection cycles
• Recommend Hotel Write Offs
• Manage communication with clients and guests regarding outstanding balances
• Handle escalated or sensitive collection matters professionally and effectively

Legal & External Collections Coordination

• Coordinate with external legal counsel on accounts escalated to legal action
• Prepare and provide documentation required for legal proceedings, claims, and settlements
• Monitor status of accounts placed with attorneys and ensure timely follow-up and resolution
• Act as primary liaison between the property and attorneys on collection-related matters

Documentation & Diary System Management

• Establish and maintain a structured diary/log system to document all collection activities
• Record detailed interactions with debtors, and attorneys
• Ensure documentation supports audit requirements, legal proceedings, and internal controls

Casino Receivables Coordination

• Track casino-related receivables, including coordination with cage and finance teams
• Ensure proper documentation and compliance for receivable transactions
• Recommend Casino Write Offs
• Partner with credit, cage operations, and compliance teams for account resolution (no credit approval authority)

Financial Reporting & Analysis

• Prepare AR aging reports, collection forecasts, and bad debt analysis
• Maintain and analyze collection recovery statistics compared to historical performance and benchmarks
• Identify trends and recommend process improvements to enhance cash flow and recovery rates

Cross Department Collaboration

• Work closely with front office, sales & catering, casino hosts, and finance teams
• Resolve billing discrepancies and improve billing processes
• Provide Win/Loss Statements to Casino patrons upon request
• Balance guest service considerations with financial controls

Experience

• 1+ years of accounts receivable and/or collections experience

Skills & Competencies

• Strong knowledge of AR processes and collections best practices
• Excellent analytical, organizational, and problem-solving skills
• Strong communication and conflict resolution abilities
• High level of integrity and discretion

$50,000 - $75,000

Essential Physical Functions

• (O) Standing
• (O) Walking
• (C) Sitting
• (O) Kneeling
• (N) Running
• (O) Lifting Max Weight 25lbs
• (O) Pushing Max Weight 25lbs
• (O) Pulling Max Weight 25lbs
• (O) Carrying Max Weight 25lbs
• (O) Bending
• (N) Stooping
• (O) Climbing Stairs
• (N) Climbing Ladders Max Height n/a
• (N) Working at a Height Level Above The Floor Max Height n/a
• (C) Finger Dexterity
• (C) Full Use of Both Hands
• (N) Crawling
• (N) Balancing
• (N) Throwing
• (O) Twisting
• (N) Reaching Max Height n/a
• (N) Driving
• (N) Working On or With Moving Machinery
• (C) Working at Rapid Work Speed
• (O) Working in Isolation
• (C) Working Around People
• (C) Hearing Conversation
• (N) Hearing High Acuity
• (O) Speaking Clearly
• (C) Seeing Near
• (O) Seeing Far
• (N) Seeing - Depth Perception
• (C) Seeing - Color Vision
• Other-Describe

Essential Mental Functions

• (C) Writing English
• (C) Reading English
• (C) Speaking English
• (C) Working under Pressure/Stress
• (O) Speaking With Guests/Customers
• (O) Speaking With Employees
• (C) Working with Basic Math Skills
• (C) Making Decisions Based On Facts
• (C) Making Decisions Based On Data
• (O) Making Decisions Based On Personal Judgment
• (C) Making Accurate Measurements According To Set Standards
• (N) Planning and/or Supervising the Activities Others

Essential Interactive Functions

• (O) Working under Close Supervision
• (C) Working under Minimal Supervision
• (O) Working and Interacting With Management in a Professional and Courteous Manner
• (C) Working and Interacting With Co-Workers in a Professional and Courteous Manner
• (O) Working and Interacting With Guests in a Professional and Courteous Manner

Essential Environment Functions

• (C) Working Inside
• (N) Working Outside
• (C) Working in a Fast Paced Environment
• (N) Exposed To Chemicals Describe
• (O) Exposed To Dust, Fumes, Gases, Describe Dust
• (N) Exposed To Smoke
• (N) Exposed To Excessive Noise
• (N) Working in Dimly Lit Areas
• (N) Working in Sudden Marked Changes of Temperature and Humidity
• Other Describe

Key

• Not Applicable (N)
• Occasional (O) Under 2 hours
• Frequent (F) 2 hours to 5 hours
• Constant (C) more than 5 hours