Accounts Receivable Clerk

UnitedHealth Group; Minneapolis (MN); On-site; USD 25,000 - 44,000; Full time

Benefits offered by this job

Comprehensive benefits package

Incentive programs

Equity stock purchase

401k contribution

Job summary

UnitedHealth Group’s Optum Insight unit is seeking an Accounts Receivable Clerk to join onsite at Allina Commons in Minneapolis. The role supports the Accounts Receivable department, handling documentation, billing, and communications with patients and insurers.

You will work full-time, Monday to Friday, 8:00 am to 4:30 pm, with occasional overtime. On-the-job training and a comprehensive benefits package are provided, with opportunities for growth within a performance-driven culture.

Qualifications

• High School Diploma/GED required.
• Must be 18 years of age or older.
• 2+ years of revenue cycle experience.
• Knowledge of office procedures required.
• Advanced level of proficiency with Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs.
• Intermediate Microsoft Word and Excel experience.
• Ability to work full-time (40 hours/week), Monday through Friday, onsite at Allina Commons. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

Responsibilities

• Assist in documenting standard operating procedures and business rules for the department.
• Regularly communicate with superiors, peers, employees, internal and external customers to ensure proper flow of information.
• Maintain and update patient records in accordance with privacy regulations.
• Manage incoming documentation, ensuring it is routed to the correct file or staff member for review and resolution following patient privacy requirements.
• Assist in resolving issues related to correspondence and missing information.
• Collaborate with remote, onsite, and other RCM team members to ensure continuous improvement in processes.
• Maintain current knowledge of billing requirements, denials, system practices, and applications.
• Maintain positive relationships with patients and insurance companies to facilitate resolution of credit balance accounts.
• Manage multiple tasks and maintain a well-organized office environment.
• Provide general clerical support to management staff, including routed phone calls and communicate with insurance payors and patients.
• Maintain inventory of necessary office forms and supplies.

Skills

Keyboard proficiency

Office procedures

Time management

Attention to detail

Education

High School Diploma

Tools

Windows PC applications

Microsoft Word

Microsoft Excel

Job description

This position is Onsite. Our office is located at 2925 Chicago Ave Minneapolis, MN 55407.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us in making healthcare work better for everyone through people-led, responsible AI while Caring. Connecting. Growing together.

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error.

As the Accounts Receivable Clerk you'll play a critical role in creating a quality experience that impacts the financial well-being of our patients. In an environment where the patient is at the center of everything we do, the Accounts Receivable Clerk play an important role on a team that supports the Accounts Receivable department by performing combinations activities. The Accounts Receivable Clerk will be required to successfully complete the UnitedHealth Group new hire training and demonstrate proficiency to continue in the role.

This position is full-time (40 hours/week), Monday through Friday, onsite at Allina Commons. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

We offer weeks of on-the-job training. The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities

• Assist in documenting standard operating procedures and business rules for the department.
• Regularly communicate with superiors, peers, employees, internal and external customers to ensure proper flow of information.
• Maintain and update patient records in accordance with privacy regulations.
• Manage incoming documentation, ensuring it is routed to the correct file or staff member for review and resolution following patient privacy requirements.
• Assist in resolving issues related to correspondence and missing information.
• Collaborate with remote, onsite, and other RCM team members to ensure continuous improvement in processes.
• Maintain current knowledge of billing requirements, denials, system practices, and applications.
• Maintain positive relationships with patients and insurance companies to facilitate resolution of credit balance accounts.
• Manage multiple tasks and maintain a well-organized office environment.
• Provide general clerical support to management staff, including routed phone calls and communicate with insurance payors and patients.
• Maintain inventory of necessary office forms and supplies.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications

• High School Diploma/GED required
• Must be 18 years of age or older
• 2+ years of revenue cycle experience
• Knowledge of office procedures required
• Advanced level of proficiency with Windows PC applications, which includes strong keyboard and navigation skills and ability to learn new computer programs.
• Intermediate Microsoft Word and Excel experience
• Ability to work full-time (40 hours/week), Monday through Friday, onsite at Allina Commons. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 4:30 pm. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications

• Accounts receivable OR accounts payable experience
• Experience in clinics or hospital settings

Soft Skills

• Previous work experience in a fast-paced environment requiring strong multi-tasking and problem-solving skills
• Demonstrates the ability to work independently, maintaining focus and productivity without supervision
• Consistently meets deadlines and often delivers ahead of schedule by effectively managing time.
• Excels at juggling multiple tasks simultaneously while maintaining quality.
• Proactively seeks opportunities for collaboration and brings team members together.
• Demonstrates precision in entering patient information to ensure accuracy and compliance.
• Articulates ideas clearly and actively listens to colleagues, fostering open and productive discussions.
• Demonstrates exceptional teamwork skills and fosters a collaborative environment.
• Prioritizes workflow effectively.
• Adapts to changes seamlessly.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as,

• a comprehensive benefits package,
• incentive and recognition programs,
• equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)

The salary for this role will range from $18 - $32 hourly based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and help make the health system work better for everyone. Together, we are shaping the future of healthcare by harnessing technology and innovation to make care simpler to navigate, more affordable and more connected for the people we serve. We are committed to creating an inclusive workplace where everyone feels welcomed, valued, heard and respected, empowering people to bring their authentic selves to work and strengthening our collective impact through diverse talents, backgrounds, experiences and perspectives.

UnitedHealth Group and its affiliated brands are an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group and its affiliated brands are a drug-free workplace. Candidates are required to pass a drug test before beginning employment.