Accounts Payable / Receivable – Intermodal

Forward Air Corp.; Oak Brook (IL); On-site; USD 45,000 - 55,000; Full time

Job summary

Forward Air Corp. is seeking a detail-oriented Shared Services Coordinator in Oak Brook, IL for Accounts Payable and Receivable. You will process transactions, assist with billing, settlements, and inquiries while supporting workflow across accounting and operations.This full-time, on-site role offers a starting compensation of $50,000 per year and a Monday through Friday 7am–4pm schedule. You will collaborate with terminals, customers and vendors, ensuring accurate records and timely service.

Qualifications

• Education: High school diploma or GED required; undergraduate degree preferred.
• Certification in accounting-related disciplines is a plus.
• One or more years of experience in AP/AR, billing, settlements, or shared services preferred.
• Experience in transportation, logistics, industry experience preferred.
• Experience with ERP and accounting systems such as Oracle/SAP/Workday/Sage preferred.
• Strong attention to detail and ability to process high volumes accurately.

Responsibilities

• Support accounts payable, accounts receivable, billing, settlements, credit, and collections as needed.
• Process financial transactions accurately following procedures and internal controls.
• Review invoices, storage bills, toll charges, and other operational expenses for accuracy.
• Assist with invoice submission, payment processing, and AP support activities.
• Support settlement processes by preparing documentation and maintaining records.
• Review account information and help resolve routine discrepancies.
• Communicate with terminals, operations, customers, and vendors to resolve issues.
• Assist with billing activities, rate validation, and invoice accuracy reviews.
• Maintain organized records and audit support files.
• Monitor shared inboxes and workflow queues to ensure timely service.
• Support month-end and other accounting activities through data gathering.
• Assist with data collection, reporting, and basic reconciliation.
• Support training, system updates, testing, and process enhancements.
• Collaborate across teams to ensure efficient workflow and customer service.
• All other duties as assigned.

Skills

Attention to detail

Multi-tasking

Verbal and written communication

Problem solving

Discretion and confidentiality

Education

High school diploma or GED

Undergraduate degree preferred

Tools

Oracle

SAP

Workday

Sage

Job description

Compensation: Starting at $50,000 per year

Schedule: Mon - Fri 7am - 4pm

The Shared Services (Accounts Payable / Receivable) Coordinator provides timely, accurate, and customer-focused support across a variety of shared services, accounting, and operational functions. They work closely with terminals, operations, accounting, customers, and vendors to ensure financial transactions, billing activities, and administrative processes are completed efficiently and accurately. They process transactions, maintain records, resolve routine inquiries, and support workflow execution across multiple functional areas.

Responsibilities

• Support accounts payable (AP), accounts receivable (AR), billing, settlements, credit, collections, and related activities as business needs require.

• Process financial transactions accurately and in compliance with established procedures, internal controls, and company policies.

• Review invoices, storage bills, toll-related charges, and other operational expenses for accuracy and completeness.

• Assist with invoice submission, payment processing, and accounts payable support activities.

• Support settlement processes by preparing documentation, maintaining records, and coordinating required information.

• Review customer and vendor account information and assist with resolving routine discrepancies.

• Communicate with terminals, operations teams, customers, and vendors to research and resolve billing, payment, toll, storage, and account-related issues.

• Assist with billing activities, rate validation, and invoice accuracy reviews to support customer satisfaction and revenue integrity.

• Maintain organized records, documentation, and audit support files across all supported functions.

• Monitor shared inboxes, workflow queues, and assigned tasks to ensure timely service delivery and issue resolution.

• Support month‑end and periodic accounting activities through data gathering, record maintenance, and transaction processing.

• Assist with data collection, reporting, and basic reconciliation activities to support operational and financial performance.

• Support training, system updates, testing activities, and implementation of process enhancements within shared services operations.

• Collaborate across accounting, operations, and terminal teams to ensure efficient workflow execution and a high level of customer service.

• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High school diploma or GED equivalent required; Undergraduate degree in a related field preferred.

• Certification/Licensure: Relevant certifications in accounting, bookkeeping, accounts payable, accounts receivable, or related disciplines are a plus.

• One or more years of experience in accounts payable, accounts receivable, billing, settlements, shared services, customer service, transportation administration, or related operational support functions preferred.

• Transportation, trucking, logistics, intermodal, or freight industry experience preferred.

• Experience working with ERP, accounting, transportation management, or business systems such as Oracle, SAP, Workday, Sage, or similar platforms preferred.

• Strong attention to detail and ability to process high volumes of transactions accurately and efficiently.

• Ability to prioritize multiple tasks, meet deadlines, and adapt to changing business needs in a fast‑paced environment.

• Effective verbal and written communication skills with the ability to work collaboratively across accounting, operations, and terminal teams.

• Basic analytical and problem‑solving skills with the ability to identify discrepancies and escalate issues appropriately.

• Demonstrated discretion and confidentiality in handling and protecting sensitive information.

• Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

• Environment: Comfort commuting to/from and working in a 100% on‑site setting (listed in this posting).