Accounting Success Manager

Rillet; San Francisco (CA); Hybrid; USD 100,000 - 150,000; Full time

Job summary

Rillet is seeking an accountant who wants to be a builder to join our AI-native ERP team in a hybrid US role with NYC/San Francisco proximity or remote option. You will own long-term relationships with customers after sales and implementation, partnering with CFOs, Controllers, and Accounting Managers to deliver scalable, automated solutions on Rillet’s platform.

The role requires hands-on accounting skills, knowledge of US GAAP, ERP experience, and a proactive mindset.

Qualifications

• 2+ years of hands-on accounting experience (public audit/assurance or industry GL/Close, Revenue, AP, or Consolidations).
• Solid understanding of US GAAP and the end-to-end close process, exposure to ASC 606/revenue recognition is a plus.
• Proven ability to translate accounting requirements into system configurations and automated workflows.
• Experience with ERPs (e.g., NetSuite, Intacct) and comfort picking up new finance tools.
• Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.
• CPA (active or inactive); prior client-facing/consulting or implementation experience is a plus but not required.]

Responsibilities

• Own customer relationships and outcomes: build deep relationships, run success plans, and hold recurring meetings to maximize value attainment.
• Deliver AI-driven accounting solutions by translating complex accounting challenges into automated workflows.
• Bridge accounting requirements with product capabilities, ensuring solutions meet real-world needs.
• Drive platform adoption and expansion through trainings and process optimization guidance.
• Coordinate with Engineering and Implementation for smooth account handoffs and timely issue resolution.
• Develop deep product expertise in Rillet’s AI-native platform and stay updated on new features.
• Represent Rillet with high customer empathy and structured problem solving to ensure delightful interactions.

Skills

Accounting experience

US GAAP knowledge

ERP proficiency

Client-facing communication

Analytical mindset

Education

CPA certification (active or inactive)

Tools

NetSuite

Intacct

Job description

What We Do

Rillet serves accounting and finance teams, the financial brains of their companies. Our job is to help them run the numbers with impossible speed, accuracy, and insight.

Rillet is the AI-native ERP built for modern finance teams. We help companies automate the most critical parts of finance, from closing the books and recognizing revenue to consolidating entities and reporting to investors.

More than 600 companies run on Rillet, including Mercor, Scribe, and Function Health, and we partner with leading accounting firms including EY and KPMG.

This huge market is ours to take. We’ve raised $200M+ from Sequoia, a16z, ICONIQ, Bain Capital Ventures, Oak HC/FT, and other leading investors to build the financial infrastructure for the next generation of companies and help every business run its numbers at the speed of AI.

Who We Are

Rillet’s pace is not for everyone. Intelligence is table stakes. To succeed here, you need extreme speed, agency, and flexibility.

The people who thrive at Rillet do not wait for assignments. They internalize the mission, design a strategy, and bring back results that are better, faster, and more creative than a manager could have asked for.

Our work revolves around our customers. The people who succeed here are energized by delivering what matters most, even when it was not part of the original plan.

Rillet is built on deep accounting expertise, and it takes people from many disciplines to build a category-defining company. You do not need to be an accountant to thrive here. You do need to care deeply about the problems we solve and the impact our customers can create. Together, we combine the precision of accounting with the speed, creativity, and ambition of AI-native software to power the financial core of the world’s fastest-growing companies while redefining what finance teams should expect from their software.

Who We Need

We’re looking for an accountant who wants to be a builder - whether you’ve already moved into a client-facing/solutions role or you’re a current accountant ready to apply your craft with modern tools. Having previous professional accounting or audit experience will allow the candidate to build immediate trust with our customers. You’ll own the long-term relationship with our customers after sales and implementation, partnering with CFOs, Controllers, and Accounting Managers to deliver scalable, automated solutions on Rillet’s AI platform. If you enjoy solving complex accounting problems, client interaction, system configuration, and measurable impact - but don’t have a traditional Customer Success background - this role is for you.

We’re primarily looking for teammates who are based near our New York City or San Francisco offices, or open to relocating.

For this role, we’re also open to remote candidates based anywhere in the United States. Our hybrid schedule brings office-based team members together in person on Tuesdays and Thursdays, plus one additional flexible day each week. Some roles may spend more time in the office depending on the needs of the team.

What You’ll Do

• Own customer relationships and outcomes: Build deep relationships across your customer portfolio, run success plans, and hold recurring meetings to maximize value attainment of Rillet.
• Deliver unique AI-driven accounting solutions: Translate complex accounting challenges into automated workflows powered by Rillet’s AI platform.
• Apply accounting expertise: Bridge the gap between technical product capabilities and customer accounting needs, ensuring solutions meet real-world requirements.
• Drive platform adoption and expansion: Lead trainings to ensure customers are continuously enabled on the platform, advise on process optimization and month-end close efficiency.
• Cross‑functional collaboration: Provide front-line customer feedback to founders and Product in close to real-time, triage support issues with Engineering, and ensure smooth account handoff with Implementation.
• Become a Product Expert: Develop deep product expertise in Rillet’s AI-native platform, staying up‑to‑date on the latest features and functionality.
• Represent Rillet: You’ll be the face of the company and will apply high customer empathy and structured problem‑solving to ensure every customer interaction is delightful.

Who We’re Looking For

• 2+ years of hands‑on accounting experience (public audit/assurance or industry GL/Close, Revenue, AP, or Consolidations).
• Solid understanding of US GAAP and the end-to-end close process - even better if you have exposure to technical accounting concepts like ASC 606 / revenue recognition.
• Proven ability to translate accounting requirements into system configurations and automated workflows.
• Experience with ERPs (e.g., NetSuite, Intacct) and comfort picking up new finance tools.
• Bias to action, ownership mindset, and high attention to detail in a fast‑moving environment.
• CPA (active or inactive); prior client‑facing/consulting or implementation experience (not required).

The expected base salary range for this role varies by location:

Tier A:

$100,000 - $150,000

Your compensation tier is based on your primary work location. You can view Rillet’s compensation zones here.

Final compensation within the applicable range will depend on factors including skills, experience, qualifications, and the scope of the role. This role is also eligible for equity and benefits.

Note: All official Rillet recruiting communications will come from an @rillet.com email address. If you’re contacted from another domain, please disregard the message and report it as spam.

Life at Rillet

• Grow with us. Take meaningful ownership, expand your scope, and make an impact as Rillet scales.
• Competitive pay and meaningful equity. Be rewarded for the value you help create.
• Benefits that support you. We offer competitive benefits designed to support your health, wellbeing, time away from work, family, and long‑term financial goals.
• Better together. We value collaboration, connection, and spending meaningful time together as a team. We regularly create opportunities to connect through team meals, events, and company gatherings.