Accounting Specialist Supervisor (WWS BOD)

Broward County, Florida; Pompano Beach (FL); On-site; USD 55,000 - 75,000; Full time

Job summary

Broward County is seeking an Accounting Specialist Supervisor in the Water and Wastewater Services division to manage daily accounting functions, oversee payments, journal entries, and ensure compliance with standards.

The role emphasizes customer interface, revenue protection, delinquent accounts, and reporting; requires 2 years accounting experience with some lead experience and a Florida driver's license.

Qualifications

• Two years in accounts payable, accounts receivable, bookkeeping with six months lead/supervisory experience.
• Valid Florida Driver's License required for duration of hire.
• Associate's Degree or higher in Business, Public Administration or related field preferred.
• Experience handling delinquent accounts and/or skip-tracing is a plus.

Responsibilities

• Process payments, review supporting documentation, input transactions, assist with difficult payments, and oversee production levels and efficiency; review, create, update, and implement procedures.
• Attend to inquiries from customers, management, vendors; resolve payment matters for staff and other agencies; respond to public records requests.
• Create reports from the accounting database for reconciliation of ledger accounts and vendor accounts; generate production statistics.
• Assign duties, review work, and resolve problems; provide training to staff and other agencies; perform performance appraisals.
• Maintain inventory of office supplies; assist in acquiring office equipment and ensuring records security.
• Provide exemplary customer service in interactions with internal and external stakeholders.

Skills

Accounts payable

Accounts receivable

Bookkeeping

Supervisory experience

Customer service

Education

Associate's Degree or higher in Business, Public Administration or related field

Certified Collections or Debt Specialist

Certified Bookkeeper (CB)

Certified Customer Service Professional (CCSP)

Tools

PeopleSoft

Peace Plus

Job description

REQUIREMENTS AND PREFERENCES

The Broward County Board of County Commissioners is seeking qualified candidates for the position of: Accounting Specialist Supervisor - Water and Wastewater Services

Please Note: This announcement will remain open until a sufficient number of applications are received and may close at any time.

The Water & Wastewater Services Business Operations Division is seeking a self-motivated Accounting Specialist Supervisor. This entry-level position requires general accounting experience and will be responsible for performing general accounting work, preparing accounting reports, working on revenue protection activities, collecting delinquent water and wastewater utility account payments, entering journal entries for approval, and ensuring that accounting transactions are completed in compliance with accepted accounting standards, policies, and procedures.

Duties for this position include but are not limited to: contacting customers to obtain utility payments and establish payment arrangements; monitoring "sewer-only" accounts to ensure that customers are connected to utility systems and current with monthly payments; processing utility refunds for WWS; monitoring third-party payment contracts between WWS and municipalities; researching and resolving un-cashed and stale-dated checks items; preparing spreadsheets for new WWS "sewer-only" customers to ensure compliance with utility connection and payment procedures; and using the WWS Peace Energy billing system to cross reference delinquent accounts and transfer balances to existing customer accounts.

The Accounting Specialist Supervisor also interact with internal/external customers in person, over the phone/email, and revenue protection functions continue and preventing utility accounts from becoming 120 days delinquent. Excellent verbal, written, interpersonal, and computer skills are a must.

General Description

Oversees the operations of sections to ensure proper procedures are being followed, accurate payments are posted, excellent customer service is provided, and the Division records are secure.

Works under general supervision, independently developing work methods and sequences.

Minimum Education and Experience Requirements

Requires two (2) years in accounts payable, accounts receivable, bookkeeping or closely related experience including six (6) months lead work/supervisory experience.

Special Certifications and Licenses

A valid Florida Driver's License in good standing is required for duration of hire.

Preferences

• Associate's Degree or higher in Business, Public Administration or closely related field.
• Certified Collections or Debt Specialist
• Certified Bookkeeper (CB)
• Certified Customer Service Professional (CCSP or other recognized Customer Service Certification)
• At least one (1) year of experience handling delinquent account collections and/or skip-tracing
• At least one (1) year of experience using Peace Plus or a similar utility billing software
• At least one (1) year of experience conducting title-searches
• At least one (1) year of experience using People Soft or a similar financial management software

SCOPE OF WORK

Duties and Responsibilities

Processes payments, reviews supporting documentation, inputs transactions, assists with difficult payments, and over sees production levels and efficiency; reviews, creates, updates, and implements procedures.

Attends to inquiries from customers, management, vendors; reviews research and corrects errors relating to payments, resolves payment matters for staff and staff of other agencies, responds to public records requests.

Creates reports from the accounting database for reconciliation of ledger accounts, vendor accounts and for use in responding to various inquiries; creates reports for production statistics.

Reviews and directs work flow by assigning duties for payment processing to each staff; amends and/or creates operating procedures as needed; researches, gathers information and provides response and resolution to inquiries and/or problems; reports progress and production statistics to manager.

Assigns duties, reviews work, and resolves problems for subordinate staff; provides training to staff when needed and training to other agencies' staff when needed to foster the efficient process of payments; completes performance appraisals and discipline; assists other agencies with information, instruction, and problem resolution.

Keeps inventory of and orders office supplies for the Division; assists in acquiring office equipment by researching for the most economical and efficient items for purchase.

Maintains responsibility for the high dollar payments in County purchases of goods and services; stays abreast of the state guidelines for record retention and to diligently secure the records for the Division.

Provides exemplary customer service skills when interacting with coworkers as well as other agencies and individuals from outside of the County.

Performs related work as assigned.

Competencies

• Financial Acumen: Interprets and applies key financial indicators to make better business decisions. Swiftly assembles and fluently interprets the financial data and metrics relevant to the role. Draws rich insights from financial and quantitative data. Adheres to relevant budgetary guidelines.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Quickly determines the most critical data and focuses analysis there; recognizes even subtle symptoms that indicate problems; probes deeply for root causes; uses systematic problem-solving methods. Well.
• Plans and Aligns: Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
• Ensures Accountability: Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
• Manages Conflict: Handles conflict situations effectively, with a minimum of noise. Takes a positive approach to conflicts; helps dispel tension; seeks guidance and feedback on managing conflict; delivers controversial viewpoints candidly and sensitively; does not take arguments personally.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Disseminates knowledge, insights, and updates in a polished, precise, and compelling manner. Demonstrates a deep interest in others' comments. Creates rich documents and reports.
• Nimble Learning: Learns through experimentation when tackling new problems, using both successes and failures as learning fodder. Relishes new or unusual problems; seeks others' input and experiments with own ideas. Easily learns the essence of difficult issues and concepts. Investigates and discusses own mistakes to learn from them.

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

County Core Values

All Broward County employees strive to demonstrate the County's four core behavioral competencies.

• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

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Americans with Disabilities Act (ADA) Compliance

Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email [e-mail] to make an accommodation request.

County-wide Emergency Responsibilities

Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.

County-wide Employee Responsibilities

All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.

All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.