Accountants Receivable Supervisor

Luxer One®; Madison (WI); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

401k matching

Paid time off (PTO)

Hybrid work schedule

Tuition reimbursement

Medical/dental/vision/life insurance

Employee assistance program

Career advancement opportunities

Promoted 42% of employees last year

Job summary

Luxer One is seeking an experienced Accounts Receivable Supervisor in Madison, WI to lead a 5-6 person collection team and support the Accounting Manager with financial reporting. You will assign portfolios, coach staff, and escalate complex accounts to reduce delinquency.

Regular collaboration with Billing, Sales, and Customer Service will be required to resolve disputes and improve payment behavior. A hybrid work schedule and comprehensive benefits accompany this role.

Qualifications

• Bachelor’s degree in Accounting, Finance, or related field.
• 5+ years of progressive collections experience with leadership or team coordination.
• Proven track record of meeting or exceeding collection targets and reducing delinquency.

Responsibilities

• Lead and support a team of 5-6 collection specialists to achieve collection goals.
• Assign and balance account portfolios and daily workload across team members.
• Provide guidance, coaching, and on-the-job training to improve team performance.
• Monitor team productivity and ensure adherence to collection schedules and follow-ups.
• Support audit requirements and maintain accurate financial records.
• Investigate and resolve billing discrepancies and disputes.
• Collaborate with Billing, Sales, and Customer Service to resolve disputes.
• Approve or recommend payment plans, settlements, or escalations.

Skills

Accounts Receivable

Leadership

Team Management

Financial Analysis

Communication

Education

Bachelor's in Accounting or Finance

Tools

ERP Systems

Excel

Job description

At Luxer One, we’re committed to making life simpler by automating package acceptance and completely solving the package problem using the best technologies available. Whether it’s last mile delivery at multifamily properties and offices, or click & collect orders in retail, we find the best solutions for our customers and ensure their success.

We are seeking an experienced, detail-oriented Accountants Receivable Supervisor to join our growing organization. As the Accounts Receivable Supervisor, you will lead and support a team of 5-6 collection specialists to achieve collection goals. You will also assist the Accounting Manager in document preparation and interpret complicated financial information for the operations team and upper management.

• Lead and support a team of 5-6 collection specialists to achieve collection goals
• Assign and balance account portfolios and daily workload across team members
• Provide guidance, coaching, and on-the-job training to improve team performance
• Act as the first point of escalation for complex or sensitive accounts
• Monitor team productivity and ensure adherence to collection schedules and follow-ups
• Support audit requirements and maintain accurate financial records
• Support supervisors in tracking team KPIs (collections %, aging buckets)
• Investigate and resolve billing discrepancies and disputes
• Support team goals by helping reduce overall delinquency and DSO
• Monitor accounts receivable aging reports and identify past-due accounts
• Manage a portfolio of key or high-risk accounts
• Review and support resolution of billing disputes and payment delays
• Approve or recommend payment plans, settlements, or escalations
• Ensure consistent follow-up on delinquent accounts across the team
• Coordinate with Billing, Sales, and Customer Service teams to resolve disputes.
• Communicate customer issues impacting collections to leadership
• Support initiatives to improve customer payment behavior and processes
• Special projects as assigned.
• Assist the accounting manager in preparing documents and interpreting complicated financial information for the operations team and upper management.

Requirements

At a Minimum, You Should Have:

• Bachelor’s degree in Accounting, Finance, or related field.
• 5+ years of progressive collections experience, including leadership or team coordination responsibilities.
• Proven track record of meeting or exceeding collection targets and reducing delinquency.

Benefits

Luxer Has Got You Covered!

• You will have a 401k with up to 4.5% matching, earned PTO, and a hybrid work schedule.
• We promote education through tuition reimbursement.
• You will also have medical, dental, vision, and life insurance programs, as well as employee assistance programs.
• You’ll have opportunities to advance.
• We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow.
• We promoted 42% of our employees last year!

Luxer One is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.