Accountant III - AR Hotline

Texas Health and Human Services; Austin (TX); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Paid time off

Job summary

Texas Health and Human Services (HHSC) seeks an Accountant III - Accounts Receivable (AR) Hotline in Austin, TX. You will handle refunds, fund moves, and claim setups, ensuring client data is kept confidential while supporting AR processes using ARTS and MS Office tools.

The role requires at least three years in customer service and accounting, with experience in reconciling data and cash-handling duties. Regular office hours, no telework, and 20% travel are expected.

Qualifications

• Three years of customer service, accounting, bookkeeping, or cash-handling experience using an automated accounting system.
• At least three years of experience with Microsoft Office Suite.
• Experience in research, reconciliation, or cash handling within AR processes is preferred.

Responsibilities

• Receive and prepare refund requests, fund moves, claim setups and additional requests sent in via email and USPS.
• Process and keep all client information remitted to the agency confidential.
• Research, analyze, sort, and process financial data utilizing multiple client-based accounting systems.
• Backup additional tasks and areas of Accounts Receivable as assigned by management.
• All tasks are performed in accordance with Federal and State guidelines managed by Senate Bill 245. Funds must be deposited within 72 hours of receipt.
• Communicate with internal and external accounting teams via phone, email, and MS Team meetings to prepare and process fund move requests, claim setups, refunds, and any additional incoming tasks.
• Answer incoming client calls and make outbound phone calls regarding client account information.

Skills

Customer service

Accounting

Cash handling

MS Office

AR tracking systems

Tools

ARTS

MS Teams

MS Office Suite

Job description

Date: Sep 4, 2026
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Accountant III - AR HotlineJob Title: Accountant IIIAgency: Health & Human Services CommDepartment: HHSC AccountingPosting Number: 21043Closing Date: 09/18/2026Posting Audience: Internal and ExternalOccupational Category: Business and Financial OperationsSalary Range: $4,500.00 - $4,800.00Pay Frequency: Monthly
Salary Group: TEXAS-B-18Shift: DayAdditional Shift: Days (First)Telework: Not Eligible for TeleworkTravel: Up to 20%Regular/Temporary: RegularFull Time/Part Time: Full timeFLSA Exempt/Non-Exempt: Nonexempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations: Austin
MOS Codes: 3451,310X,651X,751X,3402,3404,3408,8844,36A,70C,90A,36B,89A,65FX,65WX,6F0X1,F&S,FIN10,LS,LSS,PS,SK
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Accountant III - Accounts Receivable (AR) Hotline
This position is in the Chief Financial Office’s Accounting Department.
If you have experience in research, customer service, reconciliation, accounting, bookkeeping, or cash-handling, this job opportunity is for you.

• Receive and prepare refund requests, fund moves, claim setups and additional requests sent in via email and USPS.
• Process and keep all client information remitted to the agency confidential.
• Research, analyze, sort, and process financial data utilizing multiple client-based accounting systems.
• Backup additional tasks and areas of Accounts Receivable (AR) as assigned by management.
• All tasks are performed in accordance with Federal and State guidelines managed by Senate Bill 245. Funds must be deposited within 72 hours of receipt.

Job Description
Performs moderately complex (journey-level) accounting work. Works under general supervision, with limited latitude for the use of initiative and independent judgment. This position will be responsible for billing, collections, reconciliation, and late fee assessments for Access Rules. In addition, this position will be responsible for the following tasks.

• Communicate with internal and external accounting teams via phone, email, and MS Team meetings to prepare and process fund move requests, claim setups, refunds, and any additional incoming tasks.
• Answer incoming client calls and make outbound phone calls regarding client account information.
• Verify the accuracy of client account information and request workflow logs to address discrepancies.
• Monitor the progress of workflow log requests from clients in the Accounts Receivable Tracking System (ARTS).
• You will need three years of customer service, accounting, bookkeeping, or cash-handling experience using an automated accounting system.
• You will need at least three years of experience in Microsoft Office Suite.

Essential Job Function (EJF)
Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

• Prepare refund requests, SARS, and fund moves sent to the ARTS Corrections inbox. Billing, collections, reconciliation, and late fee assessments for Access Rules (50%)
• Complete Provider Claim setups sent to ARTS Claims inbox. (5%)
• Assist with State Reviews, one-time debit requests from Supplemental Nutrition Assistance Program (SNAP) and other requests sent to ARTS Projects inbox. (15%)
• Process returned mail and requests from clients including address changes, deceased client updates, complete client case/payment history requests, Fair Hearing Appeal requests, disputes of liability, documentation, retrieve after hours voicemails, and return client calls as needed. Process Treasury Offset Program (TOP) and Inspector General (IG) repayment agreements. (10%)
• Backup to the following tasks: Answer incoming calls determined by management to meet business needs. Take inbound collection calls and respond to inquiries from clients who were overpaid by the Supplemental Nutrition Assistance Program (SNAP) or Temporary Assistance for Needy Families (TANF) benefits. Provide account information to clients using various databases. Create, work, and monitor the progress of client workflow logs via the Accounts Receivable Tracking System (ARTS) for claim changes, reviews, and refund requests. Make outbound return calls to clients to provide account details and answer inquiries received via voicemail. Verify client account accuracy and update information as requested or needed. Assist with New ARTS user setups, ARTS password resets, and TOP file uploads/downloads and Pending Top Collection lists. (10%)
• Cross train in other areas of the Accounts Receivable Department to aid as a backup as needed and assigned by management. (5%)
• Work on special assignments as determined by management to accommodate business needs and deadlines. (5%)

Knowledge Skills And Abilities (KSA)

• Knowledge in billing, collections, research, customer service, reconciliation cash handling or fund processing and knowledge of policies and procedures for handling funds including reconciliation.
• Skill in the use of office equipment, computers, and various software applications.
• Skill in problem identification and resolution.
• Ability to interpret and apply accounting data and work accurately with numerical detail.
• Ability to work within established deadlines and ability to prepare accurate reports.
• Ability to communicate effectively and professionally with clients, providers, agency staff, and others.
• Ability to work under moderate supervision with limited latitude for the use of initiative and independent judgment.

Registrations, Licensure Requirements Or Certifications
N/A
Initial Screening Criteria (ISC)

• Minimum 3 years of billing, collections, financial research, accounting, finance, or cash-handling experience in related field. State or Governmental accounting preferred.
• Experience using automated accounting or customer database systems is preferred.
• Experience using MS office suite or equivalent (Word, Excel, Outlook, Teams) is preferred.
• Excellent written communications as observed by detail and completeness of information provided on the state application.
• Graduated from High School or equivalent.

Additional Information

• Ability to work closely on a team with varying personalities to meet hard deadlines in an ever-changing environment.
• Demonstrate professionalism, consideration, and respect for others in the workplace.
• Ability to remain calm and composed in stressful work situations.
• Shift time is weekdays, in office, from 8:00 AM to 5:00 PM.
• This job is not eligible to telework.

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Active Duty, Military, Reservists, Guardsmen, And Veterans
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.
ADA Accommodations
In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
Pre-Employment Checks And Work Eligibility
Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.
HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form
Telework Disclaimer
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.
Nearest Major Market: Austin