Account Support

CBRE, Inc.; New York (NY); On-site; USD 52,000 - 68,000; Full time

Job summary

CBRE Group, Inc. in NY, NY seeks an Account Support Associate for an onsite, five‑days‑a‑week role to deliver exceptional customer service and administrative support to a large Business Unit.

You will manage contract scope, support billing processes, and coordinate vendor onboarding while aiming for cost and efficiency improvements. The position emphasizes detailed financial reporting, invoicing oversight, and cross‑team collaboration with site teams and head office to ensure service delivery

Qualifications

• High School Diploma or GED with relevant experience.
• Understand a range of processes, procedures, systems and concepts within the job function.
• Ability to evaluate and communicate complex content concisely and logically.
• In-depth knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and an inquisitive mindset.
• Advanced math skills including percentages, discounts, and markups.

Responsibilities

• Respond to client inquiries and ensure timely, quality service delivery and follow-up.
• Understand contract scope and ensure work is carried out accordingly.
• Champions financial and operational systems; identify cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices; ensure cost-center coding; manage quotations and purchase orders.
• Review and approve maintenance invoices and projects per contracts; ensure core outputs are delivered.
• Respond to inquiries on financial reports (Accounts Receivable, Payable, open POs).
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in Health & Safety compliance and maintain QHSE documentation.
• Gather and analyze data to solve complex problems; propose new techniques.
• Impact own team and related teams; drive improvements to processes.
• Suggest improvements to improve efficiency.

Skills

Customer service

Administrative support

Vendor onboarding

Invoice review

Billing accuracy

Financial reporting

MS Office

Attention to detail

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Global Workplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in‑class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery.

In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in‑Class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the Role:

This is an onsite 5 days a week role in NY, NY

As a CBRE Account Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow‑up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost‑saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub‑contractor paperwork.
• Review processed invoices and ensure accurate cost‑center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward‑thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.