Account Supervisor

OLIVER Agency - APAC; United States; Remote; USD 69,000 - 77,000; Full time

Job summary

OLIVER Agency is seeking an experienced Account Supervisor to lead strategy, creative, and delivery for a financial services brand. You’ll translate objectives into briefs, guide creative development, and present to senior stakeholders across multiple channels.

You’ll manage timelines, collaborate with studio teams, mentor juniors, and ensure compliance while driving campaign impact and efficiency. This role offers remote flexibility within a global team.

Qualifications

• 5–8 years of experience in account management, integrated marketing, or a similar client-facing role within an agency, in-house studio, or brand environment.
• Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels.
• Experience writing strategic creative briefs that translate business objectives into work that resonates.
• Confidence presenting to and building relationships with senior client stakeholders.
• A genuine understanding of how strategy, creative, and production connect — and the ability to add value across all three.
• Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process.
• Strong organisational skills and the ability to keep complex, multi-stakeholder projects on track.
• Ability to mentor and develop junior team members.
• Experience working in an embedded agency or in-house studio model.
• Understanding of US financial services marketing regulations and compliance workflows.

Responsibilities

• Act as the primary day‑to‑day client for the financial contact, building trusted relationships with stakeholders across divisions.
• Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements.
• Manage campaigns end‑to‑end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels.
• Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements.
• Develop and maintain project timelines, ensuring on‑time delivery across multiple concurrent workstreams.
• Collaborate closely with the studio’s creative, strategy, and production team members to maintain consistent quality and brand standards.
• Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact.
• Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines.
• Monitor campaign performance and translate results into actionable recommendations for future work.
• Identify ways to improve studio processes, workflows, and efficiency.
• Build strong working relationships within the organisation to surface new opportunities for the studio.

Skills

Account management

Integrated marketing

Client-facing

Strategic briefs

Regulated industries

Job description

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision‑making, empowering our teams to produce innovative and impactful results.

Role

Account Supervisor

Location

Toronto, Ontario

About the role

You’ll be the connective tissue that holds strategy, creative, and delivery together across a financial services brand. Working across multiple projects simultaneously, you’ll translate the brand’s business objectives and consumer insights into clear briefs, guide creative development, and present work that balances brand ambition with financial services precision. Success means delivering campaigns that move business metric while setting quality standards and elevating the team around you.

What you will be doing

• Act as the primary day‑to‑day client for the financial contact, building trusted relationships with stakeholders across divisions
• Translate business objectives into clear, strategic creative briefs that balance brand, performance, and compliance requirements
• Manage campaigns end‑to‑end — from brief through creative development, client feedback, regulatory review, approvals, and delivery — across digital, email/CRM, social, web, and print channels
• Present creative work and strategic rationale to senior client stakeholders, advocating for ideas while navigating financial services regulatory requirements
• Develop and maintain project timelines, ensuring on‑time delivery across multiple concurrent workstreams
• Collaborate closely with the studio’s creative, strategy, and production team members to maintain consistent quality and brand standards
• Identify strategic opportunities within campaign briefs — connecting cardholder data, loyalty insights, and cultural moments to strengthen campaign impact
• Guide and mentor junior team members, sharing knowledge and raising standards across strategy, creative, and account disciplines
• Monitor campaign performance and translate results into actionable recommendations for future work
• Identify ways to improve studio processes, workflows, and efficiency
• Build strong working relationships within the organisation to surface new opportunities for the studio

Budget and Production Management

• Track and manage project‑level budgets, including cost estimation, purchase orders, invoicing, and reconciliation
• Source and negotiate with freelancers and production partners as needed
• Support financial reporting for the account

What you need to be great in this role

• 5–8 years of experience in account management, integrated marketing, or a similar client‑facing role within an agency, in‑house studio, or brand environment
• Proven ability to manage multiple projects simultaneously across digital, CRM, social, and traditional channels
• Experience writing strategic creative briefs that translate business objectives into work that resonates
• Confidence presenting to and building relationships with senior client stakeholders
• A genuine understanding of how strategy, creative, and production connect — and the ability to add value across all three
• Experience working within regulated industries (financial services, healthcare, or similar) where compliance review is part of the creative process
• Strong organisational skills and the ability to keep complex, multi‑stakeholder projects on track
• Ability to mentor and develop junior team members
• Experience working in an embedded agency or in‑house studio model
• Understanding of US financial services marketing regulations and compliance workflows

Req ID:18758

#LI-JB1 #LI-MIDSENIOR #LI-REMOTE

At the time of thisposting, the base salary for this position may range according to what’s stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Salary Range

$97,750—$109,250 CAD

Our values shape everything we do

Be **Ambitious** to succeed

Be Imaginative to push the boundaries of what’s possible

Be Inspirational to do groundbreaking work

Be always learningand listening to understand

Be **Results‑focused** to exceed expectations

Be actively pro‑inclusive and anti‑racist across our community, clients and creations

Our recruitment process does not employ artificial intelligence for selection. We use AI to support efficiency and consistency, not to replace human judgement. Candidate evaluation and selection are conducted without AI‑supported screening or decision‑making. We are committed to a fair, thoughtful, and equitable experience for every candidate.

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

_OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.